Baleaf Sports Reviews 546

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, finding them comfortable and well-fitting. Many appreciate the excellent customer service, highlighting the staff's efficiency, politeness, and willingness to resolve issues quickly. People are particularly satisfied with the product's features, such as sweat-wicking capabilities, appropriate lengths, and convenient pockets. However, some customers were dissatisfied with the ordering and return processes. Specific issues mentioned include receiving incorrect items, missing items from orders, and difficulties with sizing, leading to unexpected return fees. Some reviewers also found the return process to be a "nightmare," citing delays in approval and a lack of flexibility regarding exchanges.

What people talk about most

Product

Customers had positive experiences with product quality and variety. Many reviewers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality, durability, and... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the ease of online ordering,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Return policy

Clients share ambiguous opinions on the return policy. Many reviewers express frustration with the return... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick response & delivery. Exactly the right capri length I’ve been looking for (I’m 5’2). Also, I like how the leg opening is not tight. I sized up to 10 (normally comfortable in 8) for easy mobili... See more

Company replied

Rated 5 out of 5 stars

This is by far the best customer service I have received from any company in long time. After receiving the wrong item in a package labelled correctly (honest mistake), the Baleaf staff was incredibly... See more

Company replied

Rated 5 out of 5 stars

There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exerc... See more

Company replied

Rated 5 out of 5 stars

Everything about this company is super. I have long yoga pants, capris and their new long shorts. Ordering was easy shipping was quick and accurate. The material varies depending on what you or... See more

Company replied


Company details

  1. Activewear Store

Written by the company

Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

546 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

High quality products and awesome customer service

I love to exercise and am always happy to find new places to buy exercise wear. I ordered 3 pairs of capris from Baleaf.

I love the quality. It is comparable to places like LLBean, but at a much lower price.

There was a problem with the sizing, but Baleaf made it right. It was very easy to contact their customer service and they responded promptly. They even called me to discuss the issue. The person who called me resolved the issue right away.

June 12, 2025
Unprompted review
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Reply from Baleaf Sports

Hi Nancy, thank you so much for sharing your experience! We’re thrilled to hear you love the quality of our capris and that our customer service team was able to quickly make things right. Your satisfaction means everything to us, and we’re here anytime you need us. Happy exercising! 💪😊

Rated 5 out of 5 stars

Excellent service

Excellent, friendly customer service. Responded quickly and provided the information I needed.

June 16, 2025
Unprompted review
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Reply from Baleaf Sports

Thank you so much for the kind words! 😊 We're always happy to help — don't hesitate to reach out if you need anything else. 💚

Rated 1 out of 5 stars

Order Cancelled, Refund Refused

I was told my item was on backorder, before they eventually canceled my order. It happens, so no problem there. The problem was, they would not refund my money or even allow me to use the money on another product. Most emails went unanswered. I finally received a response promising me a refund. It didn't happen. I emailed again, and they assured me they had refunded my PayPal. They hadn't, but by then I had sufficient proof for PayPal that I had been scammed, and PayPal returned my money yesterday. It took over five months to resolve the issue.

June 15, 2025
Unprompted review
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Reply from Baleaf Sports

Hi Emily, we’re truly sorry for the frustration and inconvenience you’ve experienced — this is absolutely not the kind of experience we want any of our customers to have. We completely understand how upsetting this has been, especially with the delay and lack of clear communication.

We’ve followed up again with our finance team and learned that there was a delay in processing your refund, which was originally scheduled for June 6, 2025. They’re actively working to resolve the issue, and we can now confirm that your refund is set to be processed this coming Friday, June 20, 2025.

We sincerely apologize for the delay and the trouble you’ve had to go through. Thank you for your patience, and again, we’re very sorry for how this was handled. If you have any further concerns, please don’t hesitate to reach out — we’re here to help.

Rated 5 out of 5 stars

Fast shipping

Fast shipping, quality product. True to size. Great variety of products.
Good return policy.
Nice colors offered.

February 4, 2025
Unprompted review
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Reply from Baleaf Sports

Thanks so much, Teri! We're thrilled to hear you enjoyed the fast shipping and found the fit just right. Your kind words mean a lot to us! 💚

Rated 1 out of 5 stars

Order from Amazon and save. Sizes not reliable.

I ordered one pair of long pants and 2 capris all in M. Same pant, different lengths. The long pant fits perfect the capris were too tight, 2" smaller in width than the pants. Baleaf does not exchange. you have to request a return! After a return email I was told to send back at my expense, $18. plus $10. restocking charge. The return address they sent me was to Amazon! If I had ordered from Amazon in the first place they would have been $5. cheaper and no cost for a return. Grrrrrrrr!

June 1, 2025
Unprompted review
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Reply from Baleaf Sports

Hi Eileen,

Thank you for your message—we’re sorry to hear about the trouble, and we definitely want to help make things right.

We did send you a follow-up email earlier regarding your return. When you have a moment, please check your inbox, as well as your spam or promotions folder, just in case it landed there by mistake.

Once you’ve had a chance to locate it, feel free to reply or forward us a photo or screenshot of your return receipt or any shipping confirmation. This will help us check what steps we can take to assist you further.

