Baker Brothers Reviews 

Excellent service with no pressure to purchase.

They have an extensive selection of products for all people budgets

Never been disappointed with any purchases I’ve made

Staff engagement always excellent, nothing being too much bother

Another visit to Baker Brothers after Tanya phoned me to say the watch I ordered was in stock! Having bought watches from them in the past and had watches serviced by their watchmaker I expected the service to be great, and as usual wasn't disappointed.
On the day we collected it we were looked after by Alexandra who did a great job of looking after us and answering any questions, with the usual excellent knowledge of the brand and their products.
They're always friendly and ready to help if they can.
No doubt we will be seeing them again.

Lidi was very knowledgable and helpful in getting my ring resized and valued . Fantastic documents with detailed information and clear photos to give to the insurance company.
Delightful place to shop .

I purchased one watch and ordered a second and the service provided by the team, and Kellie in particular, was exceptional. They were kind and welcoming throughout, very informative about the products and extremely helpful after sales service with fitting links and going through features of the watch.

Having searched the internet for Fope stockists, I purely by chance came across Baker & Baker. I was overseas which complicated things slightly but with the amazing help from Alexandra, I purchased my stunning bracelet with the help of photos in the box, on the wrist….i could not rate the service high enough and I received my bracelet, special delivery-absolutely thrilled not to mention the competitive price! Thank you Alexandra-professional and beyond helpful from start to finish!!!!

Despite being slightly nervous about having my wedding band removed after 46 years, the staff were very polite, reassuring and professional.
Alexandra skilfully cut through the ring, while putting me at ease in a friendly yet very professional manner.
She explained clearly what she was going to do and offered advice afterwards about possibly resizing the ring. In addition, she showed me some beautiful alternative wedding bands, which I am very tempted to consider once my swollen finger recovers!
I would thoroughly recommend Baker Brothers jewellers.

Great customer service. I ordered an ex-display item online, which was exactly as described and in immaculate condition. Unfortunately I had a change of heart on the purchase and returned the item. The refund was processed swiftly with no issues. Great service throughout.

We have had a lot of fun selecting an engagement ring and wedding rings with the team at Baker Brothers, they have opened our minds to different options and been prepared to spend time and energy making sure that our final selections were what we truly wanted.

The service is exceptional and all the team make purchasing process an experience to remember.

My husband and I had a great experience choosing jewellery for our 30th wedding anniversary. The boutique is fabulous and the staff are attentive and professional. We would particularly like to thank Alexandra for her help in finding the perfect matching jewellery set. Nothing was too much trouble and the atmosphere was relaxed and very constructive. We were even sent helpful jewellery suggestions via Whatsapp from Baker Brothers whilst we were taking time to decide. We will definitely be back for future purchases.

Very Professional, Excellent Staff,
Alexandra and Tanya were very attentive and took the time to show us and discuss our rings..

After nearly four years with Baker Brothers, the service from Lizzie and the team has honestly always been spot on. What keeps me coming back is how valued they make you feel as a customer every single time.

Lizzie is always friendly, patient and easy to deal with. Nothing ever feels forced or salesy, she genuinely takes the time to help and make sure you’re comfortable and happy with everything. That personal touch makes a massive difference.

You can tell the whole team care about people, not just the sale. The communication, attention to detail and overall experience have been consistently excellent over the years and that’s quite rare nowadays.

Would genuinely recommend Lizzie and Baker Brothers to anyone. Proper first-class service..

To mark my retirement and as a gift to myself I made the decision to buy a Rolex Explorer I . To get things started I made the appointment with Baker Brothers in Bedford who are an independent jeweller and an Rolex Authorised Dealer . My appointment was to view and try on the Explorer and discuss options. Good news and a good outcome is that I am now a proud owner of an Explorer. The watch is sublime, puts a smile on my face and is perfect for everyday wear . My experience with Baker Brother was top-drawer. My personal thanks to Kellie Blake and team for making the buying process feel incredibly special, and I couldn't be happier with my purchase.

Extremely polite and friendly, listened well to our requests and made thoughtful suggestions about what else you might have in stock for us to consider. The experience of buying from Baker Brothers is as memorable as the gift.

Very happy with the service. Fenella was very helpful and communicated well throughout the process of purchasing a ring. Would recommend highly

The staff at Baker Brothers are very professional. They listen to your requirements and pull out all the stops to ensure that you as a customer are happy.

There is always a friendly welcome. The building is well laid out with both security & customer needs in mind. The staff are kind, professional & realistic when making recommendations. The jewelry we purchased was good value for money.

Great service and great value for fixing my watch strap and a clasp on a necklace. Would highly recommend

Very happy service, helpful staff, I certainly would go back again.

Just wanted to recommend the bespoke jewellery service from Baker Brothers. I had a necklace made from scratch using some spare diamonds from a bracelet that was adjusted for me. From start to finish, Lidi could not have been more helpful and took into account everything I wanted in her liaison with the goldsmith. The end result was stunning and I am so delighted with it. Thank you very much Lidi and to the goldsmith who made it!

I recently purchased a beautiful diamond ring from this jewellery store and had such a wonderful experience. The lady whose name is Kellie, assisted me was incredibly knowledgeable, professional, and genuinely passionate about her work. She took the time to explain the meaning and symbolism behind the different rings and helped me choose something truly special.

Her eye for quality and selection is exceptional, and it’s clear she carefully chooses pieces that suit a wide range of tastes and occasions. She made the entire experience feel personal and memorable rather than just a purchase.

I would highly recommend this store to anyone looking for fine jewellery, excellent customer service, and expert guidance when choosing an important piece..