Balfe's Bikes - Chiswick Reviews 

EX DEMO Cube Editor Hybrid SLT FE 400x

I recently purchased an EX DEMO Cube Editor Hybrid SLT FE 400x through the Balfe's Bikes - Chiswick website, and I am extremely impressed with the entire experience, especially the logistics and delivery.

​Online Experience & Delivery
​The process of ordering the bike online was seamless and straightforward. The website clearly stated a delivery time of three days, and I am pleased to confirm that the bike arrived exactly on time, within that promised three-day window. This efficiency is fantastic and speaks volumes about their operational management.

Excellent service from start to finish! If you are looking to purchase a bike online and need reliable, on-time delivery, Balfe's Bikes is a solid choice. Receiving my new bike exactly when promised made the whole process stress-free. Highly recommended!

Arrived quickly and picked up in store - staff helpful and polite.

Super bikes, super helpful

Great service as always. Thanks.

Changed my tube and tyre really quickly and with a smile

Wary helpful stuff

It was a very low ebb kind of day and needed help with a puncture. The guys were very kind and friendly and got me back on the road. The while you wait free coffee was a godsend!

Good service and staffs!

Balfe’s bike shops are a cyclists heaven! The range of bikes and parts are amazing. The pricing on spares is competitive and their click and collect service is really great. I would recommend a visit if you are in anyway interested in cycling.

Have been incredibly considerate with every question and request I have had. Chiefly, they provided me with a free cardboard box for me to take my bike to Portugal.

Excellent service! Very friendly and knowledgeable staff. My bicycle was sorted in no time at all. Also, very reasonably priced.

All the service was perfect. Thank you very much.
And the bike is super!!!

Fantastic service. Brakes repaired the same day. Friendly people. Ben is expert!

The correct bike was delivered on time from your Gatwick centre, and when I visited your Chiswick branch to attend to the noisy brakes, the work was carried out efficiently while I waited.

However you dropped a star because the rack carrier bag would not fit, and when I brought it back while I was having the warranty work carried out, a refund could not be given, and I had to take it back home and then post it myself to the Gatwick centre.

The staff are efficient, friendly and knowledgeable. I needed to replace my brakes so I took my bike to Halfords where they said they'd have to keep it for at least a week. The staff at Balfe's in Chiswick got the job done in under 20 minutes & didn't try to upsell me anything else.

Very knowledgeable and friendly staff, excellent range of products and good value.

I recently brought my gravel bike in for repairs, needing a new chain and a full adjustment of the gears. After inspecting the damage, the mechanic gave me a prompt call to explain the issue and walk me through the necessary steps. The entire process was handled with complete transparency and efficiency — I really appreciated the clear communication and timely service. Thanks again for the excellent work!

What a brilliant store full of professionals who know their way around a bike and kit. I went in for help today, fixed it on the spot. A great customer experience, nothing was too much trouble, they were amazing. I now have a new go-to bike shop.