Baleaf Sports Reviews 546

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, finding them comfortable and well-fitting. Many appreciate the excellent customer service, highlighting the staff's efficiency, politeness, and willingness to resolve issues quickly. People are particularly satisfied with the product's features, such as sweat-wicking capabilities, appropriate lengths, and convenient pockets. However, some customers were dissatisfied with the ordering and return processes. Specific issues mentioned include receiving incorrect items, missing items from orders, and difficulties with sizing, leading to unexpected return fees. Some reviewers also found the return process to be a "nightmare," citing delays in approval and a lack of flexibility regarding exchanges.

What people talk about most

Product

Customers had positive experiences with product quality and variety. Many reviewers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality, durability, and... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the ease of online ordering,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Return policy

Clients share ambiguous opinions on the return policy. Many reviewers express frustration with the return... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick response & delivery. Exactly the right capri length I’ve been looking for (I’m 5’2). Also, I like how the leg opening is not tight. I sized up to 10 (normally comfortable in 8) for easy mobili... See more

Company replied

Rated 5 out of 5 stars

This is by far the best customer service I have received from any company in long time. After receiving the wrong item in a package labelled correctly (honest mistake), the Baleaf staff was incredibly... See more

Company replied

Rated 5 out of 5 stars

There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exerc... See more

Company replied

Rated 5 out of 5 stars

Everything about this company is super. I have long yoga pants, capris and their new long shorts. Ordering was easy shipping was quick and accurate. The material varies depending on what you or... See more

Company replied


Company details

  1. Activewear Store

Written by the company

Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

546 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

great product

great product! I have bought many items from Baleaf for a few years. Never disappoints. Recently bought thermal leggings-so soft and double pockets on each side. A fan for leaf! By the way, I am 69-great for all ages!

October 1, 2024
Unprompted review
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Reply from Baleaf Sports

It’s great to know that you appreciate the softness and the double pockets—those features are definitely a hit!

We believe our products are perfect for all ages, and we’re glad you’re finding them to be a great fit for you.

Rated 5 out of 5 stars

Best customer service

My purchase came while I was out of the country so I missed the return date but needed a different size the package sadly was sitting mocking me, lol. When baleaf asked about my satisfaction I told them my plight. Well, Arjay and Joan in customer service worked some magic(without me asking) to get my exchange.. Customer service of a company always brings me back! Thank you

August 12, 2024
Unprompted review
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Reply from Baleaf Sports

We truly believe that excellent customer service makes all the difference, and we’re thrilled to have you as part of the Baleaf family. If you ever need assistance again, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Great product

Great product! Well made sun protection shirts! I bought a pair of tights and workout bra and I LOVE them! Great for yoga (or other) workout!

September 6, 2024
Unprompted review
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Reply from Baleaf Sports

We take pride in creating well-made products, and your satisfaction means a lot to us.

Rated 5 out of 5 stars

Great Fit

I love the quality of Baleaf products. The Laureate UPF 50 shorts are my favorite. I am 66 and they are a perfect longer length, stretch in waist and so lightweight. I live in Florida and they dry so fast if they get wet. The pockets are perfect for hiking with my dog and carrying extra items like my phone or bags.

September 28, 2024
Unprompted review
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Reply from Baleaf Sports

Thank you for sharing such wonderful feedback! It’s great to hear that you’re enjoying the Baleaf Laureate UPF 50 shorts, especially in Florida’s climate. It sounds like they’re a perfect match for your active lifestyle, with the comfortable fit, quick-drying fabric, and practical pockets for hiking with your dog.

Rated 5 out of 5 stars

Impressed with the response

A very quick and friendly response to my questions about stock.

September 22, 2024
Unprompted review
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Reply from Baleaf Sports

Baleaf team was glad to hear you received a quick and friendly response regarding stock availability! If you have any more questions or need further assistance, don’t hesitate to reach out. We're always happy to help!

Rated 5 out of 5 stars

Must buy!

I absolutely love my new bike shorts! They are flattering and comfortable without giving the diaper butt look that many biking shorts give. On a 20 mile ride I was very comfortable. The elastic band around the thighs is soft and more like small grippy dots, so it doesn’t dig into you while you ride. So happy to have a cute and practical pair of biking shorts! A must buy!

September 18, 2024
Unprompted review
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Reply from Baleaf Sports

Your satisfaction is our top priority, and we are delighted to have provided you with a product that you find both cute and practical. We truly appreciate your kind words and your recommendation

Rated 5 out of 5 stars

Great products

Great products. Fast service. Comfortable clothing.

September 24, 2024
Unprompted review
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Reply from Baleaf Sports

Your comfort and satisfaction are our top priorities, and it’s wonderful to know that we’ve met your expectations.

Rated 5 out of 5 stars

Outstanding Customer Service

I have purchased several products from Baleaf Sports in the last few months. The fit and fabric is perfect. Their shipping is very timely and I really appreciate the quality packaging of their Capris and Long Pants. I had a slight issue with the pocket sewing on one pair of Capris and brought it to their attention. They requested a picture and promptly offered their apologies and are sending me a replacement at no charge. Definitely will recommend this company and product to my family and friends.

September 13, 2024
Unprompted review
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Reply from Baleaf Sports

Thank you so much for your kind words and for being a valued customer. We’re thrilled to hear that the fit, fabric, and shipping of your Baleaf purchases have been up to your expectations. Your satisfaction is our top priority, and we’re glad we could promptly resolve the issue with your Capris.

