Baleaf Sports Reviews 546

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, finding them comfortable and well-fitting. Many appreciate the excellent customer service, highlighting the staff's efficiency, politeness, and willingness to resolve issues quickly. People are particularly satisfied with the product's features, such as sweat-wicking capabilities, appropriate lengths, and convenient pockets. However, some customers were dissatisfied with the ordering and return processes. Specific issues mentioned include receiving incorrect items, missing items from orders, and difficulties with sizing, leading to unexpected return fees. Some reviewers also found the return process to be a "nightmare," citing delays in approval and a lack of flexibility regarding exchanges.

What people talk about most

Product

Customers had positive experiences with product quality and variety. Many reviewers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality, durability, and... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the ease of online ordering,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Return policy

Clients share ambiguous opinions on the return policy. Many reviewers express frustration with the return... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick response & delivery. Exactly the right capri length I’ve been looking for (I’m 5’2). Also, I like how the leg opening is not tight. I sized up to 10 (normally comfortable in 8) for easy mobili... See more

Company replied

Rated 5 out of 5 stars

This is by far the best customer service I have received from any company in long time. After receiving the wrong item in a package labelled correctly (honest mistake), the Baleaf staff was incredibly... See more

Company replied

Rated 5 out of 5 stars

There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exerc... See more

Company replied

Rated 5 out of 5 stars

Everything about this company is super. I have long yoga pants, capris and their new long shorts. Ordering was easy shipping was quick and accurate. The material varies depending on what you or... See more

Company replied


Company details

  1. Activewear Store

Written by the company

Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

546 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’m a fan of Baleaf products…

I’ve been wearing Baleaf lined leggings for about a year now. They are comfortable and warm and have great pockets on the thighs which I find very handy for my phone and lip balm amongst other things. My latest purchase was a pair of lined waterproof pants in a great shade of purple. I’m a rural mail carrier and while I drive my route, I need something waterproof on my lower half to stay warm and dry on rainy and snowy days. These new pants were perfect for an all day heavy rain that we just had. I have already ordered a pair in another color because I’m sold on how well they work.

December 11, 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for sharing your experience! We’re thrilled to hear that you’ve been enjoying your Baleaf lined leggings and that the new lined waterproof pants in purple are perfect for your rural mail carrier route. It’s great to know that they’ve kept you warm and dry in tough weather conditions!

Rated 5 out of 5 stars

Good communication on delivery status!

Good communication on delivery status!

First time buyer of Baleaf. I appreciated the prompt responses to my questions.
The items were packaged nicely. The fit is excellent except for one item. So I will continue my weight loss regimen and wear it next year. :-)

December 3, 2024
Unprompted review
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Reply from Baleaf Sports

We admire your positive outlook regarding the one item and wish you continued success with your weight loss journey!

Rated 5 out of 5 stars

Made me feel appreciated and valued as…

Made me feel appreciated and valued as a customer with above and beyond the company really does take care of the customers. They corrected the issue and they’re very accommodating. The woman I spoke with was very nice.

December 5, 2024
Unprompted review
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Reply from Baleaf Sports

It’s wonderful to hear that we were able to resolve the issue to your satisfaction and that our team went above and beyond for you. We’re especially pleased to know that the representative you spoke with was helpful and accommodating—your happiness is our priority.

Rated 5 out of 5 stars

EXCELLENT PRODUCTS AND SERVICES!

RJ assisted me with a return and did an excellent job with customer service! I am a DEDICATED Baleaf customer and it is nice to see such customer service
Thank you
DC

December 5, 2024
Unprompted review
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Reply from Baleaf Sports

We are thrilled to have you as a dedicated Baleaf customer, and your continued support motivates us to keep providing the best service possible

Rated 5 out of 5 stars

Easily exchanged sizes

Easily exchanged sizes. Can’t wait to receive my order, there are a couple more colors I would like to ordrer.
Than

December 4, 2024
Unprompted review
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Reply from Baleaf Sports

It’s wonderful to know you’re already thinking about adding more colors to your collection—we truly appreciate your enthusiasm for our products!

Rated 5 out of 5 stars

Baleaf's thermal leggings

Baleaf's thermal leggings are the warmest and best I have every worn. The price is excellent!!

November 30, 2024
Unprompted review
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Reply from Baleaf Sports

Thank you so much for your kind words! 😊 We're thrilled to hear that you love BALEAF's thermal leggings and find them both warm and affordable. 🥰 Your support means a lot to us, and we're glad they're keeping you cozy. Stay warm and comfortable all season long! ❄️💖

Rated 5 out of 5 stars

Loved the style and fit of the Laureate…

Loved the style and fit of the Laureate UPF50+ DWR Pocketed Capris I received today. Looking forward to wearing them on a long walk. Just a pity they didn't have the other pair I ordered.

November 27, 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you for your feedback! 😊 We're thrilled to hear that you love the style and fit of the Laureate UPF50+ DWR Pocketed Capris and that they’ll be perfect for your long walks! 🏞️🚶‍♀️

Rated 5 out of 5 stars

Great customer service

I was able to reach out via email and phone, was not bumped around by automated response, got a real person!

Aaron was helpful, knoew exactly what to do, and took care of things quickly :-)

November 14, 2024
Unprompted review
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Reply from Baleaf Sports

We strive to make every interaction as seamless as possible, and it’s rewarding to know our team delivered.

Rated 5 out of 5 stars

Great customer service!

After being sent the wrong size (packaging said Med but inside was a Small), I got help very quickly and problem was fixed better than I anticipated. Pants are very comfy and I placed another order in.

