Back Market - Deutschland Reviews 

I received a refurbished iPhone 14 from this company in August 2025. Initially the phone functioned as expected and I was overall satisfied with the product. In November 2025 I was caught out in a light rain with my phone in my pocket and water was able to get into the camera lenses and internal system which damaged it to the point of not being able to turn on. As this is not something that happens with new phones, or other refurbished phones I have used previously (including non-water resistant phones), I can only understand it as a defect of the phone. My expectation for any phone being sold is that it may not survive being submersed in water, but should reasonably be able to tolerate a lightly rainy day without significant impairment. I requested compensation and was denied, as they did not deem this to be a reasonable expectation for the use of a phone they are selling. I therefore will not be purchasing from this company again, and would recommend others not buy from this company as their products are not trustworthy.

Buying pre-loved tech on Backmarket is easy, according to g your defined specs and satisfactory.

The products come as described in the marketplace, payment options save and deliveries as fast as advertised.

All in all buying experience that's not default from big shopping portals like Amazon.

I paid extra for the "new battery" option, but received a battery with 697 cycles that's two years old. That's around 70% of an iPhone's battery life used already. In an old battery. BackMarket calls this "new" because it charges to 100%, but that's completely misleading. A new battery has essentially zero cycles.

When I complained, support defended their definition without acknowledging the real problem. This feels as close to a scam as you can get. Now I have been charged extra for a new battery that simply isn't new.

Misleading definitions that defy common sense in order not to have to deliver on your promises sets a sleazily low bar. Will not buy again.

I bought a new phone, the delivery was fast and the phone is flawless. I am very satisfied.
I sold my old device, but the payment arrived in my account only 12 days later than promised. Needless to say, I was not satisfied. Therefore, for me it’s only worth 4 stars.

The packaging was safe. Good product.

Disappointing experience. Poor customer service, questions are not being properly answered. Just generated sweet talk. Received a phone were the battery is crap. I depend on a phone for work so sending in the new one was out of the question. Offered 2 legitimate solutions in order not to be without a phone for probably what would have been at least 4 days. But all is a no no regardless of the Garantie that you supposedly have with them. Very sad. Well the story does not end. The old phone I had also bought at Back Market. Got a quote for the old one when I bought the new one which was acceptable considering the phone had no scratches, dents and it was fully functional. I received a quote back which was a joke. From the supposedly 300 Euro original quote I was told I was only going to get 130 Euros. Even if i put that the phone was damaged I still would have gotten more money. So basically the old phone I had bought from them was already a piece of crap. Additionally I found out that Back Market works with sub companies. So Back Market’s customer care was absolute horrible and completely Inefficient. Again only sweet talk … yes we are going to help you and speak to the company which sold your phone. This went on for weeks. Nothing ever happened. Since there is a deadline for when you can accept there offer, they kept me “on hold” until the deadline was over and I had to take the 130 Euro original no money at all. Advise to all. Do not use them.

Very satisfied - ordered 3 iPhones and 1 Apple Watch over the 5 past years. Of course, quality varies a lot on such platforms (all my items had the same quality category; Apple Watch had 100% battery life and was first used only a couple weeks before - one of the iPhones had 85% battery life and scratches on the display). If you are not expecting a brand new device, the price advantage is great. Would recommend!

Very satisfied. The item arrived in perfect condition!

quick delivery, impeccable phone. feels like new. at a third of the price.

Smooth ordering experience. Fast delivery with good packaging. Product is like newly bought. No fake promises, whatever was mentioned on the site was 100%true. I also appreciate the effort of the seller Coolkk. Thank you, wonderful experience. Will buy again!

I bought. À iPhone 15 pro max it really in good condition
I really like it

This is the second time I bought a phone from backmarket. Both times excellent product received. Thank you! Highly recommend!

It was very fast, all as described and till now no problems

This device too (I’ve bought several here over the last 10 years) was as described — in premium condition and working perfectly. It was delivered very quickly. The price was more affordable that on other refurbished device web sites.

A SPECIAL NOTE:
I had ordered another iPhone before this one, and when I was to receive it, it was delivered to a package station, because I wasn't at home. During pickup at package station, I found out that the compartment didn’t contain my package. (If this happens to you, take photos of everything.) The delivery service must have lost my package (DHL Germany). I had no way to prove that I didn’t receive my device, since it said my package was there for me.

The customer service at Back Market was incredible. They investigated, and in the end, I got my money back and a 5% discount for the next purchase. Big thanks to customer service representatives Jasemin, Umit, and Landry for handling my case!

Super 👌 Mashallah

Got iPad Pro m4 in mind condition with great price.

Phone is like new, no flaws or issues.
The BM case is basic but ok. Sadly does not support MagSafe

It's a great initiative to increase the longevity of devices.

All good and product as described, works perfectly. Thank you!