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Rated 3 out of 5 stars

Ok I have amended my rating, after countless attempts, and hours listening to Sia hold music (Sia has been ruined for me now) I spoke to an actual human. They have said that they have settled th... See more

Rated 1 out of 5 stars

If there was an option for zero stars I would've chosen that. Terrible terrible claim experience with this company. They've replaced my broken phone that was brand new (well, 6 weeks old) and had a 10... See more

Company replied

Rated 5 out of 5 stars

Brilliant idea! Recommended by a friend, I haven't had to claim yet thankfully but really reassuring knowing my important possessions are covered...it's really cheap too for the amount of cover you... See more

Rated 5 out of 5 stars

Excellent customer service, excellent service as an insurance company. Always fast response and super helpful. Often waiting a while trying to phone them and listening to Cheap Thrills by Sia play and... See more

Company replied

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3.2

Average

TrustScore 3 out of 5

64 reviews

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Rated 5 out of 5 stars

so happy I chose to use back me up

so happy I chose to use back me up! I signed up in April and then in June I managed to loose my phone. Back me up were happy to help and had deposited the whole £450 into my account once i had sent over a few things all within the space of a week. I was impressed that they had sent over the money which would be needed to replace my phone from the apple store its self. They could have been stingy and give me just enough for a second-hand phone. anyway, very impressed and so happy to have my new phone all sorted :).

June 22, 2017
Unprompted review
BackMeUp logo

Reply from BackMeUp

Hi Kirsty,

I'm happy to hear you've had a brilliant claims experience with Back Me Up, and are enjoying our service.

Thank you also for taking the time to leave us a review and for sharing your experience. If you have any additional feedback or ideas for us to improve our service, I'd recommend posting them in the Insurance Factory section of our community here:

https://community.backmeup.co.uk/forums/6-The-Insurance-factory

Thanks again,

James - BMU

Rated 4 out of 5 stars

first impressions

setup and was easy and transparent, i decided to cover 2 of my devices for the added discount. uploading images was a breeze to the website only thing stopping this from getting 5 stars is a form of notification to signify your devices are backed up after the inquiry on your account. i have not claimed yes so i can not review that side of the service.

June 6, 2017
Unprompted review
BackMeUp logo

Reply from BackMeUp

Hi Umut,

Thanks for taking the time to leave us a review.

I'm really glad you found the setup easy and transparent - that's exactly what we're trying to achieve.

Thanks also for providing us with feedback around uploading images - I'm pleased to let you know that this is actually something we're reviewing internally at the moment. If you have any specific ideas about how we can improve this, I'd recommend posting them in the Insurance Factory section of our community here:

https://community.backmeup.co.uk/forums/6-The-Insurance-factory

We always discuss ideas and feedback submitted through our community, and if we like it enough we may even use it, so definitely worth doing!

Thanks,

James - BMU

Rated 1 out of 5 stars

They didn't want to repair my galaxy …

They didn't want to repair my galaxy s7...

May 30, 2017
Unprompted review
BackMeUp logo

Reply from BackMeUp

Hi Eugen,

Sorry to hear that you're not happy with Back Me Up.

I've looked into your claim with the team, and unfortunately it appears that you failed to meet our clearly visible photo guidelines with the image you uploaded of your device. This is despite the fact that you have ticked a box to say that you have understood and adhered to them.

If you wish to discuss this with us further, please don't hesitate to get in touch.

Thanks,

James - BMU

Rated 2 out of 5 stars

Not good for extended young travellers and hidden away in the t&cs

Seems like the best option for my travel insurance as I was needing more cover for gadgets then anything else and the travel insurance came under the umbrella insurance, however it was very hard to find that the travel insurance only covers for 31 days which isn't what I had needed and only found the small print weeks after purchasing.

May 26, 2017
Unprompted review
BackMeUp logo

Reply from BackMeUp

Hi Trisha,

Sorry to hear that Back Me Up wasn’t quite right for your needs this time. The 31 day limit for a single trip is stated in our policy documents and FAQs, but thank you for bringing this to our attention so we can review it. Would you be interested in a 60 or 90 day option if this was something we introduced in the future?

You’ll be pleased to know that for the “stuff” section of our cover (the bit that covers your gadgets), the cover doesn’t have a time limit for the worldwide cover, so this could be another option for you under our “Fully Flex” policy.

Also, we do have a section in our community where you are able to post ideas/feedback for new products and features you’d like to see at Back Me Up. You can find this here: https://community.backmeup.co.uk/forums/6-The-Insurance-factory

If there’s anything else I can help you with, please don’t hesitate to get in touch.

Thanks,

James -BMU

Rated 5 out of 5 stars

Flexible, Easy, Fun!

