There was a mix up with ups collection but that seems to have been UPS fault and bagexpress were good at trying to resolve it. Good value, worked well and my bags arrived a day earlier than I expected... See more
Company replied
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Delivery was delayed beyond committed date [2nd Oct 2026] for no just reason. UPS claimed the address was incomplete however the same address was again shared over phone by the receiver and it was del... See more
Company replied
It was supposed to arrive on October 2nd. The tracking page said it had been delivered, but that was not the case. Then, only on October 4th, I received an email with a code to pick it up at a collect... See more
Company replied
I had a great experience with BagExpress while shipping my luggage from Krakow, Poland to Milano, Italy. Firstly, it was easier to pack as other services require you to pack it in cardboard.... See more
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Company details
- Courier Service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
About Bagexpress
Written by the company
bagexpress nasce dall’unione di consolidate esperienze nel settore dell’aviazione commerciale, servizi aeroportuali, trasporto e logistica. La qualità e l’affidabilità dei servizi offerti da bagexpress sono garantiti dalla piattaforma logistica UPS, leader mondiale nel trasporto espresso.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
SPEDISCI LE TUE VALIGIE IN ITALIA E IN EUROPA CON BAGEXPRESS
Written by the company
- LE DESTINAZIONI COPERTE
- bagexpress ritira e consegna bagagli del peso massimo di 40 chili a casa, in ufficio o in qualunque altro domicilio in Italia e in Europa. Il servizio di spedizione copre tantissime nazioni, anche quelle che non ti aspetti. Non hai più nessuna scusa per viaggiare a mani libere ovunque tu voglia! Per conoscere tutti i Paesi Europei serviti dall’Italia e viceversa e programmare il tuo prossimo viaggio, ti invitiamo a scoprire tutte le destinazioni su https://www.bagexpress.eu/destinazioni/
- TRACKING DEL BAGAGLIO
- In qualsiasi momento puoi conoscere lo stato della spedizione dei tuoi bagagli attraverso il servizio di tracking presente sul sito web di bagexpress. Ti basta andare sulla pagina "tracking", inserire il "Codice Bex" della tua pratica che ti arriva tramite e-mail al momento dell'acquisto e visualizzare così gli spostamenti delle valigie.
- RICHIEDI ASSISTENZA
- Puoi contattare il nostro team di assistenza gratuitamente in tre modalità: attraverso la chat del sito web, inviando un ticket di assistenza e/o richiedendo una chiamata al tuo numero di telefono nella fascia oraria da te preferita. I nostri operatori sono disponibili dal lunedì al venerdì dalle ore 09:00 alle ore 18:00.
- 10% DI SCONTO NEWSLETTER
- Iscriviti alla newsletter di bagexpress ed ottieni il 10% di sconto sul tuo primo acquisto!
GARANZIA BEX EXCLUSIVE
Il tuo bagaglio a destinazione oppure ti rimborsiamo fino a 500 €
Nell’acquisto dei tuoi bagagli hai sempre inclusa la garanzia Bex Basic, ma se vuoi maggiore sicurezza puoi acquistare anche la 𝐁𝐄𝐗 𝐄𝐗𝐂𝐋𝐔𝐒𝐈𝐕𝐄 a soli 10,00 euro in più.
In caso di smarrimento, furto e rapina totale, ti rimborsiamo con un voucher del valore massimo di 500,00 euro.
Rivolgiti al Team Assistenza, ti fornirà tutto il supporto di cui hai bisogno.
Contact info
Corso Salvatore D'Amato, 108, 80022, Arzano, Italy
- support@bagexpress.eu
- www.bagexpress.eu
10% DI SCONTO NEWSLETTER
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Never contact me and I never let the…
Never contact me and I never let the baggage in the pick up point. I was expecting that at least one mail or something but nothing happened.
The reason that I can’t leave the baggage since Monday was festivities Easter Day in Italy so the pick up point was closed.
March 28, 2026
Reply from Bagexpress
Hello, we are sorry if our service didn't satisfy you.
We know that our Assistance Team contacted you several times and they proceeded to refund due to your request.
We hope you will change your mind about us in the future.
Absolute SCAMMERS
Absolute SCAMMERS. Used this service in 2023, luggage arrived damaged, but I thought I loaded it too much. Used it now, it arrived damaged again with a HUGE BUMP of a hard plastic, which means it FELL. I was out from the city for Easter and my boyfriend received it and didn't check. Arrived on the 3rd of April, I send them my claim on the 10th with all the pictures "before" and "after". Their answer: you should make a claim within 7 days, now we can't help you. Even though according European law doesn't include day of the event (3rd), but starts the count with next day. So yes, on the 10th it is still legally possible to send the claim, but these scammers WON'T ACCEPT IT. Now 2 times out of 2 I paid not 50€ for delivery but around 200€ considering the price of the luggage! Insane! CHOOSE OTHER COMPANY IF YOU WANT YOUR LUGGAGE TO SURVIVE.
April 10, 2026
Unprompted review
Reply from Bagexpress
Hello Veta, we are sorry for what happened.
We know that our Assistance Team offered you a voucher for the damage.
We hope you will change your mind about us in the future.
Great experience and customer service.
March 21, 2026
Reply from Bagexpress
Hello Gloria, thanks for the positive review.
So happy to have satisfied you with our service and our Assistance Team.