Rated 5 out of 5 stars

Love ❤️ my new capris from Balleaf…

Love ❤️ my new capris from Balleaf definitely ordering more ty for making it in curvy sizes a big plus in finding good comfy clothes.

JH

June 2, 2025
Unprompted review
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Reply from Baleaf Sports

So happy to hear you’re loving the capris, Joelda! 🙌 We’re thrilled to offer comfy options in curvy sizes — thanks for the love and support! 💕

Rated 5 out of 5 stars

Returned my call quickly

Returned my call quickly. RJ was able to change the order for me. I had ordered the wrong item.

June 3, 2025
Unprompted review
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Reply from Baleaf Sports

Thanks so much for your kind words, Nancy! We're glad RJ was able to help get your order sorted out quickly.

Rated 5 out of 5 stars

Excellent customer service from Aaron

Aaron in customer service was excellent! I was having trouble using a discount code on my order, and he followed my ordering process to make sure the code was applied. I am very thankful for his diligence and professionalism! Thank You, Aaron!

May 29, 2025
Unprompted review
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Reply from Baleaf Sports

Hi June! Thank you so much for your kind words! We're absolutely thrilled to hear that you had a positive experience and that our team member was able to assist you with applying your discount code.

Your appreciation truly means a lot to us! If there's anything else we can help with, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great customer service

Customer service was quick and helpful when I forgot to add a discount code I had.

May 24, 2025
Unprompted review
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Reply from Baleaf Sports

Thank you so much for your kind words! We’re thrilled to hear that our customer service was quick and helpful. We are always at your service whenever you need us!

Rated 5 out of 5 stars

Great products!

The fit, fabric and construction of this item were of superior quality. Love the way it looks on and feels when golfing. Thanks!

May 2, 2025
Unprompted review
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Reply from Baleaf Sports

Thank you for letting your voice be heard, Mag! We’re so happy you love the fit and feel, especially when golfing. We really appreciate your support!

Rated 5 out of 5 stars

I love Baleaf Sports for their awesome shorts.

I love Baleaf Sports for their outstanding shorts. As a plus size girl, it is hard to find comfortable workout shorts. Hugh array of colors to chose from. I need pockets and they have them. Wash well. Fast delivery. Definitely will purchase more.

May 15, 2025
Unprompted review
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Reply from Baleaf Sports

Hi Suzanne! Thank you so much for your wonderful feedback! We're thrilled to hear you love our shorts and that they fit your needs perfectly — pockets, colors, comfort, and fast delivery all included. It means a lot to us to be your go-to for workout gear, especially knowing how important those details are. We can’t wait to have you shop with us again soon!

Rated 5 out of 5 stars

I purchased 4 pairs of shorts

I purchased 4 pairs of shorts. Two bicycle shorts and two Bermuda shorts for a larger size woman no drawstrings tons of pockets only two colors a pair of bicycle shorts and a pair of Bermuda shorts and one color a pair of bicycle shorts and a pair of Bermuda shorts and another color. I can wear two pair of shorts layered and have several pockets. I can keep my cell phone and wallet and my inner pair of shorts and have a T-shirt or sweatshirt, depending on the weather and go out and about and not
Binding like in some spots where like spanks. I’m very comfortable and fashionable. As a woman over 50 sometimes I have to have images taken and I do not have to undressed because there’s nothing metal or there are no strings in my clothing. At least I’m in my shorts. I can still wear any undergarments under all of that.
I am looking forward to getting some longer garments to go all the way down to my ankle and being able to go to the gym or go shopping and look cute. I was never concerned about looking cute before, but I can wear those later in the season in lieu of jeans They have many colors so I can begin to look cute as a woman over 50. I highly recommend these products. I ordered direct from Bayleaf.
The driver when I looked at my cameras was not the Postal Service but employers of the other services that happened to provide service in my neighborhood and that’s fine. People have to work, but I highly recommend Bailey products. I look forward to purchasing from them again it’s high-quality especially if you’re a big person they’re plenty of people who sell too smaller people who are active.

April 30, 2025
Unprompted review
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Reply from Baleaf Sports

Hi Nedra! Thank you so much for sharing your detailed and heartfelt feedback! We're absolutely delighted to hear how comfortable and functional our shorts are for you, especially with all those pockets and the no-drawstring design — that’s exactly what we aim for. It’s wonderful that you’re feeling confident and stylish at any age, and we love that you’re looking forward to trying our longer styles for even more versatility.

We truly appreciate your high recommendation and your thoughtful insights about the delivery, too. It means a lot to know that Baleaf is your go-to for quality activewear that fits just right.

Looking forward to helping you find more pieces you love in the future!

Rated 5 out of 5 stars

Easy to order

Easy to order, came in timely matter, exactly what I expected. Great for travel.

May 23, 2025
Unprompted review
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Reply from Baleaf Sports

Hi Queenie! Thanks so much for your kind words! We're thrilled to hear that your order was easy and arrived right on time. Glad it’s working out perfectly for your travels!

