Quick response & delivery. Exactly the right capri length I’ve been looking for (I’m 5’2). Also, I like how the leg opening is not tight. I sized up to 10 (normally comfortable in 8) for easy mobili... See more
Company replied
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Review summary
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Reviews shaping this summary
This is by far the best customer service I have received from any company in long time. After receiving the wrong item in a package labelled correctly (honest mistake), the Baleaf staff was incredibly... See more
Company replied
There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exerc... See more
Company replied
Everything about this company is super. I have long yoga pants, capris and their new long shorts. Ordering was easy shipping was quick and accurate. The material varies depending on what you or... See more
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Company details
Written by the company
Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Contact info
United States
- info@baleaf.com
- www.baleaf.com
4.3
Excellent
546 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service called me right…
The customer service called me right back and took care of my issue! So nice for a change!!
August 23, 2024
Unprompted review
Reply from Baleaf Sports
Glad to hear that you had a positive experience with customer service!
phone return process was easy
the online return process was not too friendly. The return call was timely and very easy.
Thank you. I will be reordering.
Ann Papouchis
August 23, 2024
Unprompted review
Reply from Baleaf Sports
Glad to hear the return call was helpful. We’ll work on improving the online return process. If you need any assistance with your reorder, feel free to reach out!
Goo service
I had a very good service with Baleaf and their product are high quality. I will buy their product again.
August 18, 2024
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service and that you’re satisfied with the quality of our products.
I had an answer back to my query about…
I had an answer back to my query about my order immediately.
Such a great timely response, and I was given the choice of what I wanted to do with my order .
This is how to run a business.
August 18, 2024
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words! I’m delighted to hear that you were pleased with the timely response and the options provided for your order.
Aaron was really great about responding…
Aaron was really great about responding quickly and helping me with my order
August 12, 2024
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words about Aaron! We’re thrilled to hear that he was able to assist you quickly and effectively with your order. We’ll be sure to pass along your compliments to him.
Incorrect shipping address corrected
After completing order, I realized the shipping address was incorrect. I was not unable to access my account. Password issue. Using the contact us function, I was able to get help. Address was corrected. This was taken care of in minutes. I was so relieved.
August 8, 2024
Unprompted review
Reply from Baleaf Sports
Our goal is always to ensure our customers receive the best possible support, and we’re glad we could help you in this situation.
Reply from Baleaf Sports
Thank you for your feedback! We're glad to hear that you find our system easy to use and navigate.
Very happy!
Just received my knee length skorts and Bermuda shorts. Love them. Great fit, fabric and feel.
July 24, 2024
Unprompted review
Reply from Baleaf Sports
Your satisfaction is our top priority, and we’re thrilled that our products met your expectations.
I love all of my Baleaf clothing…
I love all of my Baleaf clothing purchases. I recently had a return snd it was simple and fast!
August 3, 2024
Unprompted review
Reply from Baleaf Sports
Our goal is always to provide the best products and service to our customers, and it’s great to know we’ve met your expectations.
On June 29 I placed and paid for an…
On June 29 I placed and paid for an order. 15 days later it had not arrived. I called and surprisingly someone answered. Customer service apologized and told me it was on backorder. They were sorry they had not notified me to inform me. I was assured the merchandise would arrive at the end of July. Nope. Fortunately, I paid with PayPal who refunded my money immediately.
June 29, 2024
Unprompted review
Reply from Baleaf Sports
Thank you for your patience and for bringing this to our attention. I’m truly sorry for the inconvenience and lack of communication regarding your order.
We are doing our best to resolve this situation and ensure a smoother experience in the future. Please check your email for the resolution we have provided regarding your order.
The follow up to a request was…
The follow up to a request was immediate and helpful.
Also, the product is quality and very reasonable.
Thanks to Arjay for such great customer service.
DC
August 1, 2024
Unprompted review
Reply from Baleaf Sports
Thank you for your kind words and feedback! We're delighted to hear that you found the follow-up to your request immediate and helpful, and that you're pleased with the quality and value of our product.
I’ll make sure to pass on your thanks to Arjay for the excellent customer service.
Reply from Baleaf Sports
Thank you for your feedback! We’re thrilled to hear that the shorts are comfortable and fit well.
Reply from Baleaf Sports
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re impressed with the product, delivery speed, quality, and price.
Your satisfaction is our top priority, and we’re delighted that we could meet your expectations.
Love shorts but long wait & not best quality
I love these shorts but had to wait for them for about a month & when they arrived the inside seam on one leg had a tuck in it. Both pair were this way. Noticeable because of the lightweight material. Quality is not the best but very comfortable & love the length.
June 20, 2024
Reply from Baleaf Sports
Thank you for your feedback and for letting us know about the issue with the inside seam on your shorts. I’m sorry to hear about the tuck in the seam and any inconvenience this has caused.
We’re glad to hear that you love the length and find them comfortable. Your feedback on the quality is valuable to us, and we will make sure to pass it along to our product team for review.
I highly recommend that product.
Baleaf is a modest athletic skirt. I wear them almost every day. You get modest and comfort all in one.
July 29, 2024
Unprompted review
Reply from Baleaf Sports
I'm glad to hear you find Baleaf athletic skirts both modest and comfortable! They do have a great combination of style and functionality. If you ever need more recommendations or have any questions, feel free to ask!
I love Baleaf!
I love Baleaf!! The tank top was exactly what I was looking for. The top is so comfortable, and easy to move in.
June 26, 2024
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words and for sharing your positive experience with Baleaf! We are thrilled to hear that the tank top was exactly what you were looking for and that you find it comfortable and easy to move in.
Customer service is completely non-existent.
Customer service is completely non-existent. I ordered two pairs of capris. At first the online tracker said the order was delayed with no further details, so I sent an email asking when I might expect to see the order. ZERO response. I followed up, again ZERO response. Then suddenly there was a notice of delivery however one pair was missing. I checked online and it says "partially delivered" which really doesn't help me, so I sent another email letting them know I'd received one of the two pairs and I asked when I could expect to get the second pair. ZERO response. Just horrible service. If I hadn't received one pair, I would be thinking that this was a total scam. I will never again order from them and will let everyone I know not to as well.
July 25, 2024
Unprompted review
Reply from Baleaf Sports
Please know that this is not the level of service we strive to provide. We deeply apologize for the inconvenience you have faced. To resolve your concern, we have sent an email with detailed information regarding the status of your missing pair of capris.
Frauds, will not process refund
Their size chart is all wrong. My tops were too small. I returned at my own cost as per their policy (I’m in Canada) and now they won’t refund me for the tops. It’s been a month and several back and forth emails. It’s impossible to get anyone on the phone. Please do not deal with this company. They are frauds.
July 25, 2024
Unprompted review
Reply from Baleaf Sports
Please accept our sincerest apologies for the inconvenience this has caused. We want to assure you that we are taking your feedback seriously and are committed to resolving this matter. We have sent you an email with information regarding the status of your refund.
Love Baleaf products
Love Baleaf products! Have 2 vests and a great pleated skort. Quality fabric, great styling. Will be getting more Baleaf products.
July 22, 2024
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words about our Baleaf products! We're thrilled to hear that you're enjoying the two vests and the pleated skort. It's fantastic to know that you appreciate the quality fabric and great styling.
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