I am very pleased with the bike, please with the price I have paid it for . The only problem after today's first try it out is the I have some problems with some gears while changing and so dont reall... See more
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I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting... See more
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... See more
Very easy to deal with from the go, excellent customer service, checked every other suitable store in uk no where could match these guys, thanks again
Company details
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8K reviews
Asks customers to review
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Fantastic deal on a superb bike
Fantastic deal on a superb bike. Excellent customer communications and very speedy delivery by Tony. Can’t rate the whole experience highly enough. Thank you
August 21, 2026
So very understanding and no ifs and…
So very understanding and no ifs and buts, sorted my problem out straight away, Thanks.
August 25, 2026
excellent communication
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Received bike with different tyres to…
Received bike with different tyres to advertised, when contacted Balfe's Bikes was told they couldn't do anything as I should have checked the right parts were fitted. Very unprofessional
August 25, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re sorry that the tyres fitted to the bike were not what you expected. We would have been happy to review this with you had the difference been reported when the bike arrived.
However, the tyres had already been used and the issue was only raised after one had sustained a puncture. At that stage, we were unable to accept the used tyres for a straightforward return or exchange. We’re sorry that this left you disappointed with our response.
Exactly what I wanted (product…
Exactly what I wanted (product description most helpful) and prompt to arrive.
August 25, 2026
Speedy delivery and helpful advice on…
Speedy delivery and helpful advice on the phone
August 25, 2026
Great service
Great service, quick, informative, easy, Balfe’s handled everything, fast delivery.
August 21, 2026
Still haven’t received the items…
Still haven’t received the items ordered. Incorrect AI email responses
August 25, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that your order has not arrived. Unfortunately, the parcel appears to have been lost while in transit with Royal Mail.
We also apologise that the automated email responses did not properly address your situation or provide the clarity you needed. We understand how frustrating and disappointing this experience has been.
Perfect transaction in every way
August 21, 2026
Disappointing experience
Previously had a decent ordering service for tyres. However this occasion (via the cycle to work scheme) has been a nightmare. I ordered a bike and accessories - it’s been almost two months and it’s not all been delivered yet. I’ve had to chase constantly by phone to be told that there’s no reason why it couldn’t be dispatched - only to be told that it hadn’t been dispatched and they were unsure why. Initially it was blamed on one of the accessories being out of stock, so I repeatedly asked for the rest to be dispatched without that part. Eventually I was told (after chasing) the bike had a faulty part from Giant, so they had to order a new part which delayed the build. I was not kept informed and the fact I’m still waiting for the accessories is so disappointing. If it wasn’t a cycle to work order I would have cancelled it and ordered somewhere else. I also raised a formal complaint by email and haven’t received a response. It’s been really disappointing from what I hoped to have been a reliable independent shop.
August 11, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re very sorry for the delays affecting your Cycle to Work order and understand how disappointing it has been to wait so long for the complete order.
Although our team has spoken with you by phone about the issues affecting the bike and accessories, we recognise that you should not have needed to chase repeatedly for updates. We sincerely apologise that the communication and overall experience fell short of the service you reasonably expected from us.
Competitive pricing, friendly, helpful staff
Price was very good, telephone service excellent, only dropped one start because despatch was a bit slow
August 22, 2026
Quick efficient service
Quick efficient service. Communication could be a bit clearer.
August 19, 2026
Excellent customer service
Excellent customer service. Spoke to Ben and he was so helpful in sorting some queries for on my order.
August 18, 2026
Nice experience
Nice experience, kept well informed of delivery. Bike came well packed in a huge box. Great delivery team, called fifteen minutes before delivery. Unpacked no damage all bits n bobs in a box plus pedals. Recommended.👍🏻
August 22, 2026
Was easy to order and nice quality for…
Was easy to order and nice quality for the price and the delivery was spot on
August 22, 2026
Cannot be bothered with a good customer…
Cannot be bothered with a good customer service appears to be Balfes attitude after ordering a simple jersey online that took near three weeks to arrive with no updates or communication as to why it was taking so long.
August 22, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re sorry that your jersey took nearly three weeks to arrive and that you did not receive updates explaining the delay.
We understand how frustrating it is to have to wait without clear information, particularly for a straightforward order. This is not the level of service we aim to provide, and we sincerely apologise for the poor experience.
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