Babys-Mart Reviews 

1,601
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Many customers frequently praise the quick and prompt delivery of their well-packaged orders, often noting they arrived on time. People are also very satisfied with the quality and value of the products, describing items as excellent and sturdy. The ordering process is generally seen as easy, and customer service is often highlighted as responsive and exceptional. However, some customers noted significant delivery delays, with orders sometimes taking weeks or over a month, often without communication or updates. Some people were dissatisfied with customer service regarding these delays, mentioning a lack of clear information or consistent answers. A few other people also felt that products arrived with missing parts or were incomplete.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and smooth transactions,... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing satisfaction with their... See more

Order

Consumers find order experiences to be ambiguous, with some reporting fast and smooth transactions from... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting exceptional... See more

Response time

Customers consistently note ambiguous experiences with response times. Some reviewers experienced significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

It's always nice finding a retailer you can trust. Baby's Mart made everything easy and i'd happily shop with them again.

Company replied

Rated 5 out of 5 stars

I recently ordered a stroller Bugaboo, eagerly anticipating its arrival. After waiting three weeks for delivery, I decided to reach out to the company, Baby Mat, for an update. During our phone conv... See more

Rated 5 out of 5 stars

Ordered a Joie highchair from Babys-Mart and had a great experience. Delivery was quick, the product was well packaged, and the highchair is sturdy and good quality. Very happy with the purchase and s... See more



Company details

  1. Baby Store

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,601)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I'm not going to lie, I am astonished that our new pram has actually arrived! Usually you're told if you see something online that's too good to be true - well then it's too good to be true and it's a scam!

After reading all the good reviews, I decided to make the purchase and apprehensively took the "risk" which in fact was not a risk at all. Don't understand how they can make a profit at these costs.

Product arrived earlier than the 14 working days stated and use DPD.

Absolutely A+ fully recommend. Very happy customer

November 29, 2024
Rated 3 out of 5 stars

Good products at a good price if you're willing to wait.

This is a difficult review to write, because when I had contact with the Customer Service team at Babys-Mart they were very kind and mostly helpful.
The problem is that it was always me having to email them or phone them. The bundle I ordered ended up taking over 5 weeks to arrive, despite a stated lead time of 7-10 working days. Nobody from Babys-Mart got in contact to update me on the delay unless I phoned or emailed first which is just unacceptable in this day and age for an order just shy of £1000. I was repeatedly told part of the bundle was due in "any day now" which of course, it wasn't.
As I've said, the people I did speak to were quite lovely and keen to help but they just didn't have the information available to help, or they knew it would be a lot longer than stated and wanted to keep quiet about it.
The products themselves are great quality at a great price, the latter being the reason I bought from them. I was concerned the price was too good to be true and maybe this was a scam site, or selling on customer returns but that doesn't appear to be the case - they are just slow!

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

Cheapest price online and fast delivery.

Found a cybex car seat on this website the cheapest I'd found online. It was here the following Wednesday (alot earlier then estimated) very happy with my purchase and delivery time. Would definitely babys mart again. Very happy customer.

November 18, 2024
Rated 5 out of 5 stars

Great customer service!

Can’t lie I have never heard of Baby’s Mary before I ordered a car seat for my little one. Great customer service! Very friendly and professional. Will have a look at more products they sell for future reference.

November 15, 2024
Rated 5 out of 5 stars

Axkid one 3 in Artic mist grey

before placing the order, the two men I spoke to on the phone were helpful with any questions I had. Our car seat was delivered quickly and easy to fit. The quality of the fabric and seat itself are beautiful, we opted for the artic mist grey.

October 2, 2024
Rated 5 out of 5 stars

Great service

Great service, high chair ordered on the Sunday and arrived on the Tuesday. Very pleased with purchase.

September 23, 2024
Rated 3 out of 5 stars

Good price, late delivery.

Good price but took longer than advertised to arrive. Listing suggested 7-10 days and it took three weeks. They did respond to my emails asking what the delay was, also they did call to let me know that it had been despatched.

August 29, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look