Quick response & delivery. Exactly the right capri length I’ve been looking for (I’m 5’2). Also, I like how the leg opening is not tight. I sized up to 10 (normally comfortable in 8) for easy mobili... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is by far the best customer service I have received from any company in long time. After receiving the wrong item in a package labelled correctly (honest mistake), the Baleaf staff was incredibly... See more
Company replied
There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exerc... See more
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Everything about this company is super. I have long yoga pants, capris and their new long shorts. Ordering was easy shipping was quick and accurate. The material varies depending on what you or... See more
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Company details
Written by the company
Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Contact info
United States
- info@baleaf.com
- www.baleaf.com
4.3
Excellent
545 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful …
I had a wonderful and understanding experience with Baleaf. The staff is amazing. Their line of clothing is my favourite!
October 21, 2025
Unprompted review
Reply from Baleaf Sports
Thank you, Jane! We’re so happy to hear about your wonderful experience and that you love our clothing line. Your support means the world to us! 💚
Dressed up every day!
These pants fit well, wear well, look sharp, wash and dry easily, pack nicely! I love them. I am older and find they are comfortable and nice looking for most any occasion. I have two pair and will surely buy more.
October 22, 2024
Reply from Baleaf Sports
Thank you so much, GYL! We’re delighted to hear how much you love the pants and that they’ve become a versatile favorite for you. Your kind words truly make our day! 💚
Reply from Baleaf Sports
Thank you, Cindy! We’re so glad to hear you’re pleased with your purchase. Your satisfaction means a lot to us! 💚
Not Warm Enough, as described.
About 2 years ago I had ordered a similar pair from you in size S. I wanted as close to the same kind in an X-small. The ones I got do not have a warm enough lining. They fit well.
I want them to be warmer, similar to what I have.
I don't really care about pockets, nice touch.
Is there anything you can do about it? Exchange for a warmer pair in size X-small? Recommend with precise name, code number something that would work better? Or do I find another brand? I've been extensively using your brand.
October 19, 2024
Reply from Baleaf Sports
Thank you so much for your feedback, Shannon! 💚 We’re sorry to hear that your recent pair isn’t as warm as the one you previously purchased — we completely understand how important that cozy lining is.
To help us recommend the closest match or a warmer alternative in size X-small, could you please share the complete product name, your previous order number, or a link to the specific item you had before? Once we have that, we’ll check the best option and assist you right away.
You can send the details to us at info@baleaf.com
so we can follow up promptly. 💚
Best pants I ever bought!
I absolutely love the quality of my baleaf pants! The best pants for travel- doesn’t wrinkle, light weight, comfortable, easy to wash! The company has quality products!
October 21, 2024
Reply from Baleaf Sports
Thank you so much, L. Peiniger! We're thrilled to hear you love your Baleaf pants and find them perfect for travel. Your kind words about the quality mean a lot to us — we truly appreciate your support! 💚
Reply from Baleaf Sports
Hi Yvette, thank you for your lovely feedback! We’re so glad to hear you love the pants and find them super comfortable. 💚
Reply from Baleaf Sports
Hi Pamela, thank you so much for your kind words! We’re thrilled to hear that you found ordering easy and are happy with the quality of our products. 💚
Poor Return Process
This 1-star review stems from a frustrating return process. The products I tried were satisfactory, and the online ordering system worked well. However, compared to other companies offering seamless, free returns for clothing, this experience was disappointing. I ordered five shirts, but none fit properly. To return them, I had to fill out an online form and wait for approval, which felt unnecessary. Additionally, I was required to cover the return shipping costs, unlike many retailers that provide prepaid labels. After the company received the returned package, I waited 16 days without a refund and had to contact them again to prompt action. This left me questioning whether I would have received my refund at all without following up. Going forward, if I purchase Baleaf products, I’ll opt for Amazon, where returns are free, quick, and hassle-free.
September 15, 2025
Unprompted review
Reply from Baleaf Sports
Hi Virginia, thank you for sharing your feedback. We’re truly sorry for the frustration you experienced with your return — we completely understand how disappointing delays can feel, especially when you were expecting a quicker process.
After carefully reviewing your case, here’s what happened: when your return was approved, our instructions asked for the return tracking number once your package was sent back using your chosen carrier. Unfortunately, this step wasn’t completed right away, which meant we had no visibility that the package had been delivered. This caused the delay in processing your refund. Once we received your tracking information, we were able to confirm the return and issue your refund right away.
Our process is different from Amazon’s — since we don’t have the same resources, we either provide a prepaid label with a small fee or allow customers to use their own carrier. That said, we’re continuously working to simplify our returns system and reduce wait times so future experiences are smoother.
If you’re open to it, could you please send us an email at info@baleaf.com
so we can check what other assistance we could provide to you? We look forward to your response.
We sincerely apologize again for the trouble caused and truly appreciate you giving us a try. If you ever shop with us again, please don’t hesitate to reach out directly — we’ll make sure your experience goes much more smoothly.
Let me start by saying that I have…
Let me start by saying that I have become addicted to Baleaf clothes. I own shirts, jackets, lots of pants and just ordered 2 more this week. A pair of pants I ordered were out of stock and I need them for my trip to Scotland in a few weeks. Customer Service was very responsive and got another color shipped quickly. I highly recommend this company.
