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Back care beds Reviews 

411
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Exceptional experience from Backcare Beds. I ordered a bed for my 95 year old dad last week & this was delivered today. My dad is very happy with the bed & also the competitive price. I should also... See more

Company replied

Rated 5 out of 5 stars

From the first an excellent experience. Luke and his Dad were delightful and informative. The bed and mattresses were delivered quickly by Mike who took the time after installation to explain some... See more

Company replied

Rated 5 out of 5 stars

Simply best quality bed experience ever. We were looking for a twin electrical adjustable bed (and still keep our existing super king size frame that we love). Back Care Beds are a family business tha... See more

Company replied

Rated 5 out of 5 stars

We bought a waterbed (again) from the sister company High & Dry in Portsmouth. The process, team (John & Luke) are brilliant. And our backs are already on the mend, we wished we never got rid of the... See more

Company replied

Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Disability Equipment Supplier
  4. Furniture Manufacturer
  5. Medical Equipment Manufacturer

About Back care beds

Written by the company

Back Care Beds - Manufacturers of adjustable beds and adjustable bed mattresses for 37 years. As an established business, we are dedicated to offering the highest quality beds on the market for a fraction of the price that you may have been quoted by other retailers. By purchasing your bed directly from the manufacturer, you are taking away the fees of a middleman. Whilst over the years we have grown enormously as a business, we pride ourselves on offering the same personalised service that we started with. We love that this has been recognised and acknowledged throughout our many years of trading. A division of High & Dry Manufacturing Ltd

Top quality adjustable beds manufactured in the UK

Written by the company

We guarantee that you'll receive the bed and mattress that is right for you!
With 37 years of experience we have changed and improved our products along the way to ensure we are selling the best quality beds to our customers.

Free and fast delivery

With Installation to most of the UK

We always try to be as flexible as we can when it comes to timings.

Contact info

Find your perfect night sleep

Visit our showroom physically or virtually!

5.0

Excellent

TrustScore 5 out of 5

411 reviews

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1-star

Asks customers to review

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5.0

All reviews

(411)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service phoned company to asked certain questions they were very helpful, using online it’s very unusual to be able to speak on the phone would definitely buy from them again.

May 24, 2024
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Reply from Back care beds

Many thanks for your review and feedback. We are pleased you are happy with your purchase

Rated 5 out of 5 stars

My new bed

From order to delivery everything went smoothly I could not recamend this company more did everthing to satisfy my needs the driver delivered on time and could not have been more helpfull a complete gentelman

July 17, 2024
Unprompted review
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Reply from Back care beds

Thank you for your wonderful review! We're delighted to hear everything went smoothly and that our team could meet your needs. We’ll be sure to pass your kind words on to our driver. Your recommendation means a lot!
Regards
The Back Care Beds Team

Rated 5 out of 5 stars

5star treatment from ordering…

More than 5star treatment from ordering to delivery of my bed. So wonderful to get good customer care and sound advice from a company these days. They go above and beyond to make sure you know exactly what you are getting. Bed delivered as promised. I will certainly recommend this company for service and great value for money. Thankyou to all involved 👍

July 15, 2024
Unprompted review
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Reply from Back care beds

Thank you so much for your amazing feedback! We're thrilled to hear you had such a great experience from start to finish. Providing excellent customer care and clear advice is our top priority. We truly appreciate your recommendation and are so glad you're happy with your bed.
Thanks again
from the Back Care Beds team!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. The bed is absolutely wonderful. I suffer with arthritis in both knees and lymphoedema in both legs. I got the twin adjustable bed and firm mattress my legs have been reduced and the pain in my knees have eased. I now sleep on my back with the head rise up and the leg’s raised. I am sleeping so much better. I would recommend this company they are cheaper and more reliable than the high street ones.

May 30, 2024
Unprompted review
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Reply from Back care beds

Thank you so much for your wonderful feedback! It's great to know that you're feeling the benefits of our bed. We truly appreciate your recommendation and are always here to help!
The Back Care Beds Team.

Rated 5 out of 5 stars

nice friendly service,easy to…

nice friendly service,easy to assemble,driver very polite and friendly,delivered on time,so i would recommend this company.
your's
A P Walls

June 28, 2024
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Reply from Back care beds

Thank you for your kind words! We're so glad you had a positive experience with our service and delivery team.
Regards
The Back Care Beds Team

Rated 5 out of 5 stars

Great to be able to speak to someone

Great to be able to speak to someone for advice. Very helpful, excellent service.Delivery quicker than expected. Very pleased with our purchase. Ticked all the boxes.

June 12, 2024
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Reply from Back care beds

Thank you for taking the time to leave such a great review. We are glad you had such an enjoyable experience. Kind regards. The Back Care Beds Team.

Rated 5 out of 5 stars

Excellent Service and extremely helpful.

