Received a perfect phone but might have had a tampered battery health percentage. When contacting the customer service, they say what I see is what is accurate but 3u tools showed otherwise. Truly enj... See more
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Völlig problemlose Lieferung, sehr gute Ware & mit neu verbautem Akku - alles perfekt nach 3monatiger Nutzung! Entirely unproblematic, very good refurbished;) hardware incl. new battery (as promise... See more
This was the final gift I bought for my girlfriend. I hope it stays with her for as long as I carried the thought of it, in an open tab before finally becoming a purchase. She filled it with charming... See more
I already bought two products from Backmarket (iPad and AirPods) and the experience couldn‘t be better. Customer service is on point, there was a technical issue with my iPad right from the start, the... See more
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Willkommen bei Back Market, hier wird Top Technik "Back" in einen erneuerten Zustand gebracht. In über 40 Arbeitsschritten wird ein gebrauchtes Gerät von Experten rundum erneuert und im Detail geprüft. Damit ist es genau so funktioniert wie ein neues. Aber im Gegensatz zu Neu ist ein refurbished Gerät bis zu 70% günstiger. Besser für den Planeten und gut für deinen Geldbeutel. Deine Vorteile: - Kostenlose Lieferung - 24 Monate Extragarantie - 30 Tage Rückgaberecht & einfache Retouren - Elektroschrott & gleichzeitig Geld sparen Wir sind Europas Nr. 1 Online-Marktplatz für erneuerte Technik. Bereits über 5 Millionen Kunden haben es ausprobiert. https://www.backmarket.de/ https://www.backmarket.de/erfahrungen
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4.7
Excellent
43K reviews
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As described
October 23, 2025
I’ve bought several items from…
I’ve bought several items from backmarket and have always been happy. The last item though was sent with a watch charger that only worked for 6 months. I don’t think it was a genuine Apple charger.
October 21, 2025
Very pleased
Very pleased with my purchase. Excellent condition, deliver time and packaging
October 23, 2025
Better than Amazon.
It’s the first time I’m buying from back market and happy with the price and the quality of the product iPhone 12. After sales customer service was excellent too as they were helpful in responding to my queries on time and friendly.
October 14, 2025
Best Place Where you can buy…
Best Place Where you can buy refurbished mobiles/laptops and so long!
October 4, 2025
Everything worked well including my…
Everything worked well including my airpods. Thank you
September 22, 2025
This is unbelievable
This is unbelievable — you have the worst customer service I have ever experienced. It feels like talking to a wall, a bot, a robot. Every week a different person replies, yet no one offers real help, and no one makes the effort to see things from the customer’s perspective. On top of that, every new person who contacts me seems to have never read the previous chats, and I am forced to explain everything all over again.
I feel extremely frustrated — I have never experienced anything like this with websites of this kind. It has been a truly disappointing experience. I cannot recommend this place, as you do not protect the customer nor do you facilitate proper communication with the suppliers.
After more than a month, my issue is still not resolved. Nobody answers the phone, and they always use the excuse of “high demand” to avoid responsibility. The way they operate feels like dealing with an anonymous, almost ghost-like company. And let’s be clear — we are talking about something worth €630. It’s not a souvenir.
My advice: stay away from this place.
August 25, 2025
Unprompted review
Iphone 13 came with expired warranty
I bought an Iphone 13, but one month later the upper speaker stopped working. In the configurations, it states that the warranty is expired. The phone was a gift to my father which is now in Brazil.
September 15, 2025
Recycling done right!
Website is very user friendly. The shipping was fast. Everything was as stated. Good quality and nice to have a refurbished item!
August 30, 2025
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