Babys-Mart Reviews 

1,600
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, noting their sturdiness and comfortable features. Many people also highlight prompt and quick delivery, with items often arriving on time. The ordering process is easy and smooth, and several consumers appreciate helpful, responsive customer service that efficiently resolves issues. However, some customers also noted significant issues with delivery times, experiencing delays that sometimes extended for weeks or over a month. A few other people also felt communication was lacking, with no updates on delayed orders or inconsistent information from customer service. Additionally, some reviewers mentioned receiving incomplete orders or items with missing parts.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Product

Clients share ambiguous opinions on product quality and delivery, with many expressing satisfaction with... See more

Order

Customers consistently note ambiguous experiences with order processing and delivery. Many reviewers praise... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers describing it as exceptional... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers experiencing significant delays... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

Having read reviews talking about delivery issues I was unsure but everything was fine. Delivery was slightly delayed but customer service was great, keeping me informed. Item arrived around a week la... See more

Rated 5 out of 5 stars

Excellent experience purchasing the Britax Advansafix from Babys-Mart. The ordering process was easy, delivery was prompt, and the car seat arrived well packaged. The seat itself feels extremely solid... See more

Rated 5 out of 5 stars

Absolutely BRILLIANT service. Cannot fault this purchase. Ordered on a Monday, delivered the next day, on time. It's a lovely pushchair, colour is lovely, it came with a footmuff and rain cover... See more



Company details

  1. Baby Store

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

All reviews

(1,600)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. I had a 7-10 day wait for silvercross pram and car seat set which was considerably cheaper than anywhere else. I had a couple of issues with what came in the set, but customer service sorted this all out within a couple of days with no real hassle.

September 26, 2025
Rated 5 out of 5 stars

I recently ordered a stroller Bugaboo

I recently ordered a stroller Bugaboo, eagerly anticipating its arrival. After waiting three weeks for delivery, I decided to reach out to the company, Baby Mat, for an update. During our phone conversation, they informed me that the stroller had indeed been delivered, but unfortunately, there was no clear information about what had happened during the delivery process. This uncertainty caused me some concern, as I wasn’t sure if the stroller was lost or possibly mishandled.

However, I was pleasantly surprised by how responsive Baby Mat was to my situation. They quickly arranged for a replacement stroller to be sent out. To my relief, I received the new stroller just two days later. The customer service I experienced was commendable, and I was truly grateful for their prompt assistance in resolving the issue. After everything, I feel confident in giving them a well-deserved five stars for their exceptional service!

August 28, 2025
Rated 2 out of 5 stars

I ordered 2 products

I ordered 2 products, the first arrived in 14 business days, as specified, but the second took a month and a half to arrive, I had to contact them dozens of times to send my product.

June 26, 2025
Rated 5 out of 5 stars

Axkid Car Seat Purchased

Item - Axkid Car Seat arrived very quickly and no issues with purchase or delivery. Price of Car seat was cheaper than other sites and included free delivery.

May 16, 2025
Rated 5 out of 5 stars

Low price, fast dispatch and delivery

I bought my daughter's Axkid car seat here. At over £300 less than RRP, it was the lowest price I could find for the seat I wanted.

It stated free standard delivery at checkout, so I was expecting to wait a few days, but it was dispatched the same day and arrived the next. Delivered by DPD, who sent a text first thing in the morning with my 1 hour delivery slot. Box arrived in perfect condition

May 12, 2025
Unprompted review
Rated 3 out of 5 stars

This company must spend all day long…

This company must spend all day long dealing with people complaining because they haven't delivered the items they've ordered.

We were told 7-10 days, 27th April. Today 13th of May and not so much an email to update. I have to say, for a company that is selling to expecting parents, who just want to have everything organised and ready to go, and not be dealing with the stress and worry it won't arrive in time, this company is not the one.

Given a chance u would not order with them again, I will update once we receive the items. I am concerned that if it takes as long as some people say it does, I will have a new born with no car seat and no pram.

May 13, 2025
Unprompted review

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