Back Market - France Reviews 

Very disappointed with my experience with Back Market. I bought a smartphone on their platform in France, and after a Samsung expert inspection, I discovered that the device was actually a model intended for the US market. Following Samsung’s latest update, these US models no longer recognize European SIM cards. As a result, my phone no longer reads any SIM card and is now unusable.

This is not a normal malfunction but a clear non‑conformity of the product delivered. I purchased a device that was supposed to be compatible with the European market, and that is not what I received.

Despite my exchanges with customer service, I keep being redirected to the warranty process, even though the issue clearly comes from the fact that the product sold was not compliant with what was expected. I requested a replacement with a European model, but so far no satisfactory solution has been offered.

Great service and perfect condition of the samsung wathc 6 I orderd . Beat price and very quick delivery

État de l’iPhone conforme à la description : parfait état mais très grosse réduction par rapport à du neuf

Grace à BackMarket j'ai pu me procurer un telephone reconditionné et renvoyer l'ancien de facon tres facile.

The experience was good but the S22+ came charged only at 75 %.

The produits of phones have but from them are. Working like new and they are original not fake ,So I like using back market

This is truelly a team of fraudsters. I bought a phone for £400, returned it using their own label. The return was delivered back to them and they refuse to issue a refund. Now I have to launch a claim in the courts to get my money back. Useless customer service who do not care about honesty. They havey money and they have my phone. Total disregard for customers by management. They are a ruthless bunch of fraudsters.

Genial agreablement surprise je recommande!

Great service. Efficient and as good as new Iphone.

I purchased an iphone 16 pro less then one month ago as a company and while using it it just shutdown.

It happened during the weekend and i went straight away to the apple store where they told me that it was dead.

Backmarkt reply only during the week working days.

I wrote to the customer service, which reply within the 24h, only of working days, reporting what the apple store told me.

However as first and only reply they told me to look at the FAQ.

This is not acceptable, they didn't even read the information and just send an automatic message saying that they are sorry that they have a huge volume of request and to read the FAQ.

To avoid if you need a real support and use it for work

Good quality of the product received and timely delivery.

Rapide et efficace
Top deal
Un grand bravo à Backmarket

Catalogue en ligne varié, livraison super rapide, equipment de seconde main en super condition. On dirait du neuf à s'y méprendre.

ATTENTION I PHONE RENVOYER EN REPARATION ET JAMEIS REVENUE ?,apres multes courriers je me suit assis sur 200 euros , BON COURAGES , pour ma part BACK FINISHHHHHH

Phone is as new. Delivery fast. Excellent all round. I'll be back.....

An excellent experience buying, quick, easy and efficient. Followed by prompt delivery exactly as advised.

I like my product and I will always buy on this site instead of buying a new product, and I recommend it

I bought an iphone14 pro, and I paid extra for a new battery so I wouldn't have any problem with charging it, far from it...
1) From the beginning the battery depleted quite fast but I put it down to the fact that's it an iphone and they're not the best at batteries so put up with it
2) BUT 2 weeks after I started using it stopped working altogether. The phone couldn't recognize the battery so it stopped charging and soon was dead, I had no phone what a NIGHTMARE as I had already sent my old phone, so I had no phone, If I had known I wouldn't have sent my old phone
BTW 4) My old iphone 8 was still working fine when I sent it and I got a MERE 26€ for it which is a joke but I thought well I'm getting a great phone instead so never mind...
5) Anyway, so I asked for a refund which backmarket agreed, and I followed the procedure and sent it back. The deal was that I was supposed to get a refund 2 days after the supplier received it but that's NOT WHAT HAPPENED. With no news, I chased backmarket as I desperately needed the refund to get another phone, and after several days it turned out the supplier had supposedly done a repair and was sending it back, WHAAAT???
6) Not only this is not what was agreed but the phone never arrived. So I complained and asked for refund AGAIN, and it took another several days for them to agree to but eventually I got the refund.
7) It took 4 WEEKS to sort this out, with each message I sent it took a couple days to get an answer from them!!!!!!!! Because of this situation I lost my phone contacts, my access to social network accounts, I had a very very old phone in the meantime which didn't access my apps, I had asked for a replacement phone in the meantime but they refused.
This was extremely STRESSFUL as I am an entrepreneur so operating my business without a phone caused some loss of earning on top of everything else a person can not do with a phone these days.
8) I asked for compensation and all I got was a code for a 5% discount on my next purchase, INCREDIBLE!!!!
To say I'm disappointed doesn't even begin to explain how angry I am.

Livraison à temps, super, sinon l’iphone que j’ai commandé rame un peu 😕