I like both the online shop and the off-line store. The online store has regular discount's and helpful when you know exactly what is need. Off- line store at Königstrasse is also top! The staff ar... See more
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See what reviewers are saying
You seem to have this odd (new) system of only sending an order upon payment, even if I opted for receiving a bill later. I ended up waiting several weeks for my order. If you insist on this approach,... See more
Company replied
Everything went well with order and delivery. condition of the product (bike) is of high quality, actually better than I expected and my son loved it. It arrived in weekend and for 2 days we stayed on... See more
We were able to test the articles at the physical shop. But decided to order it online as there is no stock at that time. Had a smooth transaction with the order, the delivery came earlier than expect... See more
Company details
About baby-walz
Written by the company
Ein Kind verändert eure Welt. Es macht sie reicher, ernsthafter, schöner, spannender. Gut, wenn man sich jetzt auf jemanden verlassen kann! Das baby-walz-Team begleitet Eltern seit 60 Jahren. Teilt das Glück von Mama, Papa Geschwistern, Großeltern … und Freunden.
Wohnen, Spielen, Pflege, Mode für werdende Mamas und kleine Entdecker: Mit mehr als 30.000 Artikel sorgt baby-walz dafür, dass das Leben mit Kindern noch mehr Freude macht.
Mit Katalog, Webshop und mehr als 20 Fachgeschäften in Deutschland, Österreich und der Schweiz ist baby-walz führender Multi-Channel-Anbieter für junge Familien.
• Vertrauensgarantie
• Persönliche, kompetente Beratung
• Geprüfte baby-walz-Qualität
• Führende Marken
• Familienfreundliche Preise
• Angebote und Schnäppchen
Wohnen, Spielen, Pflege, Mode für werdende Mamas und kleine Entdecker: Mit mehr als 30.000 Artikel sorgt baby-walz dafür, dass das Leben mit Kindern noch mehr Freude macht.
Mit Katalog, Webshop und mehr als 20 Fachgeschäften in Deutschland, Österreich und der Schweiz ist baby-walz führender Multi-Channel-Anbieter für junge Familien.
• Vertrauensgarantie
• Persönliche, kompetente Beratung
• Geprüfte baby-walz-Qualität
• Führende Marken
• Familienfreundliche Preise
• Angebote und Schnäppchen
Contact info
Steinstraße 28, 88339, Bad Waldsee, Germany
- 07524/703307
- address@baby-walz.de
- www.baby-walz.de
4.4
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Timely delivery and quality product
November 27, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
7 orders to get the parts!
I have made my order 7 times to get it done! The issue is linked with Paypall payment, I have done the payment, but was refused everytime by Baby-walz.
I try to contact the customer service via phone and they try to help me, but with no results.
My orders, were cancelled everytime without an email saying that they were doing this.
Quite impossible to get an answer from the customer service via email, where I have sent even the screeshot of the error I got (in german).
The product I have ordered it's absolutely fantastic, but to be honest I don't know how they can handle with customers managing in this way.
it's a pity that customer service is not at the same level as the product they are selling.
November 16, 2024
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry that there were problems with your order.
We apologise for this.
Your satisfaction with our service and our products is very important to us!
It is very important to us to offer our customers a good, friendly and competent service,
regardless of whether this contact is made by telephone, online or in one of our specialist shops.
We therefore very much regret that you were not guaranteed this service.
Thank you for your comment, you have given us the opportunity to respond, which we are happy to do. We have forwarded your comment to our relevant specialist department in order to constantly optimise our customer service.
We hope you will give us another opportunity to show you that we can do better.
Daniela team „Baby-Walz“
Daniela team „Baby-Walz“
Wide range of products and best price…
Wide range of products and best price compared with other websites
November 14, 2024
I paid 2 euros of shipping to go and…
I paid 2 euros of shipping to go and collect parcel from shop 1km away from home. The shipping partner even did not try to deliver parcel
November 11, 2024
Reply from baby-walz
Lieber Kunde,
vielen Dank, dass Du Dir die Zeit für eine Bewertung genommen hast.
Es tut uns leid, dass es bei Deiner Bestellung zu Problemen gekommen ist.
Hierfür bitten wir um Entschuldigung.
Deine Zufriedenheit mit unserem Service und unseren Produkten liegt uns am Herzen!
Leider haben wir nach Übergabe der Ware keinen Einfluss mehr auf die Art und Weise der Zustellung, geben Deine Schilderung aber selbstverständlich an unseren Kundenservice weiter.
Deine Daniela vom Team „Baby-Walz“
Super schneller Support!
November 7, 2024
They sent me christmas tree instead of…
They sent me christmas tree instead of baby wippe. There is nothing to comment anymore..
