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Review summary

Created with AI, based on recent reviews

Considering 141 reviews, most reviewers were let down by their experience overall. Customers frequently complained about promotional calls, unexpected fees, and charges that appeared on their accounts without clear prior notification or explanation. People also experienced unhelpful customer service representatives, long waiting times, and significant difficulties when trying to resolve billing issues or access online payment portals. Though some customers found the loan approval process remarkably fast, many others appreciated the helpful employee guidance provided during offline branch interactions. Satisfied reviewers also noted that the business occasionally provides attractive financial offers alongside reliable electronic loan options for all eligible consumers.

What people talk about most

Service

Customers consistently note negative experiences with service, highlighting widespread frustration over... See more

Customer service

Consumers consistently report frustration with customer service, highlighting that it is nearly impossible to... See more

Payment

People report negative experiences with payment, highlighting frustration over unexpected bounce charges and... See more

Staff

People report negative experiences with staff, frequently describing them as rude, unprofessional, and... See more

Price

Clients share profound dissatisfaction with the pricing and excessive costs involved. Reviewers consistently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Once you take their service, they pester you via calls - a minimum of 4-5 calls and a maximum of 10 calls a day to take more loans. Bajaj Finance are CROOKS! Paying via Credit Card would have costed l... See more

Rated 1 out of 5 stars

I am Binit Shah from Pune , I took homeloan from Bajaj and took topup as well. Whenever govt increased loan intrest rate , bajaj increased the rate for both the loans but when govt decreased the loan... See more

Rated 1 out of 5 stars

Bajaj Finserv has a very misleading fraudulent over draft loan practice. The sales people are duping hard earned money of Indian middle class people with fake promises like 0% charges on insurance, pr... See more

Rated 1 out of 5 stars

This company it irritates us everyday every minute. The people here call us even though we do not need any loans. Government has to take actions and ban these type of companies. Because of their calls... See more


1.2

Bad

TrustScore 1 out of 5

278 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(278)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bajaj Finserv is the deadliest…

Bajaj Finserv is the deadliest financial company. This people go to any extent to cheat a customer. They have given me a loan of 665000
And for 3 years only interest was taken and then after that the emi started with 17700
360000 was charged as interst and then now emi of 17700 for 48 months = 849600 ruppees
Apart from that hidden charges around 30000
Just for one loan of 6.65 lakhs loan
I am paying around 12.5 lakhs.
This is very bad and I feel I am very struck because of this loan .
So please who ever takes loan be conscious and check it and then decide after thorough checking.

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

This company sucking poor's blood

This company sucking poor's blood. On due date- I have put money and in the name of cheque bonus he has collected Rs 590 three times. Never deal with this company.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Very very worst financial services in…

Very very worst financial services in bajaj Finserv ambur branch Number one worst financial services

Name. Dinesh
Name . Yuvraj yuvi
This tow members. Any time bad talk customer disturbed this members un time coming night 10 to 12clock coming.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

don't know how to give minus star ..

don't know how to give minus star ... that is why giving minimum star they give loans instant ok few minutes but when you need to get some information you are unable to contact customer care.. ye dadao wo dabao bas tumhara din nikalo... and dusre number ko call karo to virtual assistant se bat hogi jo new loan ke alawa koi jankari nai degi... such a ridicouls system for contacting for customer service

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Even not worthy of rating as 1 as zero…

Even not worthy of rating as 1 as zero is not option given here. My brother is default only for 1 month emi due pluse cheque bounce charges. Now the bike got seized he is ready to pay due amount emi due plus bounce charges plus penalty plus advance 2 month emi still they are forcing to close the loan it will be only 4 months left however they have received their loan amount with interest and this 4 month will be their profit still forcing to forclose. Approced head office email support to know the policy they dont know their policies rules and regulations.not yet received any information

December 28, 2025
Unprompted review
Rated 1 out of 5 stars

I received a call regarding a Bajaj…

I received a call regarding a Bajaj Personal Loan from a staff member named Narayan Gagal. His way of speaking was very unprofessional and disrespectful. This is not the kind of behavior expected from a reputed company. Bajaj Finance should seriously look into customer communication and staff training. Mobile no -

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

sabse ghatiya company hai ye

sabse ghatiya company hai ye . maine ek phone finance krwaya thaa Bajaj finance k through us phone ki real value 16000 thii maine down payment 8000 di . mujhe bataya no cost EMI pr phone finance ho jaye ga. uske baad maine first month ki emi 1600 di uske baad overdue charge lgga diya 800 phir ye bhii pay kiya uske baad jab foreclosure ka option dekha to usme 9600 dikha rha vo phone mujhe iss app ki badulat 20000 ka pdd gya. iss se ghatiya koi company nhi hai. aap bina kisi cheez k rah lo par iss app k through kuch bhii finance mtt krrwana vrna aap burra fss gay.🙏🙏

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Just one word I want to say, "I'm disappointed, really disappointed".

