It was easy to order and received notification when we could collect the item. My husband picked it up at the chosen store without any issues and everything was ok with the item.
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See what reviewers are saying
All staff is working in babysum are polite and they help kindly but we have a problem with app and website that it doesnt have english language and it makes we cant understand details of product so it... See more
Very poor customer service, and minum respect from the older employee at Lyngby branch. Insulting language and rude response in front of your kid and wife. What kind of customer relation are you bu... See more
Company replied
Dejligt at man gratis kan sende retur i butik istedet for at betale for at sende retur
Company details
Written by the company
BabySam blev etableret i 1973 og er Danmarks største babyudstyrskæde, med forretninger fordelt over hele landet. Vores børn er det dyrebareste vi har. Derfor bliver BabySams ansatte løbende uddannet, trænet og certificeret indenfor babyudstyr og babytøj. Det betyder større viden og bedre rådgivning for dig som kunde. Varer købt i en BabySam forretning eller i BabySams webshop, kan byttes i alle BabySam forretninger, og vi bytter selvfølgelig med et smil.
BabySam Kundeservice
Written by the company
- Har du brug for hjælp?
- I BabySam får du altid kvalificeret rådgivning, skulle der være noget du er i tvivl om, eller noget der ikke har levet op til dine forventninger, så skriv endelig til os på babysam@babysam.dk Vi svarer så hurtigt vi kan. :)
- Vi vil have de bedste priser
- BabySam er størst på babyudstyr. Vi har 40 års erfaring, og vi køber stort ind for at tilbyde dig de mest attraktive priser. Se mere på www.babysam.dk
- Prismatch
- Prismatch Hos BabySam har vi prismatch på barnevogne, klapvogne, autostole og møbler. Kort sagt på alle de store investeringer, du skal foretage til babyen.
- 365 dages retur- og bytteret
- Når du handler på www.BabySam.dk har du altid 365 dages fuld returret fra den dag, du har modtaget varen. Dog kræves det, at varen er ubrugt og sendes retur i samme stand som ved modtagelsen og med de originale labels/mærker.
- Book en gratis rådgiver
- Har du brug for 1 times professionel vejledning, kan du booke en tid hos din helt egen personlige rådgiver. Det koster ikke noget og du kan finde en tid der passer dig på babysam.dk
- Altid åbent og gratis levering
- Hver dag hele døgnet rundt kan du shoppe online på babysam.dk. Du kan få dine varer sendt hjem til dig eller til nærmeste GLS pakkeshop. Nemt og bekvemt. Eller du kan som en ekstra service vælge at få dine varer leveret gratis til en BabySam butik nær dig.
Contact info
Valhøjs Alle 176, 2610, Rødovre, Denmark
- 70113010
- kundeservice@babysam.dk
- www.babysam.dk
4.1
Great
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good products and price
July 25, 2022
As it should be
Good communication, fair prices, delivery as promise, nothing to complain about!
July 9, 2022
Click og collect fungerede…
Click og collect fungerede upåklageligt. Det tog 1 minut at få varen udleveret.
July 5, 2022
Fast & easy delivery.
July 1, 2022
very poor post-sale support
After shopping in distant (for me) physical location and they messed up with payment I tried to get any support online with zero success - very disappointing
June 28, 2022
Reply from babysam.dk
Dear Wile
Thanks for your feedback
I have look into to your case
We will ofcourse refound the kr. 10,-
I will send you an email
Have a nice day
Louise, BabySam
When i opened the box
When i opened the box. The toy in the gåstol is broken/no sound. I have handed it in at babysam store and waiting for replacement.
June 27, 2022
Reply from babysam.dk
Dear Anil
Thanks for your feedback
Please send us an email on kundeservice@babysam.dk
Or use this link.
https://www.babysam.dk/garanti-reklamation
I am quite sure it is something we can fix
Wish you a great day
Louise, BabySam
They have an awesome Customer Service…
They have an awesome Customer Service attention !!! I recommend everybody to go there for get their baby and toddler clothes and accessories . I am very happy
June 13, 2022
Excellent
We have now been to Babysam in Herlev many times and we are every single time greeted by kind and competent people with a smile. They really know their stuff and are definitely worth the extra drive.
Thank you for making the whole process a lot easier for us first time parents.
June 13, 2022
Unprompted review
It arrived fast
June 12, 2022
Super service
June 7, 2022
Reply from babysam.dk
Dear Jozsef
Thanks for your feedback
I am sorry you think we are slow and do not help you.
I can se in the order, that we delivered it day after your ordered it.
I think that is okay fast
But please let us know how we can be even better
Wish you a great day
Louise, BabySam
Very good and quick service!
May 7, 2022
God service ved click and collect i…
God service ved click and collect i Køge-butikken.
April 15, 2022
Super god betjening
April 7, 2022
Super super god service 😀
March 14, 2022
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