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Back Market - Deutschland Reviews 

42,632
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TrustScore 4.5 out of 5

4.7

Cell Phone Store
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Rated 4 out of 5 stars

Received a perfect phone but might have had a tampered battery health percentage. When contacting the customer service, they say what I see is what is accurate but 3u tools showed otherwise. Truly enj... See more

Rated 5 out of 5 stars

Völlig problemlose Lieferung, sehr gute Ware & mit neu verbautem Akku - alles perfekt nach 3monatiger Nutzung! Entirely unproblematic, very good refurbished;) hardware incl. new battery (as promise... See more

Rated 5 out of 5 stars

This was the final gift I bought for my girlfriend. I hope it stays with her for as long as I carried the thought of it, in an open tab before finally becoming a purchase. She filled it with charming... See more

Rated 5 out of 5 stars

I already bought two products from Backmarket (iPad and AirPods) and the experience couldn‘t be better. Customer service is on point, there was a technical issue with my iPad right from the start, the... See more

Company details

  1. Cell Phone Store

Written by the company

Willkommen bei Back Market, hier wird Top Technik "Back" in einen erneuerten Zustand gebracht. In über 40 Arbeitsschritten wird ein gebrauchtes Gerät von Experten rundum erneuert und im Detail geprüft. Damit ist es genau so funktioniert wie ein neues. Aber im Gegensatz zu Neu ist ein refurbished Gerät bis zu 70% günstiger. Besser für den Planeten und gut für deinen Geldbeutel. Deine Vorteile: - Kostenlose Lieferung - 24 Monate Extragarantie - 30 Tage Rückgaberecht & einfache Retouren - Elektroschrott & gleichzeitig Geld sparen Wir sind Europas Nr. 1 Online-Marktplatz für erneuerte Technik. Bereits über 5 Millionen Kunden haben es ausprobiert. https://www.backmarket.de/ https://www.backmarket.de/erfahrungen

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4.7

Excellent

TrustScore 4.5 out of 5

43K reviews

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4.7

All reviews

(42,632)

15,048 reviews in the last 12 months

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Rated 2 out of 5 stars

I had mixed experience with Back…

I had mixed experience with Back Market.

I purchased an iPhone 14 that was advertised as supporting both physical SIM and eSIM. However, I later discovered that the device I received was a Chinese model (A2884), which does not support eSIM at all. This means the product did not match the advertised specifications.

On top of that, I had already returned the phone once because the condition did not match what was described. I also incurred additional costs after purchasing an eSIM plan before realizing it would not work, and had to buy a physical SIM card instead.

Customer support was responsive, but the final resolution was limited to a 45€ partial refund, which I do not feel fully reflects the inconvenience and the fact that the product was not as advertised.

In the end, I kept the phone to avoid further delays, but this experience has reduced my trust in the platform. I would recommend buyers to carefully check model numbers before purchasing.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

I can't complain about anything

I can't complain about anything. I bought a 300 eur laptop and it was exactly what I needed and got. Works perfect for studying. Maybe a little too much used but honestly, don't bothers me

April 20, 2026
Rated 1 out of 5 stars

First the Airpods where defect

First the Airpods where defect. Then the replacment still isnt as good as the original airpods. Finaly i paid for express shipping and it took more than a week until i hat the product.

April 27, 2026
Rated 1 out of 5 stars

Ordered US version of iphone 17 pro max…

Ordered US version of iphone 17 pro max through seller ecomobile on backmarket. Absolutely everbody on mydealz reported that their order got canceled. + they list a few of these iphones from the same seller and everything gets canceled. What is backmarket doing here accepting these kind of sellers?

April 18, 2026
Unprompted review

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