This is last loan, after that I will never ever take any loan from Bajaj

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Automated & Aggressive Behaviour

Unable to speak to a person. The customer care number will keep pushing you around for 10 minutes and still you won't be able to speak to a person. 1 overdue payment by 6 days and you'll be treated as if you're an absconder. People calling for collected are so full of shitty behaviour. All they need is money.

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Very Critical Financer!

Very Critical Financer.
This company has a strategy of fixing the EMI date of two wheeler finance on the 2nd of every month so that the lender is unable to pay on time. Being very practical about the most common fact that in almost 99% private Indian firms people get their salary by 10th of every month in general. Therefore, it becomes very difficult for an individual to gather the EMI by the end of the month whereas they're often running empty pocket by the end of every month so it's no where possible to maintain bank balance at that period of time instead of the first two weeks and that is where the company/the programmes system plays a major role in charging extra with the excuse of bounce charges in order to make billions. Had the company been customer centric then they would have fixed the EMI date between 8th to 12th of every month. Every salaried person doesn't get paid on the 31st of current month or on the 1st of every month.
A very tactical trap to SUCK HUMAN BLOOD.
People are frustrated by their bloody service...

December 7, 2025
Unprompted review
Rated 1 out of 5 stars

Not even worth for 1 rating they wil…

Not even worth for 1 rating they wil tell 0.88 per interest per month means 10 percent interest per annum but I dono how now it is 18 percent interest very bad avoid buying loan from this bank if the rating is 0 i would have being give 0 especially middle class people fall on this trap literally im thinking why i buyed

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

This company is literally a fraud…

This company is literally a fraud company. They take advantage of the needy customers. They charged me huge amount for foreclosing my flexi loan for the amount which they sanctioned as a loan, not for the utilized amount. I curse those promoters and their employees to go in hell

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Today I had a very disappointing…

Today I had a very disappointing experience with Bajaj Finserv services at Vijay Sales, Ajmeri Gate, Delhi.
I hold a Bajaj Finserv EMI Network Card with a sanctioned limit of ₹87,000. On the official Bajaj Finserv website and app, it was clearly showing “0% Down Payment” offers on mobiles, so I visited the store specifically to purchase a phone on 0 down-payment.
What happened next completely wasted my time and left me extremely frustrated:

I told the store executive right at the beginning that I wanted 0 down-payment financing only.
He asked me to first select the phone. I selected one within 15 minutes.
After selection, he sent me to the Bajaj finance counter.
There, the Bajaj agent made me fill countless details, asked for multiple OTPs, took all my documents and information — the entire process went on for more than 45–50 minutes.
Only after all this, when everything was finally processed, he informed me that the EMI would be around ₹1,500 per month but a minimum down-payment of ₹3,100–₹4,000 is mandatory.

I felt cheated and misled. I had clearly informed everyone from the start that I needed 0 down-payment (which is what your own website and app were advertising). Yet after wasting more than 1 hour of my time, I was told something completely different at the last moment.
This kind of loose, unprofessional and non-transparent service is unacceptable. I have never seen a finance company treat customers like this — giving false hopes through advertisements and then changing terms at the store level.
Because of this experience, I am forced to rate Bajaj Finserv’s service 1 out of 5 today. I expected much better coordination between your marketing promises and actual ground-level execution.
Request you to please look into this matter seriously and train your partners/store executives properly so that no other customer has to go through the same harassment and waste of time.
Thank you.

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

I have had a very bad experience with…

I have had a very bad experience with Bajaj Finserv. I would suggest the same to you also. If you also buy any product, then do not get the EMI done from Bajaj Finserv. This company itself charges EMI and takes extra money from you.
ALWAYS BED EXPERIENCE BY BAJAJ FINSERV
Me Inko zero 0 rating dugi always.

November 28, 2025
Unprompted review

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