B&C Properties Reviews 

184
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are extremely helpful, professional, and consistently go above and beyond to ensure everything runs smoothly. Clients note that property managers handle maintenance requests rapidly, communicate clearly, and always maintain a wonderfully welcoming attitude during every single interaction. Many customers also deeply appreciate the exceptional customer service provided here, noting that queries, repairs, and bills are managed with great attention to detail. Reviewers share that the dedicated team is always responsive and supportive, making the entire rental experience remarkably comfortable and entirely stress-free.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting exceptional, professional, and responsive... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers consistently praise... See more

Service

People report positive experiences with service, highlighting exceptional support and efficient communication... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B and C properties has re defined customer service in all ramifications . Every member of staff treats you respectfully and makes you feel valuable . Jack was exceptional but Fiona went above and beyo... See more

Rated 5 out of 5 stars

I used the Services of B & C Properties to let out a property in Kidbrooke . The Service imparted by both Jack the Managing Director & Tiffany the Coordinator was impeccable. Further, the Property... See more

Company replied

Rated 5 out of 5 stars

Fiona has been looking after our property in the past few yeas. She is responsive and knowledgeable. She helps us make the right decisions on repairs. She cares about our tenants and makes sure their... See more

Company replied

Rated 5 out of 5 stars

Fiona Davey & Michelle Anderson were both excellent property managers during my tenancy with B&C Properties - incredibly responsive, quick to resolve any issues, and very pleasant to deal with. Will m... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

B&C Properties are an independent estate agent that takes pride in being different. Our professional approach and single-minded desire to provide our clients with a first class, personalized service, is uniquely delivered by highly motivated and skilled staff.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(184)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service

Superb service! Would like to thank Tiffany and Michelle in particular as they made acquiring the property easy and straight forward.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

B&C properties Kidbrooke

Recently worked with Tiffany Francis, at B&C Kidbrooke to find a flat within the Kidbrooke area. She is a really approachable person who made the process of finding a flat super easy, and straightforward. I’ve been really impressed by her professionalism and dedication to her role. I highly recommend working with her and B&C!

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Our entire letting process with B&C has been stress free, smooth and easy. Specifically, Michelle, Sam, Dominic and Emily have been extremely helpful and kind throughout our stay with them. We will definitely be recommending them to friends and family and hope to rent/buy with them soon!

March 29, 2023
Unprompted review
Rated 1 out of 5 stars

Unsolicited email

March 28, 2023
Unprompted review
B&C Properties logo

Reply from B&C Properties

Dear John, thank you for your review. If you could send your details to admin@baclis.com and we will make sure your details are removed from our system. We have removed all data when requested and in this occasion have been unable to locate your request. We apologies for the inconvenience and thank you for your cooperation. Best Regards, Team at B&C Properties

Rated 5 out of 5 stars

Amazing Team

Super efficient, effective and helpful. The whole flat viewing process was less than 20mins. And Tiffany has matched us with an ideal flat. Michelle is also very caring and helpful for sorting out our queries in the backstage. Both of them are very professional. Thank you.

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Michelle at B&C

I have used B&C to manage my property since Dec 2021. I highly recommend working with Michelle at B&C as she is always very professional and her communication is excellent. She replies promptly and resolves any issues efficiently and effectively

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks for the swift response

Thanks for the swift response in resolving the problem with the leak from the washing machine pipe at my flat. Many thanks to Michelle for her professionalism!

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service from Sam & Michelle!

I have used B&C Properties as a tenant since 2022, I am extremely happy and satisfied with the level of customer service I have received from Sam Xu as well as Michelle Anderson from B&C Properties who have been going above and beyond. Fabulous customer service, professional, responsive, organized. I could not recommend them more highly. Thanks again both!

March 6, 2023
Unprompted review
Rated 5 out of 5 stars

B&C Properties - lovely team & great service.

Have a great experience with B&C Properties from Day 1. Dominic was the one who helped me to rent a flat and Michelle was my property manager who was always responsive and took care of all of my requests. It's been a pleasure to work with them.

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Leoni at B&C is FANTASTIC!

Working with Leoni at B&C properties was AMAZING! From start to finish, Leoni went above and beyond. At the viewing stage, Leoni was extremely attentive to what i was after, which was evident in the properties she showed me (no time wasting at all). Once i'd put my offer in, Leoni also worked extremely fast to communicate it to the seller and to reach an agreed price. During the conveyancing process, my solicitor was extremely slow, however Leoni went above and beyond to ensure the sale was ticking along, whether that be through chasing both solicitors or providing both parties with everything they need in a timely manner.
Overall this was the best experience that i've ever had with an estate agents and I would most definitely recommend them/ use them again - especially Leoni. Great work!

February 2, 2023
Unprompted review
Rated 5 out of 5 stars

Big thanks to Catie from B&C

Managing a property in a different country sounds daunting. There are many uncertainties and hurdles. Fortunately, I have chosen B&C as my property management agent, who makes my landlord's life the easiest.

For five years, Catie from B&C has been taking care of everything about my property; I really appreciate her professional and sharp market insights, dedicated work on property maintenance, and endless patience with questions from a landlord who has an empty head about local conditions.

Since I decided to sell my property and put the advertisement on different agents, B & C has the best footfall of local resources and found me the high-quality buyer with the best price the quickest.

During the selling process, Catie proactively helps with the communications between my solicitor, the buyer, and the buyer's solicitor. Without her great effort, the complex selling process wouldn't go so smoothly.

If you have a property to rent or to sell, B & C is highly recommended.

January 31, 2023
Unprompted review

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