The experience of ordering went through the third time. I had placed the first 2 with no feedback from my bank or PayPal. Fortunately, my 95 year old mother was prepared for a week of snow and recei... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very thankful to have the opportunity to send my son a cake across the country for his birthday! It arrived on the expected day, which was so nice. I am not sure of the taste, my son just said it... See more
Company replied
Everything looked OK except they did not use my 15% discount code that I put on the payment form. However, I received a notice from customer service that they would apply the discount to my credit ca... See more
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The cake was not a genuine German Chocolate. More of a chocolate cake with coconut/pecan frosting. Not a good value for the price especially not being a true German Chocolate. Ordering an entire 5... See more
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Company details
Information provided by various external sources
For over 10 years, Bake Me A Wish! has been delivering gourmet quality cakes nationwide in time for our customer's special occasions, including birthdays, anniversaries, Valentines, Mother's Day - you name it! Birthday Cakes are our specialty, and we have over 25 flavors and styles of cake to choose from! Remember the excitement you felt as a child when your birthday cake is brought into the room for your special wish? As we get older, we often look over the chance to indulge ourselves, if only for one day a year, to make it a very special day. Bake Me A Wish! allows fiends and families to recreate that experience and send a delicious cake to their loved one and have it arrive on their birthday - guaranteed!
Bake Me A Wish! Gourmet Bakery Gifts
Written by the company
- Gourmet Cakes, Cupcakes, Cookies and Brownies delivered nationwide!
On Time Delivery Guaranteed!
Have your cake and eat it too!
We'll have your cake or gift arrive on the date you select!
Contact info
303 5th Avenue, STE 2001, 10016, New York
- 888-YUR-WISH
- customercare@bakemeawish.com
- www.bakemeawish.com
3.7
Average
9K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Hummingbird cake
The Hummingbird cake was well packed in a Styrofoam cooler with ice packs.
Looking forward to cutting into it tomorrow!
May 9, 2025
Unprompted review
First......
First....... It came on time. It was packaged very well and the frozen ice packet was still frozen and not all watered down. It's a little smaller than i expected it to be, and I have not tasted it yet. The 5 stars is because this is my first time receiving a shipped item that was packed so well.
May 9, 2025
Unprompted review
Absolutely thrilled
I can’t even get flowers delivered to my parents on time, but you guys got a beautiful, delicious cake to my mom (who lives on an island) lightning fast! Your prices are amazing, you have yourself a loyal new customer! Thank you!!
May 2, 2025
Unprompted review
I ordered this cake to send to my son…
I ordered this cake to send to my son for his 50th birthday. He received the cake and he showed me through a video call and it looked exactly as pictured. I would recommend ordering. It was a nice surprise for my son.
April 29, 2025
Unprompted review
Very poor customer support.
The shipping address defaulted in their system to my billing address, and the order was returned . After a week I was finally able to to reach a representative by phone and was only offered 25% off if I chose to repurchase.
April 22, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Jane, thanks for writing,
We’re truly sorry for the frustration you experienced. It sounds like the shipping address defaulted incorrectly during checkout, which unfortunately led to the order being returned. We understand how disappointing that must have been, especially when sending a thoughtful gift. While our system relies on the submitted address, we’re always here to help resolve issues and improve the experience. We hope the 25% off code we provided helps make things right, and we’d love the chance to serve you better next time.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Hello Everyone at Bake Me A Wish
Hello Everyone at Bake Me A Wish
Everyone loved the Chocolate Torte cake!!! It was the hit of Easter dinner. They all said it was moist and not overly sweet; even the picky family members loved it! I'll definitely be ordering again and thank you for making our dinner so special.
Sincerely,
Teresa Noel
April 20, 2025
Unprompted review
Easter items did not arrive
Easter items did not arrive. UPS tells me it would come 19th. It was 40 miles away. Tracked today, and now 22nd and 80 miles away. I called customer service on 18th (friday) never got a call back. 30 plus dollars shipping. UPS another guy tells me it is going back. Now i don't want it after Easter. I want my money back. All money.
April 19, 2025
Unprompted review
Reply from Bake Me A Wish
Hello R. Steere, thanks for writing,
We’re very sorry for the delay in responding and for the delivery issues you experienced with your Easter order. We understand how frustrating it is when a gift doesn’t arrive on time, especially for a holiday. While UPS handles the final delivery, we take full responsibility for your experience and regret that you didn’t receive a timely callback. We’d love the opportunity to make this right, so please reach out to us directly at customercare@bakemeawish.com or 888-YUR-WISH so we can assist further.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Late birthday cake
Ordered this cheesecake three weeks ahead of my daughter’s birthday. They GUARANTEE on time delivery. And no. It will actually NOT be delivered to her on her birthday. It’s late. And it’s a cheesecake which will not have been in a refrigerator. This is my college age daughter’s first birthday that I have not been with her and I splurged on a really expensive cake to have to her on her day. Nope. Some guarantee. All they offered was a refund or a reshipment (so it can be even more past her birthday) even though it is sitting at the UPS warehouse in her city. Not let me see what I can do, have someone go get it, anything. Will never use them again.
April 18, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Cameron, thanks for writing,
We’re so sorry for the late response and, more importantly, for the disappointment you experienced with your daughter’s birthday delivery. We completely understand how meaningful this gift was, especially for such a special occasion, and we regret that it didn’t arrive on time. While we do our best to ensure timely delivery, we know that doesn’t make up for the moment missed. We’d love the chance to make things right, please reach out to us directly so we can help further.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Package arrived when promised
Package arrived when promised
Is a gift for Grandson so won't be opened until Friday.
