Bags ETC Reviews 3,143

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

The quality of the luggage set is remarkable. The materials used are durable and able to withstand rough handling during travel. The wheels are smooth and maneuverable, ensuring easy navigation throug... See more

Rated 5 out of 5 stars

We visited the Clacton outlet store this weekend, wanting suitcases for our Aus trip, what the manager Richard does not know about suitcases is not worth knowing about! He was the most helpful person... See more

Rated 5 out of 5 stars

Me and my wife came in earlier today to your clacton outlet to look at 2 lightweight cases as we're not getting any younger. The young man and lady were courteous polite and greeted us with a frien... See more

Rated 5 out of 5 stars

Having bought a few bags from Bags ETC over the years without any problems at all. My most recent purchase was a large roller bag, which very quickly developed a small fault in the zip stitching line... See more

Company details

  1. Bags and Luggage Store

Information provided by various external sources

Bags ETC and Domo are a chain of luggage and handbag shops in the United Kingdom and Ireland. We have 59 stores including concessions in House of Fraser department stores across the country Our products offer the latest innovations and trends as well as outstanding value. As a specialist in our sector our staff are trained to offer you expert advice and guidance whether you are buying suitcases for a family holiday, a business case for work use or want a fantastic handbag for a special occasion or everyday use. We have a large number of stores in shopping centres and high streets across the United Kingdom. We are also present in all the leading Factory Outlet centres, offering added value by bringing you discontinued product and overstocks from leading suppliers. Bags ETC. and Domo are the trading names of Bags ETC. Ltd. Company number 4773542. Registered address: Bags ETC. Ltd. Riverside House, River Way, Harlow, Essex CM20 2DW


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Exceptional Service

Ordered suitcases online - outstanding service from start to finish. If you want high quality products, exceptional value, speedy and effective delivery matched with first class customer service - look no further than this Company. We are very happy customers 😀

December 15, 2017
Unprompted review
Rated 5 out of 5 stars

Online Customer Service is A++++

Had an issue with a faulty item, as soon as i got back from holiday, contacted the support team & they sorted it out immediately and efficiently, which totally restored my confidence in them, will 100% use them again, online customer support is A++++

December 15, 2017
Unprompted review
Rated 1 out of 5 stars

Poor service in the shop in Uxbridge

Poor service in the shop in Uxbridge. Error by staff in making the order. Delivery delayed, Most unsatisfactory and no apology from store

December 14, 2017
Unprompted review
Bags ETC logo

Reply from Bags ETC

Dear Customer, Thank you for you comments on a recent purchase in one of our stores. Please could you email support@bagsetc.co.uk and a member of the customer service team can assist you further. Kind Regards, The Bags ETC Team.

Rated 5 out of 5 stars

Bags ETC Excellent.

Excellent customer service from the shop at lakeside the lady was very happy to help she explained about the 10 year warranty that i would get in my email that i need to activate which i did, they have very good suitcases at very good prices, very happy staff and the delivery service was excellent within one week very happy customer i would recommend this company 100%.

December 12, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing and helpful customer service staff!

I order an item from the website and unfortunately it was delivered to the wrong address, however the staff were fantastic and extremely helpful. I got a phone call 30 mine after calling them to say they would be sending me another without delay. All the staff were so brilliant I would not hesitate ordering from Bagsetc again!! Amazing!!

December 11, 2017
Unprompted review
Rated 5 out of 5 stars

Very pleased with the services and products

I was able to track my delivery on the day it was due. This was very convenient. I also used the Black Friday code to play for 1 suitcase and get the cheaper one free. I’m very pleased with my order and the services I received. I’m glad I waited to buy from here. My suitcase also had warenty for 10 years.

December 10, 2017
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, great price 2for1, have bought before and will buy again. Prompt delivery. Many thanks.

December 9, 2017
Unprompted review
Rated 5 out of 5 stars

First-class customer service

First-class customer service: there was a minor fault with a case I purchased and it was replaced speedily and efficiently. I was extremely pleased with the cases (2) i had purchased anyway - and very impressed with the quality and durability after a fairly arduous period of travel - that I had determined to return to Bags ETC for further purchases in the future. This impressive level of service just reinforced my intention to do so.

December 8, 2017
Unprompted review
Rated 5 out of 5 stars

Absolutely recommend this company

Absolutely recommend this company. I wasn't here when they attempted to deliver on the Friday. I rearranged for the Monday but they came back on the Friday with the item.

December 8, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent website

Excellent website, easy options, fast checkout was kept updated about delivery. Arrived when it said it would, stylish lightweight suitcases that are already on a plane! If only all companies were as efficient! Highly recommend!

December 8, 2017
Unprompted review
Rated 5 out of 5 stars

I like it

I like it very much. Useful suitcase with reasonable price!

December 8, 2017
Unprompted review

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