Back Market - United States Reviews 18,838

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,285 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of purchasing and the quality of the products, often noting that items look and function like new at a significantly lower price. Many appreciate the fast delivery and the clear tracking information provided, making the overall user experience seamless and enjoyable. The ability to choose specific models, colors, and conditions is also highlighted as a positive aspect, with many consumers expressing satisfaction with their purchases and the value received. However, some people mentioned receiving products that were not as described, such as phones with locked networks or lower battery health than guaranteed, leading to frustration and returns. A few other people also felt that some items, even those in 'excellent condition,' had functional issues like blinking screens, overheating, or non-working ports, indicating potential quality control inconsistencies.

What people talk about most

Product

People report positive experiences with product, often noting that devices arrive in excellent condition,... See more

Quality

Customers consistently note positive experiences with quality, often receiving devices that look and function... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Price

Consumers find price to be positive, with many reviewers highlighting significant savings and unbeatable... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was easy to purchase from Back Market and my product arrived as described. I've had my refurbished phone for less than a month so I cannot attest to its longevity but I love the eco-consciousness o... See more

Rated 5 out of 5 stars

I bought an iPhone Se 3 in good condition for well under $140 and it arrived looking very clean. Inside the box was a charging cable and the phone itself. The overall experience was great because I kn... See more

Rated 5 out of 5 stars

I have had nothing but great results buying refurbished devices from Back Market. Latest was an Apple 11 watch. It looks and works like new with a significant savings. It came in the original packagin... See more

Rated 5 out of 5 stars

absolutely fabulous - I bought a mac or Apple M1 Pro for pennies on the dollar. I immediately put it to work, runs beautifully, I am running fast and leaping over tall buildings! I work with large s... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Smartphone made good-as-new and with warranties. Plus hundreds of computers, PS4s, tablets, televisions, etc. 2 day delivery. Refurbished iPhone 6, refurbished Galaxy S6, etc. https://www.backmarket.com/ https://www.backmarket.com/reviews


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Love bad market and hate back Market.

I've been buying from the back market for lots of years. I love her product. I'll never buy anything again because of her service. You can't talk to anybody even when you chat with them will hang up on you Can I get back to anybody ....

June 4, 2026
Unprompted review
Back Market - United States logo

Reply from Back Market - United States

Hello There,

We are very sorry to hear about this issue! Can you please update your review with the order number so we can look into this for you? You can also open a claim by:
1. Logging in to your Back Market account
2. Click on "My Orders"
3. Find the order you need help with and click on the "Get help" button next to that order
4. Select the option that best describes why you're reaching out.

We typically respond within 1 business day.
Please let me know if you have any questions in the meantime.

Thank you,
Back Market Customer Care

Rated 5 out of 5 stars

10/10 isn't high enough!

Everything Back Market publishes and promises is exactly as described in their site information pages. The site itself is easy to navigate and find what I was looking for. The iPhone I purchased was delivered in 5 days and is awesome! I used the trade-in plan, and it was just as promised. I followed the easy directions, and Back Market followed through for me. Price was great, service was even better.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience!

It finally came time for me to get a new(er) computer, and Back Market was one of the top sites that kept coming up in my search for a quality refurbished tech site. After going back and forth for a while, I decided to purchase a 2023 MacBook Air. So glad I made the to buy from Back Market! It has the specs I was looking for, and it hasn't disappointed! If I didn't know better, I would have thought it was a brand new laptop right out the Apple store lol. Delivery was quick, packaging was top notch, and the price couldn't be beat. Back Market has gained a loyal customer for all my tech needs!

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a MacBook Air for college &…

I purchased a MacBook Air for college & content creation on the Go. The MacBook is in amazing condition and works as if it's brand new so no complaints. Back Market is the way to go for refurbished products and they provided express shipping! Amazing website and team!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very Pleased

It was very easy to trade in my phone for a different model. Phone came to me and it was like brand new. The trade in was exactly as they said it would be and I got the refund within a few days. Very happy with the complete transactiion

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Back Market Rules!

I have now used Back Market multiple times and have been impressed EVERYTIME! They are quick to respond, send updates and ship. Will continue to use them! 10/10 recommend!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

Pleasantly surprised - this thing runs like a dream. Was a little worried at first I saw some mixed reviews online, but had confidence with the 30 day return policy. Got mine in "excellent" condition - battery , life at 98% or something, and its smooth as can be. my my first macbook too - would absolutely recommend

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Paid for a premium phone that came…

Paid for a premium phone that came arrived with less than 90% battery. Only resolution offered was to return the phone. Less than zero effort from then resolve- never again.

May 4, 2026
Unprompted review
Back Market - United States logo

Reply from Back Market - United States

Hello There,

We are very sorry to hear about this issue! Can you please update your review with the order number so we can look into this for you? You can also open a claim by:
1. Logging in to your Back Market account
2. Click on "My Orders"
3. Find the order you need help with and click on the "Get help" button next to that order
4. Select the option that best describes why you're reaching out.

We typically respond within 1 business day.
Please let me know if you have any questions in the meantime.

Thank you,
Back Market Customer Care

Rated 5 out of 5 stars

perfect place to get cheaper tech

perfect place to get cheaper tech
i ordered a pair of airpods max for my wife and they are perfect!
shipping was fast the product was well packaged and its like i was expecting it.

Can definitely recommend

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great values!

Great values!! Products are always as advertised -- no phoney baloney. Billing and conditions are presented plainly - more transparent than discount Big Box stores. Honestly, I do not know how they handle problems -- I've bought several smartphones from them and NEVER had anything but a smooth experience. Go with Back Market -- Discount with Integrity! -- a voluntary, unpaid testimonial.

May 20, 2026
Unprompted review

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