Ordered item in the evening, arrived next morning, amazing. Perfect condition but lacked fast charger. Not a problem as already had one.
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The delivery was quick and the quality of the refurbished iPhone excellent. Hard to tell it wasn’t a new phone. I also resold my old Android and that process was very straight forward. Back Market de... See more
J ai commandé un iPhone 13 mini mais j ai été obligé de le renvoyer car défectueux 😢
Company replied
J’ai remplacé des IPhone 6S par d’autres, plus récents. L’iPhone XR est en service et donne satisfaction, à part l’intensité du son que je trouve faible,
Company details
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Online Marketplace
Written by the company
Hello, nous sommes Back Market, la première place de marché dédiée aux produits reconditionnés. Rendez-vous ici : https://www.backmarket.fr Pour plus d'avis : https://www.backmarket.fr/avis
Contact info
199 rue Championnet, 75018, Paris, France
- www.backmarket.fr
4.3
Excellent
98K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Bought a refurbished m4 iPad Pro
It was a described and I saved a lot of money! Communication good. No complaints
November 15, 2025
May use AI-assist with repliesRead more
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Got ripped of with an empty box
Got ripped of with an empty box. And there is no way to contact Back market about this. Their 'help' pages refer to 'report a problem' buttons that don't exist or broken pages. E-mail doesn't work either. An ideal site for scammers
November 3, 2025
Unprompted review
Reply from Back Market - France
Hello Edwin,
Thank you for reaching out, and we sincerely apologize for the frustration you've experienced. We take situations like this very seriously and want to help resolve this matter as quickly as possible.
I invite you to open a claim so that we can resolve this issue as soon as possible.
To contact us, please go to your Back Market account and select "Get help" next to the corresponding order.
You will then be redirected to our messaging platform where we will be happy to assist you!
Best regards,
Olivia, Back Market Customer Care
Really poor experience
I purchased a refurbished phone in August. 2 months later it broke, I hadn't dropped it or anything, it just stopped working in my hand. It went blank and never turned on again. I followed the process and sent it for repair. I was under the impression from the terms and conditions on the website that it would take 3 days once received. The phone was sent 3 weeks ago and I still don't have it returned. They said they were struggling to deliver it, but today I have heard that it requires additional work. I haven't been able to work properly for 3 weeks now. I'm really disappointed by the lack of information and the lack of correct information I am being given. As well as the fact they are not adhering to their policies. The stress caused has not been worth the money saved on the phone.
November 12, 2025
Unprompted review
Reply from Back Market - France
Hello,
I sincerely apologize for the frustration and inconvenience you've experienced with your phone repair. I understand how stressful it is to be without your device for three weeks, especially when it impacts your work.
Your feedback is important to us, and I want to make sure it reaches the right team who can assist you immediately.
Could you please share your experience on our Trustpilot Back Market UK page (backmarket.co.uk) ? Our UK colleagues monitor reviews there closely and will be able to prioritize your case and provide you with a swift resolution.
This will ensure your concern gets the urgent attention it deserves from the team best equipped to help you.
Thank you for your patience, and again, I'm truly sorry for the difficulties you've faced.
Best regards,
Olivia, Back Market
Simple, straight forward
Found what I needed at a price that was acceptable to me. item arrived as described.
November 10, 2025
Felt cheated
First order was cancelled by Back Market, (allegedly due to inventory issues), so had to reorder the same device from the same supplier at a higher price, (despite the discount offered by Back Market). It felt like the supplier had decided that they had initially underpriced the item and so refused to honour the price advertised.
November 10, 2025
Reply from Back Market - France
Hello Paul,
Thanks for your message, and I’m sorry for the frustration you’ve experienced. Let me clarify what happened and how reviews work across our platforms:
About the first order: your initial iPad (grey) was cancelled because the seller’s inventory was no longer available. On marketplaces, stock is managed in real time by sellers, and occasionally an item shows as available but turns out to be out of stock when the order is processed. In such cases, the order must be cancelled.
About the second order and the price: when you reordered from the same seller, the available unit was a different color (blue) and at the then-current price. Prices and stock can vary over time on a marketplace, and a discount we offer can reduce the price but can’t reinstate a seller’s previous price once an item is out of stock.
We understand this experience was disappointing.
We are really sorry.
Olivia, Back Market
Order not delivered now backmarket…
Order not delivered now backmarket won't reply on a refund, it's been months.
Backmarket has asked for a form. What a joke we are going around in circles. Try reading my multiple emails to you. The customer service is garbage
August 1, 2025
Unprompted review
Reply from Back Market - France
Hi Gurney !
Thanks for reaching us about your order.
I'm really sorry to know what's happened with your experience with us.
Can you please fill the request information, or give us more information about your order or Back Market account ? So I can find a solution to help you as soon as possible.
Since you decide to offend our customer service. I'll let you contact us directly ;)
Olivia, Back Market
Satisfied with refurbished Dyson Airwrap
I bought a refurbished Dyson Airwrap. The website is easy to use and the order was wasy to place. Quick delivery, the product was exactly as described and expected! Very satisfied
October 29, 2025
The phone glitched for hours after I…
The phone glitched for hours after I opened it. Stuck on an update that didn’t yet exist. I had to hard reset it by connecting to my computer but since then everything seems to work fine. Not sure I’ll bother with backmarket next time.
October 27, 2025
Reply from Back Market - France
Hello Ezra,
Thank you for your feedback. I’m sorry to hear that you’re experiencing issues with your phone.
I invite you to open a claim so we can resolve this problem as quickly as possible.
To contact us, please log in to your Back Market account (https://www.backmarket.fr/fr-fr/dashboard/orders) and select “Get help” next to the relevant order. You’ll then be redirected to our online messaging platform, where we’ll be happy to assist you.
Wishing you a great day.
Olivia, Back Market Customer Care
Exactly good tired
October 14, 2025
Nice phone
The phone works perfectly well! Been using it for about a month now. No hiccups.
My last phone from blackmarket lasted 5 years. I hope this one will last as long.
October 20, 2025
What I bought works well
What I bought works well, and it was delivered very quickly!
October 11, 2025
The phone is good freezes sometimes but…
The phone is good freezes sometimes but it does the job
October 14, 2025
Happy with my iPhone 14
My reconditioned iPhone was delivered fast and is in excellent state a month after delivery.
October 6, 2025
Terrible service
Terrible service. They don't really vet the phones that are sold through thir website. They use other vendors that can sell you dysfunctional phones and can claim they fell or otherwise.
October 13, 2025
Unprompted review
Reply from Back Market - France
Hello Amroussia,
Thank you for sharing your feedback. We are truly sorry to hear about your negative experience and the issues encountered with your purchase.
At Back Market, we take the quality and functionality of our products very seriously. All devices are supposed to go through strict checks by our sellers before being offered for sale. We understand how disappointing it is when these standards are not met.
If you still have any unresolved issues with your device, please reach out to our customer support team so we can assist you directly.
Your feedback is important and helps us improve our service.
Best regards,
Olivia, Customer Care Back Market
Produit conforme à la description…
Produit conforme à la description (iPhone 15) , livraison rapide, produit impeccable
August 30, 2025
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