Baker Brothers Reviews 

I cannot recommend Baker Brothers highly enough. Fenella was amazing in helping me when I lost one of the diamonds in my engagement ring originally purchased from Baker Brothers over 18 years ago. Using a diamond from another ring I had she talked me through the process of making a new ring with all 3 diamonds. The end result was stunning. Probably better than my original ring!

Very happy with the team, nothing was to much trouble buy all my Jewellery and watches from Baker Brothers.
Also they have a preferred insurer which i am changing too.

I have been using Baker Brotherss for over many years, I purchased my wife’s engagement ring 29 Years ago, our daughters bespoke Opal and diamond 21 st Birthday present designed by Baker Bros and along the journey of life lots of lovely things.

Lidi was fantastic in helping me select my wife’s sixtieth Birthday present, she was full of ideas and suggestions.

If you want something different, excellent quality and great customer care pay them a visit.

We had exceptional service from Claire. I came in with my family and bought my wife some diamond earrings. Claire made us feel at home and didn't rush us. She even convinced me to put my name down on two of the Rolex's I have had my eye on. I will sure come back to purchase the ring and necklace that came with the earrings..

Honestly…. I can’t really describe in words how good the entire team at Baker Brothers are… They simply get better every time I go in ! Where do I start…. From the incredible welcome you get when you walk in, to the incredible design and content of the boutique , it’s just “out of this world”… (Even the coffee they have in the boutique is amazing 🙂)
I’ve bought watches, had jewellery repaired and had my beloved fathers Rolex serviced, and its simply “Ten Star” every time.. My 60th birthday was in July, and the surprise the Staff and Management gave me, will be forever etched in my memory…. I honestly can’t recommend them highly enough and I honestly look forward to visiting them on every occasion …AAAAAA+++++++++++

I originally went to Baker Bros store with my sister when she went to collect a watch she had ordered. Whilst there I saw a watch for myself and was assisted by a store assistant named Alexandra. I was able to try the watch on and was not under any pressure at all to make a purchase there and then. I was given time to go home and make a decision if the watch was for me or not. Alexandra sent me an email with all the details about the watch which was very helpful. The following day I contacted Alexandra again and confirmed my intention to buy the watch. The watch was held for me by the store for two weeks whilst I was away on holiday. On my return I went back to the store and was attended once again by Alexandra who could not have been more helpful in the purchase procedure in ensuring the watch fitted my wrist perfectly and confirming to me how the watch operated in respect of time and date setting etc. The whole buying experience at Baker bros is exceptional no other words for it. Alexandra was very professional and patient throughout my visit and she made the buying experience personal to me. I would not hesitate to recommend Baker Bros for the purchase of fine jewellery and watches and I will visit again in the future for sure.

The customer service here is one of the best I’ve ever experienced.
Right from entering the store I was welcomed enthusiastically.
After a cup of coffee we set about looking at the watches. Having spent time trying a number on I chose a beautiful watch. Both Clare and Lidi helped me find the perfect one. Absolutely no pressure at all just a really pleasant experience. Thank you

So friendly and helpful. Excellent.

Great first experience with Baker Brothers.

Paul was excellent from the initial communication, taking the time to explain the Rolex process and organise my appointment. Alexandra gave me a warm welcome and showed me around the boutique, which made a great first impression.

Kellie was friendly and knowledgeable, taking the time to show me the Explorer and several other models. After we got talking about being left-handed, she also kindly checked whether they had a GMT-Master II with the green and black bezel available to view, which was a great touch.

Paul was also very welcoming in person and clearly passionate about the brand. The whole experience felt personal, informative and never rushed or sales-driven.

I came away feeling very positive and would happily recommend Baker Brothers.

Absolutely excellent service. Fenella was excellent and helpful. Would definitely use them again.

Fantastic experience with Fenella at Baker Bros today - our wedding rings look brand new again after having a clean and polish ready for our wedding anniversary!! We are so happy with them and will definitely come back to have them polished in future. Thank you Baker Brothers. Brilliant service as always.

We as a family have had such great service from both Kellie & Tanya on all of our trips to Baker Brothers. We always look forward to coming back! The whole team are excellent and is a very warm welcome every time!

I had an outstanding experience at Baker Brothers Jewellers. The staff were incredibly professional, knowledgeable, and welcoming, making the whole process enjoyable and stress-free. I felt no pressure at all, and their guidance helped me choose the perfect piece. The quality of the jewellery is exceptional, and the personalised service made it a truly memorable visit. I highly recommend Baker Brothers to anyone looking for fine jewellery and first-class customer care.

I visited to purchase a watch. The young lady assistant listened to my requirements and then made a selection of watches she believed were appropriate. The choice was good and I selected one of them, The young lady then carefully adjusted the bracelet to my wrist size and advised if required I could call back at any time to make further adjustment. The whole experience was both professional and genuine. Overall a great customer service experience.

I have been a customer for many years but after a gap of some years, I recently returned. It was as if I had never been away. The staff, who I knew, greeted me with such hospitality and professionalism and I met some new faces who offered me the same friendly welcoming. Baker Brothers has always been prestigious but in their new surroundings, the experience of shopping is even more delightful. It is never intimidating despite the decor and luxurious brands due to the wonderful professionals. Bedford should be proud of such a truly sought after boutique. It is very addictive shopping there! Thanks for everything, Michelle.

From the moment I telephoned the store and spoke to Clare I felt her genuine passion for her trade. Clare was the only jeweller that kept me updated about a particular watch I was looking for. Her knowledge, expertise and professionalism was second to none, whilst all delivered in a friendly, caring manner. When we visited the store for collection all staff were very welcoming and it was lovely to meet Clare as we had built up an enjoyable relationship and she treated us in the same exceptional manner. I would highly recommend the store and would definitely purchase from there again even though we live in Birmingham it was worth the drive..

Always a great visit to baker brothers, great staff, great ambiance, most of all great watches and jewellery! Also special mention to Stef & Lidi!

Every member of the team is a pleasure to deal with, especially Steff..! We always feel welcome when visiting the boutique, never pressured and always well informed..