Babyplanet Reviews 

Been dealing with the mansfield store for past couple of weeks and they have been amazing ive also dealt with bristols before with my previous children and they have always been friendly would recommend to anyone and I am now happy i have my pushchair

Baby Planet Derby

The staff were friendly and incredibly knowledgeable, with comprehensive understanding of the needs of their customers. I never felt they were trying to push a particular product, but worked out with us what best suited our needs.

In terms of prices, they were very reasonable and were happy to do a price match when I found one of the products elsewhere on the internet a bit cheaper. The pushchair we brought was actually a mammas and papas one that we looked at in the store the day before, at baby planet it was over £400 cheaper which was an absolute bargain.

Our baby was born a month prematurely and our stuff had yet to arrive, but they were able to sort us out with the car seat early so we had something to take her home in.

I can't recommend Baby Planet highly enough, great staff, great products, great prices. We will definitely be going back in the future.

Mansfield store.

Friendly staff and extremely helpful.
Ordered my pram in advance and they kept it within the store until I wanted to collect.
Very helpful on all questions asked and advised which pram would be best for what I required.
Helped me get the pram into the car.
Very good price and great service!

Derby store
Really good positive experience. Staff were so friendly and helpful, couldn’t have given us more of a positive experience. They didn’t push to make any decisions and gave us the right amount of attention without over crowding us. Shopped with confidence in the current COVID world also. Diane was fab. Couldn’t recommend more

We had an amazing experience in the Mansfield branch and couldn’t fault the professionalism and care towards us as customers. We hadn’t booked an appointment and went as a walk in. We spent just under an hour in the store and all of our answers were answered and more. The knowledge of the staff was amazing and we didn’t feel pressurised at all to buy.

After going away and thinking about it, we decided to purchase the pram we had seen. We live closer to the Derby store so we ran them to check we could order the same pram there. The gentleman on the telephone was so friendly and came across as excited as we were to purchase the pushchair.

On arrival, we were greeted by a lovely lady who ended up getting us an even better deal than we had seen in Mansfield.

Overall a perfect experience in both the stores which is exactly what you want as first time expecting parents. We are so glad COVID didn’t spoil this moment for us - thank you baby planet.

We booked an appointment to do some research on prams and we ended up finding and purchasing on the day the best travel system for us. Angela was very helpful and patient with us (first time parents). I highly recommend this branch, they also had amazing deals. We travelled from London and we are glad we did! Thank you Bristols Early Days!

Amazing staff at Mansfield branch amazing quality products really friendly, reliable and exstreamly helpful :)

Fantastic service, very helpful and quick. Would definitely recommend. Mansfield store.

A fantastic experience, really friendly staff couldn’t do more for us. Were able to answer all of our questions and made some wonderful recommendations!
Managed to sort everything out in a single visit, prices were great too! The extras upstairs are fantastic too, anyone looking for somewhere to buy a travel system should look no further.

For people worrying about lockdown and COVID, these guys take it very seriously. Everything is cleaned the rules make you feel very safe and secure!

Ordered a Doona bundle beginning of May, with an expected delivery date of early June. Emailed & phoned multiple times and was promised 'this week' several times.. lo and behold I still do not have a car seat. Unable to now get through via phone or email and unable to get a refund. Poor customer service. Empty promises. Failure to meet deadlines. Avoid like the plague.

We bought a pram at a baby show in February and were told it would be 3-6 weeks for delivery. We were then told the pram wouldn’t be manufactured until June, our baby was due in May.

We heard nothing further so chased, only to be told that the pram wouldn’t be available now until October.

I wanted to share the experience I received from a girl called Mel. She was prompt with her responses, my pram was fixed and re delivered quickly. I was kept informed at all times. Out of all the customer service I have received in my life time this was best. Please thank her! She is a real asset to your company. Thanks Emma

Still waiting for cot bed which is overdue. Not answering emails. This company does not seem to be coping very well will covid. However I have had a phone call now conforming a mistake I had made with the order and that has made up for all this.

I ordered a number of items from baby planet including a car seat and Bugaboo, theh took payment months ago for approximately £1000. When items did not arrive, I chased several times and was finally told they were unable to fulfill one of the items and advised nothing would be sent until all arrived (this would have been after due date). After several calls and emails, we received most of the items; this included a pram frame but no pram. I then had to purchase the actual pram itself from John Lewis who were able to fulfill my order immediately. BabyPlanet offered to refund this item, but not at it's full value. It has taken months to arrange a refund (I've still not received the money).

They then delivered the out of stock item, despite having email chains that they would be cancelling and arranging a partial refund. This has resulted is in us having to store said items (which were large) at home, and advised this would further delay the partial refund (which we've now been waiting months for.)

My family our self isolating due to being classed as vulnerable, and we have had to be in contact with multiple delivery drivers, when they delivered incorrect item, and arranged collection.

I requested a manager to contact me, and have still not received any calls from one. In response to my latest email, I was told a manager had contacted me and I'd spoken to them, which clearly I have not.

I have spent hours on the phone and writing emails trying to resolve this, by using alternative, reputable companies we managed to get the items needed, otherwise we would have only had half a pram (ridiculous), and no car seat to take our newborn home from hospital with! We are still waiting for a refund, for the items they were unable to fulfill... And as mentioned earlier, they wouldn't even agree to refund the full value of the item!

AVOID THIS COMPANY!!!!!

I ordered a car seat from baby planet online on the 4th of April which was due to be delivered in early May. It is currently the end of May and there is still no sign of the car seat, even though payment was taken within a few days of the order.
I have emailed to chase up the order and have informed baby planet my baby is due soon so I will be needing the car seat as soon as possible. 2 weeks ago I received a response saying the item would be delivered in 3-5 days, which of course did not happen! I've just been emailed with a note saying the manufacturers will be chased up, but the wrong manufacturers were listed in the email from baby planet.

Unless you are ordering many many many months early I would not order online from baby planet again.

Absolutely terrible customer service. We bought a pram from them at the baby show. Had been told it would be 6 weeks until delivery. Didn’t hear anything from them for nearly 10 weeks. We received a call from them to arrange delivery, so we booked the first available day. At this point we had good communication with customer service. We were told that on the day of the delivery you will receive a txt with your time slot. One of us booked a day of work to collect it. We never received a txt so we contacted them to ask if they had any tracking information. This is were the service went down hill. No helpful information then just ignored emails. The next day they finally responded saying it wasn’t delivered book they can book us in in a weeks time. Then just ignored all further emails.
I had been looking on their website to buy more things but I have since shopped else where. I have lost all faith in their ability to get deliverys out on time and for the customer service to help when things go wrong.

I purchased a few items with Baby Planet at a baby show in March. Following the show, i did some research into the company and was worried by the bad reviews i found online. I instantly called the company for clarification and got straight through to the customer service team, they had my orders and confirmed what i had been told regarding delivery times at the show. I am pleased to say, following this the customer service has been excellent by Phone, Email and Twitter. All of my enquires have been answered within the same day. Plus, all items ordered were delivered within the time frame specified. You just need to be prepared that when they say at a baby show it is 10 - 12 weeks for delivery, it will be. We paid a fantastic price at the show so waiting for the items wasn't an issue. I am very pleased with the service we received so if you are in the same situation as I was and worried following reading reviews, i hope this gives you peace of mind.

Would 100% recommend. We got the pushchair we wanted at an amazing price and any issues were resolved quickly. Would defiantly be back again!

At baby planet they was very helpful and showed us everything we needed to see, they couldn't of been more helpful. They kept the pram until we was ready to collect and were very keen to help all the way through. Recommend this shop highly we will certainly be back