Babys-Mart Reviews 

1,600
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, noting their sturdiness and comfortable features. Many people also highlight prompt and quick delivery, with items often arriving on time. The ordering process is easy and smooth, and several consumers appreciate helpful, responsive customer service that efficiently resolves issues. However, some customers also noted significant issues with delivery times, experiencing delays that sometimes extended for weeks or over a month. A few other people also felt communication was lacking, with no updates on delayed orders or inconsistent information from customer service. Additionally, some reviewers mentioned receiving incomplete orders or items with missing parts.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Product

Clients share ambiguous opinions on product quality and delivery, with many expressing satisfaction with... See more

Order

Customers consistently note ambiguous experiences with order processing and delivery. Many reviewers praise... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers describing it as exceptional... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers experiencing significant delays... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

Having read reviews talking about delivery issues I was unsure but everything was fine. Delivery was slightly delayed but customer service was great, keeping me informed. Item arrived around a week la... See more

Rated 5 out of 5 stars

Excellent experience purchasing the Britax Advansafix from Babys-Mart. The ordering process was easy, delivery was prompt, and the car seat arrived well packaged. The seat itself feels extremely solid... See more

Rated 5 out of 5 stars

Absolutely BRILLIANT service. Cannot fault this purchase. Ordered on a Monday, delivered the next day, on time. It's a lovely pushchair, colour is lovely, it came with a footmuff and rain cover... See more



Company details

  1. Baby Store

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

All reviews

(1,600)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

We ordered a baby car seat and base…

We ordered a baby car seat and base after reading mixed reviews about delivery issues. Initially hesitant, we decided to proceed due to the unbeatable price compared to other retailers. Placed the order on 12/02/2025 at midnight, and it arrived via DPD on 19/02/2025. Everything was perfectly packaged, and the products were exactly as described. No issues whatsoever. Highly recommend! 5 stars from us. Thank you!

February 18, 2025
Rated 3 out of 5 stars

Wrong colour pram arrived but it’s still nice

The pram/car seat/car seat base I got I am happy with. However, I ordered it in green and got sent grey. And the car seat base does not fit with my car, even though when I looked up the car reg to check compatibility it said it was compatible. I’m heavily pregnant and just cba to send it all back, so grey pram it is, and I’ll keep the car seat base until I get a new car I guess!

January 14, 2025
Rated 1 out of 5 stars

I ordered 2 Maxi-Cosi Kore Pro i-Size…

I ordered 2 Maxi-Cosi Kore Pro i-Size Car Seats in Authentic Cognac colour. These arrived in a bad condition (covers partially pealed and dirty). I inquired that the very next day and they advised return and refund. In the process of return they received only 1 car seat instead of 2 which DPD is currently investigating. They were not willing to cover the return costs despite according to their policy should have "If your purchase is found to be damaged or defective upon receipt we will arrange collection and replacement or a full refund."

January 5, 2025
Rated 5 out of 5 stars

Great Communication

Really pleased with product, delivery was longer than expected but the communication was fabulous and looked for solutions with an out of stock item thank you would happily use again!!! 5 star

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I'm not going to lie, I am astonished that our new pram has actually arrived! Usually you're told if you see something online that's too good to be true - well then it's too good to be true and it's a scam!

After reading all the good reviews, I decided to make the purchase and apprehensively took the "risk" which in fact was not a risk at all. Don't understand how they can make a profit at these costs.

Product arrived earlier than the 14 working days stated and use DPD.

Absolutely A+ fully recommend. Very happy customer

November 29, 2024

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