Exceptional service from Alex at Balfe’s Bikes (Fulham.) As this was my first high-end bike, his knowledge, patience and willingness to help were phenomenal. He made the whole experience easy and en... See more
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See what reviewers are saying
Great help with building a bike by Marcos and the team. Superb job done on the bottom bracket of a 1998 carbon frame and also with the forks. Fantastic knowledge, very helpful. Many thanks.
Wonderful service from the staff in the Fulham shop, very friendly and helpful to me when I picked the bike up. I took my own pedals and they were fitted in an instant. No problems with collection... See more
Great experience buying a bike through the cycle to work scheme. Very knowledgeable team and very patient with lots of questions from me as a beginner into road biking, would highly recommend!
Company details
About Balfe's Bikes - Fulham
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
592 Fulham Road, Fulham, SW6 5NT, London, United Kingdom
- 020 7731 1700
4.3
Excellent
1K reviews
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Great experience and very helpful…
Great experience and very helpful advise from Nino at Balfe s Fulham
Quick and efficient
Thank you so much
Will definitely be back
Marie
March 25, 2025
Balfe's very kindly gave me a packing…
Balfe's very kindly gave me a packing box so I could ship my bike, much appreciated guys
March 24, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Massive Disappointment
Took my electric bike in on a Monday morning after booking a drop off service online. Was really hoping I had found a miracle shop that dealt with Shimano batteries and was so easy for me to get to. Such a disappointment!!! Bike was not even looked at for almost a whole week and no one even called me to keep me updated. I had to keep calling everyday and in the end had to pick up my bike unserviced after wasting a whole week without any apology and just the explanation that they were short on a mechanic!!! Cannot recommend and will not return!!
March 21, 2025
Unprompted review
Reply from Balfe's Bikes - Fulham
Hi Clara,
I have just spoken to my workshop team about your case. From what was made clear to me, we had advised you at drop off about our current lead time and that the fastest course of action would be to go back to the original retailer. We are a Shimano service centre but as the repair in question is an out of warranty job it would have taken up to a few weeks to get the necessary parts. I completely understand that after a week more progress should have been made on your bike and can only apologise that at least a software/firmware update was not performed. We did have a mechanic off that week, which in our case halves our workforce available for repairs. If you do need any work doing on the bike, we would be more than happy to make amends.
All the best,
Balfe’s Fulham
Amazing people in kingston branch and…
Amazing people in kingston branch and fulham branch! Someone that you can approach and ask alot of things about bikes
March 7, 2025
Elias and Cormac were amazing
Elias and Cormac were amazing, quick bike service.
March 9, 2025
Unprompted review
Excellent customer service from Joao…
Excellent customer service from Joao and Abel at Fulham store. Professional and friendly.
March 6, 2025
Unprompted review
Balfe's are great
Balfe's are great! Did a fantastic job of sorting out a bike through cycle to work scheme for me.
I've taken my bike for servicing to the Fulham branch and received excellent service!
February 22, 2025
Great staff
I've been going to Balfe's Bikes for years now, and the staff are always so helpful.
February 16, 2025
Great shop
Great shop, the guys in the service shop were very knowledgeable and helpful with regards to what my bike needed, would highly recommend.
February 19, 2025
Bike build on the same day - Thanks for the help
Thanks to the guys at Balfe's who helped me put a bike together at lightning speed to have it ready to gift for my son's birthday. They were super helpful, efficient and affordable.
February 14, 2025
Best bike shop in London?
Recently purchased a bike via the cycle2work scheme. Balfe’s fulham made the process really easy. After discussing some options, a test ride was arranged which was very useful when deciding on which model to go for. Once decided, the bike was built to order and customised with additional extras free of charge.
Cormac was very helpful throughout the process and I would highly recommend Balfes Fulham to anyone looking for a new bike.
February 8, 2025
Reply from Balfe's Bikes - Fulham
Hi Harry- Many thanks for the kind words- do pop by if you ever need anything else! Kind Regards, Cormac.
very helpful and pleasant staff
February 8, 2025
Reply from Balfe's Bikes - Fulham
Hi Brendan- thank you for the feedback! Do swing by if you need anything else - Kind Regards, Cormac.
thanks for being speedy and fixing the…
thanks for being speedy and fixing the problems with my bike.
January 29, 2025
Reply from Balfe's Bikes - Fulham
Hi Vicky, Thank you for the feedback- do come back whenever!
4-5 day turnaround for bike service - what a joke!
I booked my bike in for a routine service, dropping it off in-store in the appointed time slot. Two days later they hadn't even looked at the bike and it turns out that they don't start work on your bike until 3 or 4 days after they receive it. If you need your bike for travel during that time then tough! I took my bike away again unserviced. Very disappointed indeed and I will not waste my time with these people again.
February 5, 2025
Unprompted review
Reply from Balfe's Bikes - Fulham
Hi Rachel,
I am sorry to hear that you were unhappy with the timeframe for your repair. Having spoken to my team I can see you dropped the bike off on Monday where we let you know it would be a 3-4 day turnaround. We then sent you a quote and spoke to you on Tuesday and had the bike lined up to be done for Wednesday morning. As we run a drop off service a 3 day turnaround is often expected especially for an Electric folding bike general service.
We do understand that you need the bike for travel and can only sympathise, being without your bike is difficult. Hopefully you get your bike sorted and if you need we are always happy to get your bike serviced.
All the best,
Balfe’s Fulham
Reply from Balfe's Bikes - Fulham
Hi Arthur, Thank you for the feedback - please come back whenever you need to. Hope you are enjoying the bike ! Kind Regards- Cormac
The place to go in London
I was very well attented when I went to pick up my new Brompton P line, 12 speeds. It was perfectly set and ready to go!
January 21, 2025
Service OK
Service OK. Somewhat expensive. Did not feel they would be willing to do a little bit more for you.
January 20, 2025
Reply from Balfe's Bikes - Fulham
Hi Jerry, we are glad you enjoyed. Hope you like the bike!
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