April 16, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Lyn, thanks for writing,
We’re so glad to hear the package arrived right on time! We hope your grandson enjoyed the sweet surprise when he got it. We hope to bake your wish come true again soon!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
I ordered a cake for an 80…
I ordered a cake for an eightieth birthday party. When I put the billing address in it auto changed the address (city, state) for the delivery which I didn't know until the cake never arrived. I emailed the company on the day it didn't arrive and got no response except that they received my email. It was after hours and I couldn't call anybody and I had to wait until Monday morning. I called first thing in the morning, and I had to leave a message. I didn't receive a reply so I called back and basically, they won't do anything about it. And they won't honor any type of discount for another cake. It's really too bad, because the cakes are good. But, the customer service aspect is quite poor. They asked for a phone number when I ordered so that the delivery people can call if there's a problem with the delivery. But apparently, that is just for certain delivery companies according to the customer service department. I understand that it was partially my fault for not rechecking the address that I put in correctly, but then their website autocorrected and changed the city and state. They've lost a customer, unfortunately, because their cakes are worth the money.
ADDENDUM: After contacting the head of the company I was graciously given a full refund. Thank you!
April 11, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Becky, thanks for writing this back in April,
We’re truly sorry for the experience you had with your order. We understand how frustrating it must have been to miss such an important celebration due to the address issue and delayed communication. While the error appears to have stemmed from an auto-correction during checkout, we take full responsibility for not resolving it more quickly.
We did ultimately issue a refund and sincerely apologize again for the inconvenience. We appreciate your kind words about the quality of our cakes and hope you’ll consider giving us another chance in the future.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Failed.
Easy to order, but don't expect your order to actually be delivered on the due date. Ordered a birthday cake and was finally told mid day that the cake would not make it. Terrible.
April 14, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Sarcasm Powered, thanks for writing,
We’re very sorry for the delayed response and for the disappointment you experienced with your birthday cake delivery. We understand how important it is for gifts to arrive on time, especially for special occasions, and we regret that we didn’t meet expectations. While we strive to honor our delivery guarantees, delays can sometimes occur due to carrier issues. We’d love the opportunity to make this right, please reach out to us directly so we can assist further.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Ordered BD cake one week in advance
Ordered a BD cake one week in advance. Waited for the cake..and nothing. After 5 emails finally received an answer:
Dear Friend,
Hello. We are writing today to sadly notify you that there was a shipping issue. Our shipping partner UPS neglected pick up the prepared shipments from our bakery for gifts set to be delivered today April 14th. We sincerely apologize for any inconvenience this may have caused. The gifts will be picked up today April 14th and will be delivered on April 15th.
Who needs a BD cake NEXT DAY!!! Successfully ruined such important day. Never again!!!
April 14, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Alex, thanks for writing,
We’re truly sorry for the delivery failure and the impact it had on such an important celebration. We understand how frustrating it must have been to wait for a birthday cake that didn’t arrive on time, despite your early planning. While we did issue a full refund, we know that doesn’t make up for the disappointment, and we deeply regret the experience. If you’re ever open to giving us another chance, we’d love the opportunity to make things right. We hope to bake your wish come true again soon!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Melted products
The website was great. Easy to use, pay and complete the order. You figure for a business that sells baked goods and delivers them nation wide, they would do something to keep your order from melting in all the hot trucks. Wife received her gift in a melted lump. Everything stuck together and to the packaging.
April 12, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Mark, thanks for writing,
We’re so sorry to hear that your wife’s gift arrived melted, that’s incredibly disappointing, and not the experience we want for our customers. While we do take steps to protect our packages during transit, we clearly missed the mark here, and we sincerely apologize.
We’d like to make this right by offering you a refund or a reshipment, whichever you prefer. We emailed you about this back in April but never heard back. Please reach out to us directly so we can take care of this for you.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Cheesecake was tasty
the order process was easy; cheesecake was very tasty. However, the cheesecake was a day late so the recipient did not receive it on their birthday. And, since it was a day late and arrived on Saturday instead of Friday, and my son lives in an apartment, he couldn't get the cheesecake until Monday. It sort of ruined the whole point of sending it on his birthday.
April 4, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Cathleen, thanks for writing,
We’re so sorry to hear your cheesecake arrived late and that it missed your son’s birthday celebration. We completely understand how important timing is for these special moments, and we regret that this experience fell short of expectations.
Although some time has passed since April, we truly appreciate you sharing this feedback, it helps us improve our processes to prevent delays in the future. If you ever encounter an issue again, please reach out right away so we can make things right under our guarantee policy.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Absolutely disaster avoid and save your money
Absolutely disaster - would not recommend to anyone, expensive horrible and rude customer service,
April 8, 2025
Unprompted review
Reply from Bake Me A Wish
Hi Minnie, we’re really sorry to hear about your experience That’s not the kind of service we aim to provide. Please reach out to us at customercare@bakemeawish.com so we can look into this and try to make things right. 💛
Fabulous
Fabulous ! Very well packed and delivered carefully. Thank you
April 7, 2025
Unprompted review
We ordered a birthday cake for our…
We ordered a birthday cake for our friend's birthday as a surprise. The cake was delivered in such a horrible condition. It was really really embarrassing.
For a 100 dollars?? Never again.
April 5, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Mohamad, thanks for writing,
We’re very sorry your gift arrived in poor condition, that’s not the experience we want for any of our customers. We understand how disappointing that must have been, especially for a special occasion. We’re glad we were able to issue a full refund, and we truly appreciate your feedback. If you ever decide to give us another try, we’d love the chance to deliver a better experience.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
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