Baileysupplies Reviews 5

Ordered a set of Baileys blue lockfast draining rods along with a few essential attachments on Tuesday evening & received same by Thursday lunchtime ,with my drain unblocked by yours truly shortly afterwards !

Very pleased with the quality of the product & the efficient online service ,coupled with use of DHL courier who have fantastic tracking .

Previous reviews in no way reflect my experience of this company . Thanks

I wish I had read the reviews. This company is a joke and the previous reviews describe EXACTLY my experience. They don't send goods out until you chase them, they don't answer the phone during the hours they advertise and they claim not to be part of Bailey Products who they refer to as the manufacturer (and of course blame them for all the delays). It's laughable that they state

"We maintain the highest levels of professionalism. Integrity, honesty and fairness in our relationships
with our suppliers, professional associates and customers."

Believe us all; they don't!

an appalling company. i rang them so many times, left voicemails and wrote emails. all of which were ignored. they part delivered my order and even when i did eventually get through Stephen didn't apologise. i would 100% buy elsewhere, the worst customer experience i have ever had.

This company never answers emails or telephone calls and does not return telephone messages. I returned part of my order and requested a refund and did not receive it and cannot get any response from them at all. I am now waiting to get a refund via Visa.

Only part of my order arrived. Emailed to find out what had happened to my missing item and had no reply back. This was after good email correspondance before I ordered. Couldn't get through on the phone line. Eventually found a different number for them and got through to be told it was out of stock. Item arrived over 2 weeks after ordering, by which time I had done the job without it.

Also the website was misleading. Drain rods appeared to include a carry bag in description and picture but turned out to be an optional extra. I asked if they could send one out with the missing item due to the inconvenience (would only have been £3 extra to buy) but they refused.

I specifically asked for a receipt before ordering so I had something to go through the books. They sent it via email but i needed a paper copy. Surely not too much to ask. Well to baileysupplies.co.uk this was! So much so that they completely ignored my second request.

Clearly this company thinks it's acceptable to sell items they don't have, and to keep customers waiting for over 2 weeks without contacting them about the problem. To cap it off they can't offer you a paper receipt only and email attachment.

Do yourself a favour and buy elsewhere. Had I known this is how they treat customers I would not have dealt with this company.