Super Service!
June 19, 2024
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Unsere nachhaltige Philosophie Verantwortung, Zuverlässigkeit und Nachhaltigkeit; diese Werte stehen bei uns im Mittelpunkt unseres Handelns. Seit über 100 Jahren sorgen wir in der Region Südbaden für nachhaltige und verlässliche Energielösungen und gehen dabei verantwortungsvoll mit unseren Kundinnen und Kunden sowie mit der Umwelt um. Bei uns finden Sie: Ökostrom Biogas Innovative Lösungen für Ihr Zuhause, z. B. Photovoltaik, Heizsysteme, Wärmepumpen und vieles mehr
Contact info
Tullastraße 61, 79108, Freiburg im Breisgau, Germany
- 0800 283 84 85
- service@badenova.de
- www.badenova.de
3.3
Average
801 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They charge me 3 times higher then my…
They charge me 3 times higher then my real consumption, and not answering emails.
Update: three week left, still no answer. I sent three emails, one lady from Badenova called me on the phone. She said she will forward my mail to her colleagues.
But still no answer about my situation.
January 25, 2024
Reply from Badenova
Dear Customer,
to hear, that you did not have a positive experience.
Please send us an email with your contract number to "zufriedenheit@badenova.de" and explain to us exactly what happened. We will take care of your problem immediately.
Thank you - your badenova team
Update: We still didn't get any E-Mail to zufriedenheit@badenova.de from you.
Please send us an email with your contract number to "zufriedenheit@badenova.de" and explain to us exactly what happened. We will take care of your problem immediately.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.