Babys-Mart Reviews 

1,601
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Many customers frequently praise the quick and prompt delivery of their well-packaged orders, often noting they arrived on time. People are also very satisfied with the quality and value of the products, describing items as excellent and sturdy. The ordering process is generally seen as easy, and customer service is often highlighted as responsive and exceptional. However, some customers noted significant delivery delays, with orders sometimes taking weeks or over a month, often without communication or updates. Some people were dissatisfied with customer service regarding these delays, mentioning a lack of clear information or consistent answers. A few other people also felt that products arrived with missing parts or were incomplete.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and smooth transactions,... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing satisfaction with their... See more

Order

Consumers find order experiences to be ambiguous, with some reporting fast and smooth transactions from... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting exceptional... See more

Response time

Customers consistently note ambiguous experiences with response times. Some reviewers experienced significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

It's always nice finding a retailer you can trust. Baby's Mart made everything easy and i'd happily shop with them again.

Company replied

Rated 5 out of 5 stars

I recently ordered a stroller Bugaboo, eagerly anticipating its arrival. After waiting three weeks for delivery, I decided to reach out to the company, Baby Mat, for an update. During our phone conv... See more

Rated 5 out of 5 stars

Ordered a Joie highchair from Babys-Mart and had a great experience. Delivery was quick, the product was well packaged, and the highchair is sturdy and good quality. Very happy with the purchase and s... See more



Company details

  1. Baby Store

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

All reviews

(1,601)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very reliable

Very reliable, I was nervous at first ordering from them. However, the travel system arrived just as described. It arrived quickly and safely. I cannot wait to use this with my new baby!

August 15, 2024
Rated 4 out of 5 stars

Very pleased with the product

Very pleased with the product. The only reclining car seat we find that has the right width dimensions for us. Our toddler is very comfortable on it, including when sleeping. This was the only website that had the lovely green colour. It hasn't arrived by the predicted 10 days, I sent an email and got a response within a couple of hours which was very efficient.

July 19, 2024
Rated 1 out of 5 stars

Absolute shocking customer service.

Absolute shocking customer service.
Waited 5-6weeks for my buggy to arrive. When I spoke to customer service they told me that they are waiting for inventory to arrive from there supplies and I will get it when they get it.
The panic and stress not knowing if our buggy and car seat will turn up in time. Lucky we were organised but over terrible. Customer service just give you a sorry but why sell something you don’t have.

June 27, 2024
Rated 5 out of 5 stars

Review on Nipper Sport

Ordered the Nipper Sport on 04/07/24 it stated 7-10 working days for dispatch. Order was delivered within 24 hours.
Great service and would defo recommend.
After assembly the pram today you have one very happy customer!

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

Awful delivery

I order on the 7th of June and say it was available in 7-10 working days it’s now been 13 working days Iv emailed twice and they have said there waiting for a delivery from the supplier Iv now emailed again to ask if they have a rough estimate of this delivery so I can get some sort of idea when I’ll be receiving it as I ordered it as I needed it they shouldn’t put on there website that it will be available in 7-10 working days if it’s not , wouldn’t order from these again will order elsewhere next time.

June 7, 2024
Unprompted review
Rated 1 out of 5 stars

Not delivered on time

Order meant to be delivered 7-10 working days,that’s why I ordered.

I’ve been waiting 10 days and there are not any updates about delivery.

I contacted them and they doesn’t know when the order will arrive to be dispatched.

I did order because I have a holiday planned and do really need this item,why there is not an exactly delivery date,people has plans and should be a prompt delivery .

I am not doing shopping because I get bored ,I did because I need this product on time!!!!

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

Not happy with this company

Not happy with this company. Ordered a car seat on 2nd May and still not received it. Customer service and communication is very poor, have had to email them numerous times and have been told rough times of delivery with it still not being delivered a month later and not one single apology, I have found them very rude and abrupt. Go elsewhere.

June 4, 2024
Unprompted review
Rated 2 out of 5 stars

Customer Support Falls Well Short.

Unfortunately Babys-Mart sold me a selection of products that turns out were not phyisical stock in house and failed to check stock with there Branded Suppliers, BUT still offered 5/7 day delivery at point of sale. Part order was delivered within 5 days BUT balance took approximately 30 days, overall very poor communication, several failed delivery dates. Babys Mart easily misled by their Branded Suppliers

May 16, 2024

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