Babys-Mart Reviews 

1,601
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Many customers frequently praise the quick and prompt delivery of their well-packaged orders, often noting they arrived on time. People are also very satisfied with the quality and value of the products, describing items as excellent and sturdy. The ordering process is generally seen as easy, and customer service is often highlighted as responsive and exceptional. However, some customers noted significant delivery delays, with orders sometimes taking weeks or over a month, often without communication or updates. Some people were dissatisfied with customer service regarding these delays, mentioning a lack of clear information or consistent answers. A few other people also felt that products arrived with missing parts or were incomplete.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and smooth transactions,... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing satisfaction with their... See more

Order

Consumers find order experiences to be ambiguous, with some reporting fast and smooth transactions from... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting exceptional... See more

Response time

Customers consistently note ambiguous experiences with response times. Some reviewers experienced significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

It's always nice finding a retailer you can trust. Baby's Mart made everything easy and i'd happily shop with them again.

Company replied

Rated 5 out of 5 stars

I recently ordered a stroller Bugaboo, eagerly anticipating its arrival. After waiting three weeks for delivery, I decided to reach out to the company, Baby Mat, for an update. During our phone conv... See more

Rated 5 out of 5 stars

Ordered a Joie highchair from Babys-Mart and had a great experience. Delivery was quick, the product was well packaged, and the highchair is sturdy and good quality. Very happy with the purchase and s... See more



Company details

  1. Baby Store

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

All reviews

(1,601)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Not recommended

Not recommended. ordered a car seat after 19 days still not have any ship schedule. Email them to cancel order after 5 days still not have refund. Don't wasting your time go buy from other.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Pushchair review

Had ordered our pushchair and became available 2 weeks earlier than expected date, babysmart called us to let us know and to arrange delivery..delivery was next day..was really pleased with everything

March 14, 2024
Rated 5 out of 5 stars

Product at a great price.

Product at a great price.

However postage; Aberdeen is not “highlands and islands” so £18 extra for postage is unfair.

Though still cheaper than anywhere else, even with ridiculous postage

February 15, 2024

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