Rated 5 out of 5 stars

I love these pants

I love these pants, they are warm! It was cold out one day and I wore them, my bottom was warm but I had a thinner top and was cold on top. I love these so much I ordered 2 more!

September 6, 2024
Unprompted review
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Reply from Baleaf Sports

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the pants and that they kept you warm on a cold day. It’s great to know that they worked so well for you that you decided to order two more pairs!

Rated 1 out of 5 stars

Inconsistent sizing

Over a month ago I ordered two of the same pairs of bike shorts that were size medium from the company. Unfortunately one pair was bigger than the other. I notified the company immediately, but they just kept emailing me back the same questions: what is the problem and could we have photos. It seems that my emails go to different people all the time and no one takes responsibility.

August 21, 2024
Unprompted review
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Reply from Baleaf Sports

We sincerely apologize for the frustration and inconvenience caused by the ongoing issue with your order. I understand how disappointing this has been, and I appreciate your patience.

To resolve this matter as quickly as possible, please send us an email directly at info@baleaf.com with the details of your concern. We will ensure your case is handled promptly, and we will work toward a solution for you.

Rated 5 out of 5 stars

These pants are really comfy

These pants are really comfy! I bought them for our trip to Yellowstone since I knew we'd be doing a lot of hiking. They were lightweight and just enough stretch.

August 26, 2024
Unprompted review
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Reply from Baleaf Sports

Thank you so much for your feedback! We’re thrilled to hear that you find the pants comfy and that they were a great choice for your Yellowstone trip.

Rated 5 out of 5 stars

Exceptional products

All of my purchases have been exceptional. Comfortable. Easy to care for great fit Zand great return policy

September 4, 2024
Unprompted review
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Reply from Baleaf Sports

Thank you so much for your wonderful feedback! We're delighted to hear that you've had exceptional experiences with your purchases, finding them comfortable and easy to care for. It’s also great to know that our return policy has met your expectations.

Rated 5 out of 5 stars

I have ordered numerous pairs of their…

I have ordered numerous pairs of their Capris in different colors and the pants in numerous colors. I am 5'tall and 114 pounds and it is hard to find inseams on pants and Capris that fit. These fit perfect. They are comfortable and look good. The material is soft and washes and drys well.

September 3, 2024
Unprompted review
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Reply from Baleaf Sports

It’s great to hear that you’ve found the perfect fit and comfort with the Baleaf items! If you ever need any assistance or have questions about new styles or colors, feel free to reach out.

Rated 5 out of 5 stars

Wrong order fixed!

I was sent the wrong colored pair of capris from Baleaf but received a prompt and courteous response from Aaron. The issue was resolved very quickly and i am very happy with this resolution!

September 1, 2024
Unprompted review
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Reply from Baleaf Sports

Hooray! We appreciate your feedback! We'll make sure to pass along your feedback about Aaron’s excellent service to the team.

Rated 4 out of 5 stars

They were running a half off sale which…

They were running a half off sale which I took advantage and got several ten dollar shorts and shirts. Love their stuff when you can buy 5 items for the price of another.

August 24, 2024
Unprompted review
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Reply from Baleaf Sports

Sounds like a great deal! I’m glad you’re enjoying the Baleaf products.

Rated 5 out of 5 stars

Great Customer Support

The customer support agent, Arjay, went above and beyond to resolve my issues with a return and was very courteous in the process.

August 28, 2024
Unprompted review
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Reply from Baleaf Sports

Thank you so much for your kind words and for taking the time to share your experience! I'm thrilled to hear that Arjay was able to assist you effectively and provide excellent service with your return.

Rated 5 out of 5 stars

Great, comfortable, wear everywhere pants

After losing weight, I bought a smaller size of these pants that I have enjoyed for years. For hiking, walking, everyday wear, they are lightweight, cool. comfortable and loaded with pockets. Baleaf makes the excellent clothing.

August 25, 2024
Unprompted review
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Reply from Baleaf Sports

Thank you for sharing your feedback! I'm glad to hear that you’re enjoying the Baleaf pants and that they continue to meet your needs for hiking, walking, and everyday wear. If you ever need more recommendations or have any other questions, feel free to ask!

Rated 2 out of 5 stars

Maybe nice shorts but tqke FOREVER TO…

Maybe nice shorts but takes FOREVER TO BE DELIVERED. Three weeks really? Unheard of....

August 24, 2024
Unprompted review
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Reply from Baleaf Sports

I apologize for the inconvenience caused by the delivery delay. We understand how frustrating it can be to wait for an extended period.

We have sent an email to address this issue and seek further resolution.

Rated 5 out of 5 stars

Items delivered on time

Items delivered on time. Team follows up to ensure delivery.

August 20, 2024
Unprompted review
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Reply from Baleaf Sports

We’re pleased to hear that your items were delivered on time. Our team is dedicated to ensuring timely delivery and will continue to follow up to make sure everything goes smoothly.

Rated 5 out of 5 stars

Love these capris

I’m very impressed with this company and their Laureate UPF50+ DWR Pocketed Capris. I ordered 3 pairs and after a few weeks of waiting I only received one pair. I contacted the company and they informed me the other two colors were out of stock. They offered to refund my money or wait for new stock. I chose to wait and they credited me 10% off my initial order for the delay. I’m a size 2 and I ordered an extra small. They fit perfectly, are extremely comfortable, are wrinkle free after hours of wear and cool in warm weather. I washed according to the directions and they remained wrinkle free. Great product and company. I will remain a life long customer.

August 8, 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that you’re enjoying your Laureate UPF50+ DWR Pocketed Capris and that they meet your expectations for comfort and fit. We look forward to serving you again in the future!

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