Received a perfect phone but might have had a tampered battery health percentage. When contacting the customer service, they say what I see is what is accurate but 3u tools showed otherwise. Truly enj... See more
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Völlig problemlose Lieferung, sehr gute Ware & mit neu verbautem Akku - alles perfekt nach 3monatiger Nutzung! Entirely unproblematic, very good refurbished;) hardware incl. new battery (as promise... See more
This was the final gift I bought for my girlfriend. I hope it stays with her for as long as I carried the thought of it, in an open tab before finally becoming a purchase. She filled it with charming... See more
I already bought two products from Backmarket (iPad and AirPods) and the experience couldn‘t be better. Customer service is on point, there was a technical issue with my iPad right from the start, the... See more
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Willkommen bei Back Market, hier wird Top Technik "Back" in einen erneuerten Zustand gebracht. In über 40 Arbeitsschritten wird ein gebrauchtes Gerät von Experten rundum erneuert und im Detail geprüft. Damit ist es genau so funktioniert wie ein neues. Aber im Gegensatz zu Neu ist ein refurbished Gerät bis zu 70% günstiger. Besser für den Planeten und gut für deinen Geldbeutel. Deine Vorteile: - Kostenlose Lieferung - 24 Monate Extragarantie - 30 Tage Rückgaberecht & einfache Retouren - Elektroschrott & gleichzeitig Geld sparen Wir sind Europas Nr. 1 Online-Marktplatz für erneuerte Technik. Bereits über 5 Millionen Kunden haben es ausprobiert. https://www.backmarket.de/ https://www.backmarket.de/erfahrungen
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Perfect
Ordered an iPhone 15, premium condition. It's absolutely perfect, can't fault anything. Excellent.
Will definitely use agin in the future.
iPhone Mini
Clear interface and navigation and the feedback from other customers felt truth and they gave me the last push to purchase my hardware (which is in perfect conditions). Happy.
Sehr gut
Sehr gut! I bought a Ninja Ice Cream Deluxe and it was literally new!
I’ll buy again on BackMarket 100%
Everything as expected
The delivery time was on time and the phone works as expected (although I have had it only for a month). I would use Back Market in the future again.
Horrible Customer Support
I bought an Apple watch and within the warranty time it entered in a Boot Loop. So I started a repair order and sent the device off to be repaired. However I have not heard from anyone or gotten any updates ever since. After contacting Back Market about this I am only answered by a Bot and nothing has happend since. I am still waiting for a reply from customer support.
Honestly dont buy from BackMarket. It seems like after you have bought from them they dont care about you any more. You're better off shopping somewhere else.
I buy Samsung S24 ultra Its very good…
I buy Samsung S24 ultra Its very good 2hand phone more than I think Make me Save a lot of money ,Next time I will recommend this to my family and friends 👍👍👍👍👍
It looks like new despite being a…
It looks like new despite being a second hand. I’m having a great experience with my MacBook so far.
Perfect communication and seamless…
Perfect communication and seamless shopping experience. It was frictionless. Product was delivered on time and quality was beyond expected. I will definitely consider Back market in the future.
Great experience
Got my second product from BackMarket (Apple Watch, got my iPhone 13 earlier as well) and the experience is great - excellent condition, no issues whatsoever.
Excellent phone in an excellent…
Excellent phone in an excellent quality, all as promised and arrived on time.
Could not be more satisfied with all the experience!
The Smartphone is in very good Quality
The Smartphone is in very good Quality. Delivery was Quick.
Great condition + perfect function!
The iPad is in great condition and (so far) functions perfectly - on it's own but also with the pen and a case with typepad attachment. Thanks!
IPhone 13 all good
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