September 24, 2025
Unprompted review
Reply from Baleaf Sports
We love hearing this — what an awesome way to start your message! 💚 Knowing you’re “addicted” to Baleaf clothes absolutely makes our day. We’re so glad our team could help get you set for Scotland, and we can’t wait to keep you outfitted for every adventure ahead. Safe travels and thank you for being such a loyal Baleaf fan! ✨
Good communication when I had a…
Good communication when I had a question and I love the swimsuit
August 23, 2025
Unprompted review
Reply from Baleaf Sports
Thanks so much, Liz! 💙 We're so glad to hear you love the swimsuit and that our team could help answer your question quickly. Enjoy! 🌊✨
Best items and customer service!
This is by far the best customer service I have received from any company in long time. After receiving the wrong item in a package labelled correctly (honest mistake), the Baleaf staff was incredibly efficient, polite, and invested in making it right. The correct item was on its way before I knew it. Arjay and the other customer service reps are the best. This is on top of the quality items I always love!
September 17, 2025
Unprompted review
Reply from Baleaf Sports
Melissa, thank you so much for your kind words! We're thrilled to hear that Arjay and our team could make things right quickly. Your support means a lot, and we’re so glad you’re enjoying your Baleaf gear! 💚
The willingness of this company to stand behind their products.
Satisfying a customer who has shopped with this company many times in the past was a very positive thing! I appreciated their willingness to accommodate me in a timely fashion!
September 16, 2025
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words, Barbara! We’re thrilled to hear that you had a positive experience and that we could accommodate you promptly. Your continued support means a lot to us!
Reliable shorts reliable company
I have bought 2 pairs of shorts ever season for the last 3 years. They are well made and well priced. I've only had one issue and it was resolved immediately. Great company, great shorts.
September 1, 2025
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words, John! 🌟 We’re thrilled to hear you’ve enjoyed our shorts over the past 3 years. Your support means the world to us! 💚
Reply from Baleaf Sports
Thank you so much for your kind words, Kay! We’re thrilled to hear you’re happy with your order. 💚✨
I purchased theLaureate UPF50+ DWR Hiking Pants
I purchased these lightweight mountaineering pants to hike in warmer weather because they are quite light. These fit me really well and were long enough. I am 5'9" tall and weigh 122 lbs. They are water resistant and dry quickly. (I tried this by turning the hose on them outside.) I ordered a size small and they are roomy allowing me to wear leggings or shorts underneath. I also ordered an XS which fit great if you are wearing them on their own. I particularly like the zippered pockets and they fit an iPhone with room to spare. I have several other Baleaf items (shorts) that I love, as well, for hiking during the warmer months.
July 30, 2025
Unprompted review
Reply from Baleaf Sports
Thanks so much for sharing your detailed experience, hikeswiss! 🌿 We’re thrilled to hear the pants fit well and are working perfectly for your warmer-weather hikes. The zippered pockets and versatility really make a difference, and it’s great to know your other Baleaf items are serving you well too! Happy hiking! 🥾💚
How fast my problem was solved.
August 17, 2025
Unprompted review
Reply from Baleaf Sports
Thank you so much for the 5⭐️, we’re so glad to hear your problem was solved quickly! 💙 Your feedback means a lot to us. 🙌
Quick response & delivery
Quick response & delivery. Exactly the right capri length I’ve been looking for (I’m 5’2). Also, I like how the leg opening is not tight. I sized up to 10 (normally comfortable in 8) for easy mobility when playing pickleball. I wear compression knee-high socks that gets covered by the pants below the knee. I have yet to test its sweat-wicking feature.
Update: sweat-wicking indeed! Ordering more & sizing down to compare.
August 1, 2025
Unprompted review
Reply from Baleaf Sports
Thanks so much for sharing your experience, Leila! We're glad to hear the fit and length worked perfectly for you—sounds like a great match for your pickleball games! Let us know how the sweat-wicking holds up once you've put it to the test. 😊
Wonderful Return Experiencce
Took a bit longer than expected to get assistance with my return, but ultimately the resolution was wonderful and the communication excellent. Love these Baleaf products and will continue to purchase.
July 30, 2025
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words and patience! We're really glad to hear everything worked out in the end and that you’re enjoying your Baleaf products. We truly appreciate your continued support! 💚
Customer service
Customer service support team resolved my issue with a return in a timely fashion
August 3, 2025
Unprompted review
Reply from Baleaf Sports
Hi Deb! Thanks so much for your feedback, and we’re really sorry for the trouble you’ve experienced. The return process should’ve been smoother, and we completely understand your frustration.
Due to a system issue, prepaid labels were temporarily unavailable, which is why we reached out with an alternative return method so we could still assist promptly.
If you’re still needing help, please send your order number to info@baleaf.com—we’ll review your case and let you know what steps we can take to sort it out right away. While the current method involves using any carrier of your choice at your own expense, we’re here to guide you through the process and make it as straightforward as possible.
Aaron was professional and friendly and…
Aaron was professional and friendly and prompt in answering my request!
August 1, 2025
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words, Jill! We're thrilled to hear that your experience was smooth and that your request was handled promptly. Let us know if there's anything else we can do for you!
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