Edit: they sent the new one after the discussion. That took 5 more days.
November 2, 2024
Reply from baby-walz
Dear Customer,
Thank you for rating us on trustpilot.
We apologise for the incorrect delivery.
We will send you the correct item tomorrow.
We hope you are satisfied with the delivery that will be sent to you tomorrow.
Thank you very much for your feedback
Yvonne team „Baby-Walz“
Quick delivery of stroller!
We bought a stroller. Delivery was quick. Store consultation was very good as well!
October 23, 2024
2 items weren’t shipped out on time- we…
2 items weren’t shipped out on time- we ordered them and paid on the 6th of october for a birthday on the 17th. We had to buy another present for that birthday because the items came on the 24th of October after I called customer service twice. I would expect this service from an itsy store or a small company but from Baby-walz I wished for more reliable service. The items did arrive in good condition at the end of the day, so maybe I would recommend further just not for a special event or if time of delivery is important to yoy
October 26, 2024
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry that there were problems with your order.
We apologise for this.
Your satisfaction with our service and our products is important to us!
We also apologise for the longer delivery time.
We hope you will give us another opportunity to show you that we can do better.
Your Daniela from the ‘Baby-Walz’ team
Fast delivery
October 16, 2024
I recommend the ordering from Babywalz
September 13, 2024
I got the wrong colour.
September 6, 2024
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry that there were problems with your order.
We apologise for this.
Your satisfaction with our service and our products is very important to us!
In order to be able to clarify your request as quickly as possible to your satisfaction,
we kindly ask you to send us an e-mail with the subject "Trustpilot" to service@baby-walz.de, stating your customer or order number.
Thank you very much for your feedback
Yvonne team „Baby-Walz“
I ordered sleeping bag that was on sale…
I ordered sleeping bag that was on sale and something completely different arrived. I returned item and now it is no longer on sale. This is second time something like that happend last tim it was the wrong size item.
August 28, 2024
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry that there were problems with your order.
We apologise for this.
Your satisfaction with our service and our products is very important to us!
In order to be able to clarify your request as quickly as possible to your satisfaction,
we kindly ask you to send us an e-mail with the subject "Trustpilot" to service@baby-walz.de, stating your customer or order number.
Thank you very much for your feedback
Yvonne team „Baby-Walz“
Great selection of products for all…
Great selection of products for all kid-related needs.
August 20, 2024
The clothes from Bornino are as always…
The clothes from Bornino are as always great quality. My wife likes the Bornino Mark very much.
The only issue was since it was delivered while I was at work, the delivery person has left the items almost 2 km away from my house, even though there is a Packet Station 100 meters and 900 metres away from my house.
August 23, 2024
Extremely Disappointed with Babywalz
I recently placed an order for an item (7977549) on Babywalz, which was listed as available on their website. However, after a week of my purchase, I was informed that the item would not be available for another 4 weeks due to high demand.
When you order something, it's because you need it immediately, not weeks later. Had I known about this delay, I would have never placed the order. It's incredibly frustrating that a company does not reserve an item once it's ordered.
This was my first and last order with Babywalz. This experience has been extremely disappointing, and I have lost confidence in Babywalz. I will not be ordering from them again.
August 6, 2024
Unprompted review
Reply from baby-walz
Lieber Kunde,
vielen Dank, dass Du Dir die Zeit für eine Bewertung genommen hast.
Es tut uns leid, dass es bei Deiner Bestellung zu Problemen gekommen ist.
Hierfür bitten wir um Entschuldigung.
Deine Zufriedenheit mit unserem Service und unseren Produkten liegt uns am Herzen!
Unser Kundenservice hat Dich bereits über die Lieferzeit informiert.
Herzlichen Grüsse.
Deine Yvonne vom Team „Baby-Walz“
Strollers "not available", but they are
I bought strollers through web shop more than a month ago. At the time they were available. I also bought car seat which was available in two weeks. I was thinking they will send both products together when car seat is available, but they didn't. Car seat came to my address pretty fast, but strollers didn't at all. They say they are "not available" even though on their page you can see they are but with different price. They can't say when they will be available nor offering money return. My babys due date is in two weeks. I am very disappointed with them.
July 19, 2024
Unprompted review
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry that there were problems with your order.
We apologise for this.
Your satisfaction with our service and our products is very important to us!
In order to be able to clarify your request as quickly as possible to your satisfaction,
we kindly ask you to send us an e-mail with the subject "Trustpilot" to service@baby-walz.de, stating your customer or order number.
Thank you very much for your feedback
Daniela team „Baby-Walz“
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