Baker Ross USA Reviews 694

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

The product packaging took a little beating because of the new tariff regulations. However, the Baker Ross team handled my order with care and professionalism to track it down and ensure it was succes... See more

Company replied

Rated 1 out of 5 stars

Unfortunately, they stopped shipping to the U. S. They did not let me know this for weeks so it looked like my order was in transit. I am still waiting on my refund.

Company replied

Rated 5 out of 5 stars

I purchase crafts for my autistic son, he really enjoys them…helps calm his anxiety. Shipping was very quick this time. I am extremely disappointed that you are currently not shipping to the USA. Plea... See more

Company replied

Rated 5 out of 5 stars

This shipment of small wooden letters was taking longer than I thought it went to be delivered. I emailed the company, who informed me that the letters were coming from the UK. That it would take long... See more

Company details

  1. Hobbies & Crafts

About Baker Ross USA

Written by the company

Arts & Crafts Craft Activities Toys OFFERS Contact Us



Inspiring creativity since 1974

We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.

We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!

Exclusive Products

With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.

Money back guarantee

All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.


Contact info

3.7

Average

TrustScore 3.5 out of 5

694 reviews

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Rated 3 out of 5 stars

Not the size I was expecting

You seem to have a large variety of things which is wonderful. I was pleased with the sticky dots and the sand craft for the price, but the flowers and feathers gave me a big surprise and a laugh when I seen the size of these items and the price I paid for them. I was expecting large flowers to make a wreath with. I can still make a wreath but it will have to be elf size. And I was expecting a larger bag of feathers for the price.

April 26, 2022
Baker Ross USA logo

Reply from Baker Ross USA

Hi Maria,

Thank you for taking the time to share your review.
We are sorry that you feel disappointed with some of this products.
Please note that all sizes are advised on our website.
You can however return your items to us if they have not been opened.
Please visit our website for more information on how to return your items.
Our apologies for any inconvenience.
Kind Regards,

Cindy.

Rated 3 out of 5 stars

Our group enjoyed the craft with the…

Our group enjoyed the craft with the magnifying glass but afterwards many complained the magnifier itself was blurry. I found that you had to find the sweet spot which didn’t really provide a lot of magnification. I was also surprised when they arrived that the kits didn’t have any of the decoration included. I went back to website and did find that there were two different kits but didn’t see that this was terribly easy to note that when ordering. That could have just been my inattentiveness at the time though

March 17, 2022
Baker Ross USA logo

Reply from Baker Ross USA

Dear Elizabeth,

Thank you taking your time in writing a review. We are sorry to hear you have had this experience. On our UK website we have positive reviews regarding this product. We do apologise for any inconvenience caused.

Rated 2 out of 5 stars

Most of the things we in excellent…

Most of the things we in excellent shape, but the sand art had opened and the cards were bent and scattered in the box.

March 4, 2022
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Reply from Baker Ross USA


Dear Customer,
Thank you very much for taking the time to write a review.
We are very sorry you had this issue, please accept our sincere apologies for any inconvenience caused. One of our customer service team members will be in touch.
Kind regards,
Baker Ross

Rated 1 out of 5 stars

Terrible

Terrible. I havent recieved my pacakage since it was ordered for December 17th.

January 18, 2022
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Reply from Baker Ross USA

Dear Customer,
Thank you very much for taking the time to write a review.
We are very sorry you had this issue, please accept our sincere apologies for any inconvenience caused.
Please do not hesitate to contact our customer service and we will be very happy to help you.
Kind regards,
Baker Ross

Rated 1 out of 5 stars

Items never arrived

Items never arrived. FedEx tracking still says pending.

January 14, 2022
Baker Ross USA logo

Reply from Baker Ross USA

Dear Customer,
Thank you very much for taking the time to write a review.
We are very sorry you had this issue, please accept our sincere apologies for any inconvenience caused.
Please do not hesitate to contact our customer service and we will be very happy to help you.
Kind regards,
Baker Ross

Rated 5 out of 5 stars

This is a fun kit

This is a fun kit. My 2 1/2 year old had a great time putting these together. It was a nice Holiday activity. Fast shipping too.

December 10, 2021
Rated 2 out of 5 stars

Order ahead of time! Shipping and customs can be a challenge.

This review only has two stars, but not because of staff helpfulness as they were quick to respond to my concerns. Our first order was lost in the mail before reaching the U.S.A. but was resent when customer service was notified and they investigated. The size of one of the the craft crosses, however, was incorrectly listed as 12 inches in the online catalogue when it was actually only 6 inches, being half the size we had expected. When the package finally arrived and we found the mistake it was not good to use for our intended purpose. Customer service agreed to a return but that point we had no time left to make that happen. It will have to be saved. for another occasion.
The Nativity Foam Stampers were as described and are very nice and also a very good quality for our little ones.

December 6, 2021
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Reply from Baker Ross USA

Dear Customer,
Thank you very much for taking the time to write a review.
We are very sorry you had this issue, please accept our sincere apologies for any inconvenience caused.
Please do not hesitate to contact our customer service and we will be very happy to help you.
Kind regards,
Baker Ross

Rated 1 out of 5 stars
Baker Ross USA logo

Reply from Baker Ross USA

Dear Customer,
Thank you very much for taking the time to write a review.
We are very sorry you had this issue, please accept our sincere apologies for any inconvenience caused.
Please do not hesitate to contact our customer service and we will be very happy to help you.
Kind regards,
Baker Ross

Rated 5 out of 5 stars

Pumpkin and Bat Craft Kits

My grandson , who is 3 1/2, absolutely lived both crafts. The pieces are easy for little hands to manage and all of the pieces are of excellent quality. I will definitely order again.

November 19, 2021
Rated 5 out of 5 stars

Awesome awesome awesome

Awesome awesome awesome
The swords I ordered where perfect for a minecraft theme birthday party the kids decorated them and they were really good quality I’m very happy with my order.

November 16, 2021
Rated 4 out of 5 stars

Product AWESOME

Product AWESOME! Kids (6 & 4) needed help with the crafts but it was really nice we didn't need glue or anything messy. I did need to hot glue some pieces that wouldn't stick but it was a nice easy project.

Shipping took a lot longer than expected. That's on me. Order earlier than you think just in case delay at customs. (Shipping to USA)

November 16, 2021
Rated 3 out of 5 stars

I was surprised when the package came…

I was surprised when the package came to discover they were a thin cardboard. I thought they would be heavier and more durable.

November 10, 2021
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Reply from Baker Ross USA

Hi,
Thank you for taking the time to leave a feedback.
We are sorry to hear that you have not been happy with the product on this occasion.
Please do not hesitate to contact our customer service and we will be very happy to help you.
Kind Regards,
The Baker Ross Team

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