We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Hurrah!!…

I had been watching the Baleaf site for a couple of years for the same shorts I had purchased and loved. I never saw them again. I tried a couple of other shorts from Baleaf and other vendors but I didn’t like them as much. I finally put in a question about those shorts. I was told they were no longer stocked. I was sad. Within 24 hours I had a message that they weee available on Amazon. I was thrilled. I ordered another 2 pair.

May 21, 2025
Unprompted review
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Reply from Baleaf Sports

Hi Marge,

We're so glad you found your favorite Baleaf shorts again — it’s awesome to hear how much you love them! Sometimes those special favorites are hard to replace, so it’s great they popped back up on Amazon for you. Thanks for sticking with us and for sharing your story!

If you ever need anything else or have questions, just let me know. Enjoy your new shorts! 😊

Rated 1 out of 5 stars

Bad return service.

You better hope your items fit because return service is terrible. I’ve been working for three days on returning my items. I emailed and found a number to call. I was told they would email me a label. Instead I got an email saying my return was under review and I should hear from them in 1-3 days.

May 8, 2025
Unprompted review
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Reply from Baleaf Sports

We're truly sorry for the inconvenience. We recently discovered a technical issue with our email platform that caused several customer messages to go unanswered. If you're still needing help with your return, please email us directly at info@baleaf.com — we’re here and ready to assist you promptly. Thank you for your patience and for giving us the opportunity to make this right.

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!

DO NOT ORDER FROM THIS COMPANY!!
They have essentially refused to respond to my emails regarding multiple items missing from my order when delivered. I had ordered 3 pairs of Laureate shorts & had received 2 only. After messaging Baleaf multiple times for a replacement or a refund, there's been no response. When working your way through the many fake reviews and/or doing some internet research, you will see that this company will not respond to MANY customers request for either help with an order or with returns. So essentially, if your order is incorrect, or does not fit properly, or not to your liking, seems like Baleaf just keeps your money...Buyer beware & stay far away from this company! Also, quality of the clothing is not that great at all. Can find elsewhere at same price point or for less.

April 25, 2025
Unprompted review
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Reply from Baleaf Sports

Hi Paula, we're truly sorry for the frustration and the delay in communication. We want to assure you that your refund has already been processed, and we're glad we could finally resolve that part. We also want to sincerely apologize — we recently experienced a technical issue with our email system that prevented some messages (including yours) from going through properly. That’s on us, and we're working hard to make sure it doesn't happen again. We appreciate your feedback and hope we can earn back your trust in the future.

Rated 5 out of 5 stars

Best shorts ever!

These are the most comfortable shorts ever! They don’t roll down at the waist or bind up. I have several pairs that I wear. They hold their shape and wash up nicely. Definitely worth the price!

April 27, 2025
Unprompted review
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Reply from Baleaf Sports

Thanks so much, Maria! 🌟 We're thrilled to hear how much you love the shorts — especially that they stay put and hold their shape after washing. That's exactly what we aim for! Appreciate your support 💚

Rated 5 out of 5 stars

Impossible to Return Item/UPDATE

I need to return an item because size doesn't fit. The return process on line does not recognize the order number, and the chat feature was not helpful. There is no phone number to call.
UPDATE: A very nice person from Bayleaf called me and straightened everything out - sent me what I need to return the item. Wonderful service!

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Remarkable Baleaf Sports Bike shorts and Sports leggings

Based on reviews, I purchased Baleaf shorts and leggings on Amazon. When they arrived I loved the pockets, fit, texture, weight and especially the way they looked after being washed and dried! I ended up buying them for family members, and more for myself. I have been wearing them now for 8 months and continue to love them more than my LULULemon ones! I like that they don’t roll down. They fit above my waist and feel nice and snug around my belly. The price is SO much cheaper than other sportswear and highly recommended. I now go directly to the Baleaf website to buy them.

April 10, 2025
Unprompted review
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Reply from Baleaf Sports

Wow – what a fantastic review! 🎉 We’re thrilled to hear how much you’re loving your Baleaf shorts and leggings! From the fit and feel to the way they hold up after a wash – it’s music to our ears. 🎶

It’s especially awesome to hear that they’ve become your go-to over Lululemon (that’s some serious love 💪) and that you’ve even shared the Baleaf goodness with your family. We can’t thank you enough for spreading the word and coming directly to our website – we’re so happy to have you in the Baleaf fam! 💚

Thanks again for the amazing feedback – you made our day!

Rated 4 out of 5 stars

Good customer service

The customer service called me back within 29 min of my message and resolved my problem efficiently.
I would have given 5 stars but the chat bot told me something incorrect about a coupon code just before that.

April 7, 2025
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for taking the time to share your experience with us! 🌟 We're really glad to hear that our customer service team got back to you so quickly and was able to resolve your issue efficiently—that's what we strive for! 🙌

We’re sorry for the confusion caused by the chatbot and appreciate you pointing that out. Your feedback helps us improve, and we’re already looking into making sure that doesn’t happen again.

Thanks again for your honesty and for giving us the chance to make things right. We hope to earn that 5th star next time! ⭐

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