Back Market - Deutschland Reviews 

42,636
TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

Received a perfect phone but might have had a tampered battery health percentage. When contacting the customer service, they say what I see is what is accurate but 3u tools showed otherwise. Truly enj... See more

Rated 5 out of 5 stars

Völlig problemlose Lieferung, sehr gute Ware & mit neu verbautem Akku - alles perfekt nach 3monatiger Nutzung! Entirely unproblematic, very good refurbished;) hardware incl. new battery (as promise... See more

Rated 5 out of 5 stars

This was the final gift I bought for my girlfriend. I hope it stays with her for as long as I carried the thought of it, in an open tab before finally becoming a purchase. She filled it with charming... See more

Rated 5 out of 5 stars

I already bought two products from Backmarket (iPad and AirPods) and the experience couldn‘t be better. Customer service is on point, there was a technical issue with my iPad right from the start, the... See more

Company details

  1. Cell Phone Store

Written by the company

Willkommen bei Back Market, hier wird Top Technik "Back" in einen erneuerten Zustand gebracht. In über 40 Arbeitsschritten wird ein gebrauchtes Gerät von Experten rundum erneuert und im Detail geprüft. Damit ist es genau so funktioniert wie ein neues. Aber im Gegensatz zu Neu ist ein refurbished Gerät bis zu 70% günstiger. Besser für den Planeten und gut für deinen Geldbeutel. Deine Vorteile: - Kostenlose Lieferung - 24 Monate Extragarantie - 30 Tage Rückgaberecht & einfache Retouren - Elektroschrott & gleichzeitig Geld sparen Wir sind Europas Nr. 1 Online-Marktplatz für erneuerte Technik. Bereits über 5 Millionen Kunden haben es ausprobiert. https://www.backmarket.de/ https://www.backmarket.de/erfahrungen


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

43K reviews

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4.7

All reviews

(42,636)

15,048 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect

Ordered an iPhone 15, premium condition. It's absolutely perfect, can't fault anything. Excellent.
Will definitely use agin in the future.

August 11, 2025
Rated 5 out of 5 stars

iPhone Mini

Clear interface and navigation and the feedback from other customers felt truth and they gave me the last push to purchase my hardware (which is in perfect conditions). Happy.

August 11, 2025
Rated 5 out of 5 stars

Everything as expected

The delivery time was on time and the phone works as expected (although I have had it only for a month). I would use Back Market in the future again.

August 8, 2025
Rated 1 out of 5 stars

Horrible Customer Support

I bought an Apple watch and within the warranty time it entered in a Boot Loop. So I started a repair order and sent the device off to be repaired. However I have not heard from anyone or gotten any updates ever since. After contacting Back Market about this I am only answered by a Bot and nothing has happend since. I am still waiting for a reply from customer support.
Honestly dont buy from BackMarket. It seems like after you have bought from them they dont care about you any more. You're better off shopping somewhere else.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Got my second product from BackMarket (Apple Watch, got my iPhone 13 earlier as well) and the experience is great - excellent condition, no issues whatsoever.

June 30, 2025

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