Back Me Up is really easy to get signed up for, reasonably priced and has an awesome community in the forum! Certainly the most fun I've had when getting insurance! :D
Another benefit is the flexibility of the product- change the item you're covering or add another at any time. I definitely plan to keep this on my phone and will look to add other items as the need arises!

May 24, 2017
Unprompted review
BackMeUp logo

Reply from BackMeUp

Hi Harry,

Welcome aboard!

Glad to hear you've enjoyed using BMU so far, and we really appreciate your kind words about our community!

Thanks,

James - BMU

Rated 5 out of 5 stars

Would recommend

Simple to sign up, good value relative to what it would cost to insure my phone with someone else

April 20, 2017
Unprompted review
Rated 1 out of 5 stars

Don't use this company

Photo didn't upload on there system so when I made a claim it was invalid. Do not use this company

April 6, 2017
Unprompted review
BackMeUp logo

Reply from BackMeUp

Hi JP,

I’m really sorry to hear you’re not happy with Back Me Up.

Item photos are a key part of Back Me Up and are in fact one of the things that makes Back Me Up so simple to use. We emphasise the importance of uploading photos to activate your cover by providing reminders on our site at various points throughout the sign up process, and we also send out regular email reminders to those who have not uploaded photos of their items. We also monitor our technology very closely and have had no issues with it at all for any other customers.

I took the opportunity to look into your particular case, and you advised us that you had uploaded a photo of your item. However our system showed that a photo had not been uploaded and there have been no technical issues that would have prevented us from seeing your image(s). We did invite you to send us a screenshot of your dashboard, showing the uploaded images. Unfortunately you haven’t done this and accordingly we were unable to proceed with your claim.

If there’s anything further we can assist you with, please do not hesitate to contact us.

Thanks

James - BMU

Rated 5 out of 5 stars

Flexible/convenient insurance

I find Back Me Up quite good overall. You can insure your items quite easily and turn on/off your cover at your convenience.

Also, if you participate in their community you can earn points/cash as with giffgaff. Worth a try if you are interested in a new/convenient/ flexible way of insurance.

April 3, 2017
Unprompted review
Rated 5 out of 5 stars

An insurance to trust and with all the plusses that you can think of.

It is one of the few (to not say none) that allows to insure for example my laptop that isn't brand new. That was big a problem because no other company would accept my laptop so it was very stressing whenever I was traveling since any problem with it would be a total disaster. Now everything is covered and I can relax.

The community forum is very helpful as one can find all the answers to their questions with nice people who are always very friendly and up for helping. Plus, there are rewards every so often and one can have some cash back to use in anything, even as a little help for the monthly payment.

In addition, there are very positive aspects of the insurance such as repair of the screen of the phone if by accident it breaks etc.

In general BackMeUp is a very complete insurance, easy and one doesn't have to get a mortgage for it!

April 3, 2017
Unprompted review
Rated 5 out of 5 stars

New to Insurance !

I recently had a device stolen and i realised how important it is to have insurance so i went on Google to research.
I finally settled on BackMeUp but had LOADS and ---LOADS--- of question.
I emailed their support and a lady called Louisa Best, (and she really was the BEST !!!) picked up my emailed and dealt with every single question, one at a time. I was so happy that i was confident to sign up.
I also look forward to their help should i ever be unlucky enough again to have something lost or stolen and i even get cover for any broken screen on my smartphone. So far i can highly recommend these people. They seem honest and willing to help. Also, i was scared that if something bad happens they wont pay out as i have heard terrible stories from other people about other insured companies giving some excuses why the policy wont pay out for this or that reason but i feel BackMeUp is not one of those, shady, insured companies.

Regards,
Newly insured Cathren!

April 3, 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant Buy!

Brilliant idea! Recommended by a friend, I haven't had to claim yet thankfully but really reassuring knowing my important possessions are covered...it's really cheap too for the amount of cover you get.

Love that I can change the items I insure during the year which will be ideal as festival season approaches...wouldn't be without it now.

April 3, 2017
Unprompted review
Rated 5 out of 5 stars

Insurance that's really for me

I've been looking for an insurance brand that fits around my life and Back Me Up is it!! Flexible, value for money and I can swap things around whenever I like with no extra charge. Great stuff!

April 3, 2017
Unprompted review
Rated 5 out of 5 stars

The best insurance policy I've ever …

The best insurance policy I've ever bought!

I claimed for my phone and it was sorted so quickly - they really went the extra mile. (I have been with other providers before and it has taken so long - we're all glued to our phones these days so that wasn't going to cut it for me anymore!)

They just seem to "get it" at Back Me Up it's easy & suits my needs - especially as I'm so busy!

Definitely recommend :)

April 3, 2017
Unprompted review

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