John and Luke, were amazing, so helpful, answered all my questions , with great ease So easy to order my item and then delivered the next day. Could not of wished for a better service. Highly recommend Back Care Beds. Thank you so much.

June 13, 2024
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Reply from Back care beds

Thank you for your review. We are glad you had a positive experience and are happy with your purchase. Kind regards. The Back Care Beds Team.

Rated 5 out of 5 stars

Fantastic products and great team

John and the team are fantastic at finding out what bed your looking for and pay great attention to detail.
The aftershaves service is simply the best. We would highly recommend Back Care Beds.

June 14, 2024
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Reply from Back care beds

Many thanks for your review and feedback. We are pleased you are happy with your purchase and thank you once again for going to the trouble of leaving us such a positive review. Ali, The Back Care Beds Team.

Rated 5 out of 5 stars

Delivered promptly and with care

Delivered promptly and with care, the delivery driver carried everything to the bedroom and went through how to assemble it.
He fixed the motor to the bed for us and made sure we knew how to assemble the rest.

June 13, 2024
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Reply from Back care beds

Many thanks for your Trustpilot review. We hope you will be very happy with your new bed. Kindest regards. The Back Care Beds Team.

Rated 5 out of 5 stars

Mike was very helpful he was a smashing…

Mike was very helpful he was a smashing driver & fitter can't fault him explained everything to us both .

June 13, 2024
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Reply from Back care beds

Thank you for taking the time to review us. We will pass on your compliments to Mike and hope you enjoy your new bed. Kind regards. The Back Care Beds Team.

Rated 5 out of 5 stars

Delivery service …

The delivery driver (Mike) couldn't have been better, great customer service, excellent experience, explained everything.

June 13, 2024
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Reply from Back care beds

Thank you for taking the time to review us. We will pass on your compliments to Mike and hope you enjoy your new bed. Kind regards. The Back Care Beds Team.

Rated 5 out of 5 stars

Delivered and installed as promised by…

Delivered and installed as promised by the most helpful, friendly chap you could wish for.

June 11, 2024
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Reply from Back care beds

Thank you for taking the time to review us. We will pass on your compliments to Mike and hope you enjoy your new bed. Kind regards. Ali & The Back Care Beds Team.

Rated 4 out of 5 stars

Customer service was very good

Customer service was very good, kept advised by phone and e-mail of delivery status. Goods arrived when stated and looks very acceptable.

June 7, 2024
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Reply from Back care beds

Many thanks for your Trustpilot review. We hope you will be very happy with your new bed. Kindest regards. The Back Care Beds Team.

Rated 5 out of 5 stars

Everything was easy from start to end

Everything was easy from start to end, n delivery driver was really helpful.

May 25, 2024
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Reply from Back care beds

Thank you for your 5 star rating. Your positive feedback is most appreciated, and we hope that your new adjustable bed brings you the comfort you need. Kind regards, The Back Care Beds Team.

Rated 5 out of 5 stars

Really pleased with the electric single…

Really pleased with the electric single bed bought for my elderly mother. Its really well constructed, easy to put together and looks nice when finished. Its also a perfect height for shorter elderly people.

It was delivered by a very friendly chap who took time to explain to me the best way to assemble the bed. Following the very well produced drawings in the manual along with the advice provided made assembly a breeze.

May 29, 2024
Unprompted review
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Reply from Back care beds

Thank you for leaving such a lovely review. We go to great lengths to try and offer the best products and service possible and are glad you had such an enjoyable experience and are happy with your bed. Kind regards. The Back Care Beds Team.

Rated 5 out of 5 stars

Great customer care very knowledgeable…

Great customer care very knowledgeable to make sure we got the right bed very nice people and we were very well looked after

May 25, 2024
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Reply from Back care beds

Many thanks for your Trustpilot review. We hope you will be very happy with your new bed. Kindest regards. The Back Care Beds Team.

Rated 5 out of 5 stars

Brilliantcustomer service and…

Brilliant customer service and communication, and the bed is so comfortable,

May 25, 2024
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Reply from Back care beds

Thank you for your 5 star rating. Your positive feedback is most appreciated, and we hope that your new adjustable bed brings you the comfort you need. Kind regards, The Back Care Beds Team.

Rated 5 out of 5 stars

Great Experience

Great service and advice through purchase through to installation. Really useful to visit the showroom before deciding. Highly recommend.

May 16, 2024
Unprompted review
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Reply from Back care beds

We are extremely happy to hear your purchase has had such a positive impact. Thank you for taking the time to leave such a lovely review. Kind regards. The Back Care Beds Team

Rated 5 out of 5 stars

Great customer service and great bed

Great customer service and great bed
Efficient ordering and the fitter was very professional.
Having tried the bed we ordered for my mother, we have ordered one for ourselves. Worth going to them directly.

May 16, 2024
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Reply from Back care beds

We are extremely happy to hear your purchase has had such a positive impact. Thank you for taking the time to leave such a lovely review. Kind regards. The Back Care Beds Team

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