Bagcraft Reviews 

I have bought the second backpack bag at Bagcraft and would always recommend due to the choice they have in stock, displayed really well and very helpful. Please try and shop local we need our independent shops. Just an example I went up to Oxford Street for a bag came back without one went into Bagcraft and found exactly what I needed, due to their extensive range.

after many terrible shopping experiences in the UK I was pleasantly surprised to visit this store and was welcomed warmly and had a great chat to the gentleman (and lady) that were instore the day I visited. the customer service was amazing and it was nice to support a small local business after being treated so poorly by staff at other bigger stores on my travels

Staff are always friendly, helpful and willing to advise and share their knowledge.
The products are good quality and competitively priced.
We’re lucky to be able to ‘buy local’ at this well/stocked shop.

I made a mistake with the address on my order - this was a Christmas gift for my mum - contacted Bagcraft the following day, they corrected my error, very friendly team and it was not a problem; the shopping trolley arrived the following afternoon, with a handwritten note to my mum, who was delighted with the trolley and the note. Great service at the best prices.

This is the best bag store in the South East, they have an enormous collection of bags, all shapes and sizes, why go elsewhere when you have this store on your doorstep.

Excellent and knowledgeble service. A quality retailer.

It's only a purse, but my wife hates change and has had the same style for the last 25 years! The manufacturer recommended Bagcraft and they are excellent. Responded immediately and ensured delivery was swift. Well done and thanks for helping me get some brownie points!

Absolutely fantastic service
Best price and quick delivery
Telephoned with a question and answered immediately two times
Old fashioned human service at internet prices
Highly recommended

Excellent service from the Bagcraft team.
Very knowledgeable on the company’s products. Highly recommend for all travel luggage. A wide selection of products and non travel items.

the huge selection of interesting bags and travel cases. The good advice on their products and even on products which are not bought in their store. Friendly staff and fair prices. This little shop is certainly a gem.

Great range of products and amazing customer service

Excellent support from staff when choosing.

Customer service and customer connection was perfect. They listened to what your requirements were and tried to guide you to the right solution for you.... not them.
Would definitely recommend them and use them again.

I wanted to replace my elderly purse and was signposted to Bagcraft by the wholesaler. Bagcraft responded to my request within hours of my email. I phoned the next day to confirm my order and make payment. They already had my chosen item out ready to be mailed to me.
What fantastic service - if only other businesses would seek customer service guidance from them.
I will definitely keep their details to hand and use again in the future

I was seeking a messenger bag for myself. I did not want leather but a fabric similar to a rucksack and also big enough to store a water bottle as well as phone, keys etc. The Shop Owner was very helpful and engaging and sourced me the ideal bag from Enrico Benetti. The shop has a great range and would certainly visit here again for my needs.

Great experience! Greg at Bagcraft was very responsive to my emails and helpful throughout the process. I received my brand new bag very quickly via FedEx and love it.

Excellent customer service again from this wonderful independent store. A great range of cases, bags and purses available with expert knowledge of the range of products. I can't recommend Bagcraft more and never go anywhere else.

Looking for a particular bag as a gift and this was the only company I could find in the UK that sold them. Placing an order was very easy, and communication after was good, I was kept in form of delivery and the item was delivered in 2 days. The bag itself was excellent a lovely Jump small backpack in chocolate, I was very happy with it and I know my friend will be. Packaged well for delivery as well 👍 Thanks for the excellent service and correspondence from Bagcraft.

I always enjoy visiting here. I am always warmly welcomed ,with no pressure to buy anything. The quality of the items is always good and good value for money.

Personal service on a quality range of products.