Fantastic customer service from Simon who supported me in deciding on my first road bike for my first triathlon. Talked me through the differences in each of the Liv models and found a bike which actu... See more
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Just got a bike for my daughter, so need the seat to be adjusted, @Ceovind attend us, very friendly, amicable and patience, sorted our bike in no time… Balfes experience has been great!!!
Staff were very friendly and informative. Moved me away from getting the wrong size bike which was previously advised by another company. Bike feels perfect now, well setup. They even fitted my bottle... See more
Excellent customer service in Chiswick today from the whole team, sales and mechanics. I needed a last minute pannier rack for a trip on Monday. Herbert ( think I caught the name right?) sorted throug... See more
Company details
About Balfe's Bikes - Chiswick
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
124-126 Chiswick High Road, Chiswick, W4 1PU, London, England, United Kingdom
- 02038701005
4.7
Excellent
765 reviews
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Great customer service for e-assist bikes
I needed a firmware update for my e-bike. And my back brakes needed some attention. The customer service and attention to detail from the workshop was exceptional. For my money Balfe’s Bikes is the best bike shop in West London. It can even lay claim to being the best bike shop throughout London.
April 24, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Expensive.
April 15, 2025
Reply from Balfe's Bikes - Chiswick
We are sorry that you felt our products were expensive. We do our very best to stay competitive and pride ourselves on exceeding customer expectations. If you would like to come into our store I would be more than happy to review your transaction.
Great service
Bike went in for spring service. Really pleased with the attention to detail and the team at Balfe’s Chiswick
April 14, 2025
Needed to buy 4 bikes for the family so…
Needed to buy 4 bikes for the family so I found online some great deals on last year models but I was confused to what I should get so I took a trip down to their store and that was the best decision ever. The staff were super welcoming and took care of me and the family. One hour later I walked out with 4 bikes and all what I needed to go with it. Thanks!
March 29, 2025
We were helped by Simon who was lovely
We were helped by Simon who was lovely, knowledgeable and ready to help!
April 11, 2025
Simon was extremely kind and helpful…
Simon was extremely kind and helpful when I visited today. He went above and beyond to help.
April 9, 2025
Unprompted review
Excellent service and sound advice
Excellent service and sound advice. Good communication on the status of my new bike in the ordering process. Thien was extremely helpful throughout.
April 8, 2025
Unprompted review
Fantastic team at Balfe's in Chiswick
Fantastic team at Balfe's in Chiswick. They are always there to help and provide guidance for any issue I've had when visiting the store. Thoroughly recommended!
March 26, 2025
Wheel was delivered to my local store…
Wheel was delivered to my local store ahead of schedule. Staff in store helpful, friendly and cheerful
March 20, 2025
Highly recommend!
Balfe’s cave me a clear quote before doing the work and we’re reasonably priced. I’m very happy!
March 19, 2025
So Mike and Simon were absolutely great…
So Mike and Simon were absolutely great - turned around new brake pads right away when every other shop on the road turned me down. Highly recommend!
March 10, 2025
Unprompted review
Great experience
Great experience, the staff is extremely professional and of great advisory.
Thanks to Mike for the great support!
March 9, 2025
Unprompted review
This is the 3rd bike I purchased from…
This is the 3rd bike I purchased from Balfe's. Quick delivery. Brilliant service and communication.
March 1, 2025
They provided professional services
They provided professional services. Very reliable.
February 18, 2025
Excellent service from Balfe’s bikes…
Excellent service from Balfe’s bikes from the very efficient collection and delivery and the actual service. I was kept on touch with the progress on my bike the whole time and it was returned speedily. It now looks like a new bicycle! Thanks very much
March 3, 2025
Unprompted review
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