Continue to ship with bagexpress, we will be waiting for you! :)
Very good explanation of the system
February 19, 2026
Reply from Bagexpress
Hello Mrs Kiing, thanks for the positive review.
Thanks for appreciating and choosing us.
Come back to ship with bagexpress! :)
Reply from Bagexpress
Hello, thanks for the positive review.
So happy to have offered you a great experience, thanks for choosing us.
Continue to ship with bagexpress! :)
Great service
January 20, 2026
Reply from Bagexpress
Hello, thanks for the positive review.
Thanks for appreciating us, we will be waiting for you!
Come back to ship with bagexpress, we will be waiting for you! :)
Reply from Bagexpress
Hello Geraldina, thanks for the positive review.
So happy to have offered you a fast service, thanks for appreciating us.
Continue to ship with bagexpress, we will be waiting for you! :)
My luggage was lost
My luggage was lost and still hasn't been found, yet there's not even a word of apology.
It takes a long time to move after realizing that your luggage is missing
January 20, 2026
Reply from Bagexpress
Hello, we are sorry for the inconvenience.
We know that your luggage has been found and that our Assistance Team has updated you everyday.
We are sorry for the delay, we hope you will change your mind about us in the future.
Never bagexpress again
Never bagexpress again. On the pickup on friday nobody showed up. Rescheduled for monday,bags were picked up. We arrived on the cruiseship in Marseille for a 3 week cruise on friday, no bags. Contacted bagexpress, no service, they just kept repeating, we deliverde the bags, they must be on the ship. After one week, they finally found the bags in Marseille and sent them back to my house because it was not possible anymore to deliver them to us. When I got home and unpacked the suitcases I found out that they were opened and some items were missing, whilst other items I have never seen before were found in my suitcase. Our financial damage was nearly 900 euros. We also could not enjoy the first week of our holiday and we had to cancel soem excursions to go shopping for emergency clothing and other items. They blame everybody else and won't take responsibility for their failure to deliver the bags as promised. They offered 230 euros as compensation for the damage, which is by far not enough.
November 21, 2025
Unprompted review
Reply from Bagexpress
Hello Wim, we apologize for what happened.
Our Assistance Team shipped your bags back after the boarding mistake and refunded the entire shipment.
We are sorry if our solution didn't satisfy you and we apologize again for the inconvenience created.
Smooth procedure to launch the process
Smooth procedure to launch the process, clear instructions! Pick-up went well, as scheduled, and drop-off happened even day before it was scheduled, but not without notifying, I received a call asking if it was okay to drop-off all the luggage a day earlier.
December 17, 2025
Unprompted review
Reply from Bagexpress
Hello Mr. Jasper, thanks for the positive review.
So happy that all the procedure was easy to do and to have satisfied you.
Continue to ship with bagexpress, we will be waiting for you! :)
Reply from Bagexpress
Hello Roberto, thanks for the positive review.
So happy to have gotten your trust, thanks for choosing us.
Come back to ship with us, we will be waiting for you! :)
Using their service many times
Using their service many times. good quality. Fast response when I need it
November 4, 2025
Reply from Bagexpress
Hello Christian, thanks for the positive review.
Thanks for choosing us as your travels partner, so happy to have gotten your trust.
Continue to ship with bagexpress, we will be waiting for you! :)
I like Bagage Express
I like Bagage Express. It woks perfect and is very comfortable way of travelling!
November 4, 2025
Reply from Bagexpress
Hello Jan, thanks for the positive review.
So happy to have satisfied you and to have offered you a perfect service.
Come back to ship with us, we will be waiting for you! :)
Reply from Bagexpress
Hello Margherita, thanks for the positive review.
Thanks for appreciating our service.
Come back to ship with us, we will be waiting for you! :)
The suitcase was delivered two days…
The suitcase was delivered two days later than the date agreed. The service is good, they are fast at replying at emails and updating you with the delivery details.
September 25, 2025
Reply from Bagexpress
Hello Marta, thanks for the positive review.
We are sorry for the little delay and thanks for appreciating us and our support.
Come back to ship with bagexpress, we will be waiting for you. :)
Reply from Bagexpress
Hello, thanks for the positive review.
So happy to have offered you an excellent service, thanks for choosing us.
Continue to ship with bagexpress, we will be waiting for you! :)
Very responsive and helpful customer…
Very responsive and helpful customer service!
September 30, 2025
Reply from Bagexpress
Hello Tomas, thanks for the positive review.
Thanks for appreciating us and our Assistance Team, they are always at your disposal to solve any need.
Come back to ship with us, we will be waiting for you! :)
Reply from Bagexpress
Hello Ale, thanks for the positive review.
So happy to have offered you a perfect service.
Come back to visit us, we will be waiting for you! :)
Punctual and perfect
Pick up and drop off where perfect and we'll timed.
Adding the option to select a time slot for drop off would be beneficial
September 17, 2025
Reply from Bagexpress
Hello Ottavia, thanks for the positive review.
So happy that everything was fine with your shipment. For a few weeks, you can select the access point option too if you want.
Come back to ship with us, we will be waiting for you! :)
Reply from Bagexpress
Hello Duy, thanks for the positive review.
So happy to have satisfied you with our service, thanks for appreciating us.
We will be waiting for you for your next shipments! :)
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