November 22, 2024
Unprompted review
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Reply from Baleaf Sports

It’s great to know you’re enjoying the comfort of the pants, and we appreciate your continued trust in us with your new order

Rated 5 out of 5 stars

I absolutely love Baleaf

I absolutely love Baleaf.
I have purchased many products and get so many compliments and the comfort is what I love.
Their products are the best. Customer service is effortless.

November 19, 2024
Unprompted review
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Reply from Baleaf Sports

Thank you so much for your wonderful feedback! We’re thrilled to hear how much you love Baleaf products and that you’ve been receiving compliments on them. Your kind words about the comfort, quality, and our customer service truly mean the world to us.

Rated 5 out of 5 stars

I am a bigger guy who sweats even when…

I am a bigger guy who sweats even when it is below 20. I was worried a bit about going to the Peruvian Amazon last summer. It is their winter but still high temps and high Humidity. Saw your long sleeve sweat whisking shirts at a great price and thought why not? Glad I did they were perfect. Did I still sweat? Oh yeah, but it wasn't all stuck in my shirt. Actually I didn't have to wring out the sweat in my shirt at any time during the day. Still using them during this summer in Nebraska to mow the lawn, workout and coach football. Thanks for making this product.

July 28, 2024
Unprompted review
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Reply from Baleaf Sports

It’s great to know that the shirts kept you comfortable, even in high heat and humidity. Your feedback really motivates us to keep creating quality products that meet the needs of our customers.

Rated 5 out of 5 stars

Aaron the Problem Solver

Aaron is stellar. He is efficient and personable and listens and clarifies. No company is perfect. Mistakes happen. Baleaf has stood behind their product and Aaron is a huge asset to this great company. Well done!

October 27, 2024
Unprompted review
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Reply from Baleaf Sports

We truly appreciate your recognition of our team and our products. Your support means a lot to us!

Rated 5 out of 5 stars

I love the Laureate High-Rise Bermuda…

I love the Laureate High-Rise Bermuda Shorts! They are soft and comfy, durable, and casually stylish. I've been wearing them daily. Time to buy some more!

October 1, 2024
Unprompted review
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Reply from Baleaf Sports

Thank you so much for your fantastic feedback on the Laureate High-Rise Bermuda Shorts! We're thrilled to hear that you find them soft, comfy, and stylish enough for daily wear.

Rated 5 out of 5 stars

I love baleaf

I love baleaf…fabric is quality. I live in all Baleaf

October 24, 2024
Unprompted review
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Reply from Baleaf Sports

It’s fantastic to know that you enjoy wearing our products so much!

Rated 1 out of 5 stars

BEWARE of online reviews of this company

UPDATE early December 2024: After posting my earlier update, Baleaf contacted me (but only after I updated this review on TrustPilot!) and said my refund would be coming. I now have my refund, but once again, the company rep asked me to take down my original review. Very concerning! This company actively manages online reviews - I give them marks for finally resolving my issue, but their insistence on me removing my review is a big red flag.

UPDATE late October 2024: Once I spoke to the rep from Baleaf, they offered a compromise - I could keep them for a reduction in price, but they didn't fit so that was not an option. I elected to send them back for a refund. I still don't have my refund despite provding them with a package tracking number. And in the conversation with the rep, she asked me to take my TrustPilot review down, which seems pretty sketchy to me - note that they are very agressively managing their online review presence, SO BEWARE! What you see online is carefully managed! Do your homework before ordering from this company!!!

I ordered two items and it took over 2 weeks to arrive. I contacted the company via email and never heard back. The tracking app is only for mobile devices and it's confusing to use. Unfortunately the fit is not great for me (they fit on the small side), so I need to return them and haven't yet heard back...and I need to ship them back ASAP as I'm leaving on vacation in a week! EDIT - after posting this review I was contacted multiple times by Baleaf representatives and offered a couple of alternatives. In the end, I arranged to send the items back. For Canadian customers, it isn't possible to arrange for an exchange so do your homework around sizing before purchasing!

October 18, 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Please check your email, as we have reached out to you to help resolve your concerns about the fit of your items. If you haven't received our email, please let us know, and we'll ensure you have all the information you need to proceed with your return.

Rated 5 out of 5 stars

Excellent Customer Service

I had an issue with my recent order, and Aaron was extremely responsive and helpful throughout the process. Although my preferred item was out of stock, Aaron quickly processed a refund and ensured everything was handled smoothly. I truly appreciate the professional and thoughtful service!

October 19, 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Your appreciation means a lot to us, and we’re committed to ensuring that every interaction is as professional and thoughtful as possible.

Rated 5 out of 5 stars

Great pants

I love the products I have ordered from Baleaf. The capris, and ankle pants are a great addition to my closet.

October 11, 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for your kind words! We're thrilled to hear that you love the products you've ordered from Baleaf, especially the capris and ankle pants. It’s wonderful to know they’ve made a great addition to your closet!

Rated 5 out of 5 stars

I purchased the Capri shorts and was…

I purchased the Capri shorts and was amazed at how I could move all around and no tightening anywhere. My husband thinks my butt looks good in these capris so I ordered two more pairs. I’m not active in sports but these are better than any shorts I’ve ever owned

September 26, 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for your wonderful feedback! We're thrilled to hear that you love the Capri shorts and that they're offering you such comfort and freedom of movement. It's always a bonus when they get a thumbs-up from your husband, too! 😊

We're so glad you've found them better than any other shorts you've owned, and we're sure you'll love the new pairs just as much.

Rated 5 out of 5 stars

Great customer service!

I ordered two pair of pants for an upcoming only to realize they were out of stock. Aaron refunded my purchase right away and was very kind. I will definitely reorder them when I get back and they are in stock! Great customer service!!

October 7, 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

We strive to provide great customer service, and it’s rewarding to know that you had a positive experience.

We look forward to serving you again when the pants are back in stock. Safe travels, and feel free to reach out if you need anything else!

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