It was easy to purchase from Back Market and my product arrived as described. I've had my refurbished phone for less than a month so I cannot attest to its longevity but I love the eco-consciousness o... See more
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Review summary
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Reviews shaping this summary
I bought an iPhone Se 3 in good condition for well under $140 and it arrived looking very clean. Inside the box was a charging cable and the phone itself. The overall experience was great because I kn... See more
I have had nothing but great results buying refurbished devices from Back Market. Latest was an Apple 11 watch. It looks and works like new with a significant savings. It came in the original packagin... See more
absolutely fabulous - I bought a mac or Apple M1 Pro for pennies on the dollar. I immediately put it to work, runs beautifully, I am running fast and leaping over tall buildings! I work with large s... See more
Company details
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Online Marketplace
Written by the company
Smartphone made good-as-new and with warranties. Plus hundreds of computers, PS4s, tablets, televisions, etc. 2 day delivery. Refurbished iPhone 6, refurbished Galaxy S6, etc. https://www.backmarket.com/ https://www.backmarket.com/reviews
Contact info
United States
- www.backmarket.com
4.5
Excellent
19K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Quick service and excellent quality…
Quick service and excellent quality device
May 26, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Love bad market and hate back Market.
I've been buying from the back market for lots of years. I love her product. I'll never buy anything again because of her service. You can't talk to anybody even when you chat with them will hang up on you Can I get back to anybody ....
June 4, 2026
Unprompted review
Reply from Back Market - United States
Hello There,
We are very sorry to hear about this issue! Can you please update your review with the order number so we can look into this for you? You can also open a claim by:
1. Logging in to your Back Market account
2. Click on "My Orders"
3. Find the order you need help with and click on the "Get help" button next to that order
4. Select the option that best describes why you're reaching out.
We typically respond within 1 business day.
Please let me know if you have any questions in the meantime.
Thank you,
Back Market Customer Care
Straightforward and simple process
It was straightforward to order the item and it arrived on time in promised condition. i thought it was a good price for the age and quality of the product
May 20, 2026
Unprompted review
10/10 isn't high enough!
Everything Back Market publishes and promises is exactly as described in their site information pages. The site itself is easy to navigate and find what I was looking for. The iPhone I purchased was delivered in 5 days and is awesome! I used the trade-in plan, and it was just as promised. I followed the easy directions, and Back Market followed through for me. Price was great, service was even better.
May 16, 2026
Unprompted review
Fantastic Experience!
It finally came time for me to get a new(er) computer, and Back Market was one of the top sites that kept coming up in my search for a quality refurbished tech site. After going back and forth for a while, I decided to purchase a 2023 MacBook Air. So glad I made the to buy from Back Market! It has the specs I was looking for, and it hasn't disappointed! If I didn't know better, I would have thought it was a brand new laptop right out the Apple store lol. Delivery was quick, packaging was top notch, and the price couldn't be beat. Back Market has gained a loyal customer for all my tech needs!
May 25, 2026
Unprompted review
The condition of the phone is great
The condition of the phone is great. Everything about it is great. I'm having a few glitchy problems, but i'm trying to give it time before I just send back the device.
May 29, 2026
Unprompted review
The iPhone 15 Pro phones are great
The phones arrived in the condition I expected: Excellent. The delivery was smooth and trouble free. There was no surprise about the price.
May 5, 2026
Unprompted review
I purchased a MacBook Air for college &…
I purchased a MacBook Air for college & content creation on the Go. The MacBook is in amazing condition and works as if it's brand new so no complaints. Back Market is the way to go for refurbished products and they provided express shipping! Amazing website and team!
June 1, 2026
Unprompted review
Don't look any further, back market is your one stop shop
This is my third time purchasing a smartphone from Back Market and it's always a great experience. The selection and quality of phones are great. Even the fast delivery is also a huge plus. I'm very happy with my Samsung galaxy s23 and I would recommend to family and friends!
May 27, 2026
Unprompted review
Product arrived quickly and in good…
Product arrived quickly and in good condition. It is running well. Would definitely buy from/recommend them again.
May 27, 2026
Unprompted review
Very happy with my phone
Very happy with my phone, it's in great condition and shipped quickly. Will be back!
May 12, 2026
Unprompted review
Very Pleased
It was very easy to trade in my phone for a different model. Phone came to me and it was like brand new. The trade in was exactly as they said it would be and I got the refund within a few days. Very happy with the complete transactiion
May 18, 2026
Unprompted review
Back Market Rules!
I have now used Back Market multiple times and have been impressed EVERYTIME! They are quick to respond, send updates and ship. Will continue to use them! 10/10 recommend!
May 18, 2026
Unprompted review
Pleasantly surprised
Pleasantly surprised - this thing runs like a dream. Was a little worried at first I saw some mixed reviews online, but had confidence with the 30 day return policy. Got mine in "excellent" condition - battery , life at 98% or something, and its smooth as can be. my my first macbook too - would absolutely recommend
June 2, 2026
Unprompted review
Paid for a premium phone that came…
Paid for a premium phone that came arrived with less than 90% battery. Only resolution offered was to return the phone. Less than zero effort from then resolve- never again.
May 4, 2026
Unprompted review
Reply from Back Market - United States
Hello There,
We are very sorry to hear about this issue! Can you please update your review with the order number so we can look into this for you? You can also open a claim by:
1. Logging in to your Back Market account
2. Click on "My Orders"
3. Find the order you need help with and click on the "Get help" button next to that order
4. Select the option that best describes why you're reaching out.
We typically respond within 1 business day.
Please let me know if you have any questions in the meantime.
Thank you,
Back Market Customer Care
perfect place to get cheaper tech
perfect place to get cheaper tech
i ordered a pair of airpods max for my wife and they are perfect!
shipping was fast the product was well packaged and its like i was expecting it.
Can definitely recommend
April 30, 2026
Unprompted review
Check prices I only paid like $20 less for the watch on here than buying new at Walmart
The item came quick I was satisfied with it but like I said check prices because I could I got a watch New for $20 more at Walmart
May 22, 2026
Unprompted review
Quick Delivery and trade-in payout..
Item received, Perfect, Quick Delivery, and trade-in payout.
May 26, 2026
Unprompted review
The compute works great
The compute works great. Completely refurbished. The price was reasonable.
May 26, 2026
Unprompted review
Great values!
Great values!! Products are always as advertised -- no phoney baloney. Billing and conditions are presented plainly - more transparent than discount Big Box stores. Honestly, I do not know how they handle problems -- I've bought several smartphones from them and NEVER had anything but a smooth experience. Go with Back Market -- Discount with Integrity! -- a voluntary, unpaid testimonial.
May 20, 2026
Unprompted review
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