Balfe's Bikes - Gatwick Showroom Reviews 

The staff were polite, knowledgeable and very helpful with any questions I had.

I got charged for two different cassettes so they took £43 too much.

The service was good quality and gears working much better now but it took over a week (waiting for a part) and then charging double.

Have used Balfe's regularly for both maintenance and updates to my bikes. On this occasion needed a spoke replaced and asked about updating the twist grip shifters to trigger style and replacing bar grips etc. Price quoted was very competitive and work undertake to a high standard. My thanks to the team at Gatwick and will happily use their services again when the time comes.

We returned to Balfes to purchase a second MTB bike from them for our son. We had 7 months of issues with a bike from elsewhere that Balfes workshop lads worked on nearly every month (eventually that was returned) but wanted to stick with a company we knew. Shop floor staff were great this time round in helping our son test ride and discuss what he wanted. Collecting the bike was effortless even though they were really busy, they took the time to check we had everything we needed and explained the registration and warranty process. They offer a free 6 week service and I know we will continue to use their services.

friendly, efficient, knowledgeable.

I had a great experience at Balfe's, all the staff were extremely knowledgable and helpful. I would particularly like to thank Ruth who gave us such wonderful customer service during the test ride of our Brompton G Line, through purchase and kept us up to date on progress as the workshop got our new bike ready for collection. It's rare these days to have customer service of this quality and you felt like the staff genuinely cared about their customers. Thank you, we will be back :)

I like the friendly reception I experienced when I visited the last time and also had to see a lot of things you have in stock that I need to buy for my cycling experience and I’m glad I did visited.

Thanks.

Helped pick out bicycles to suit our needs and answered questions about how to best maintain the bicycles as well

Helpful friendly staff , will shop there again.

Excellent, non pushy service. Helped me find the most suitable size frame for my first proper road bike.
Upon collecting they helped ensure the fit was correct, even cutting the seat post down. Would certainly recommend and will be getting my other cycling accessories from them.

Helpful staff

Good customer service and good prices

Very helpful guy in the service dept.
I decided to fit the bosch controller supplied by Balfe's myself, he said any problems he could help.
Couldn't ask for more as i had been let down by a independant mobile bicycle mechanic.
Thanks Balfe's.

Had a problem with the gearshift on my 6month old Brompton G-line. Took it to Balfe’s were I bought it - for its first service. The team sorted it while I waited. The gear hub selector retainer ring had worked loose. Back to working like it should. For free! Thanks guys!

I wanted to replace my ageing Raleigh road back with something more modern. The staff were very helpful and I was able to try a variety of bikes from different manufacturers. Stock levels were checked and options offered. A bike in the right frame size and colour was made available within a couple of days and I was able to have a test ride on that bike in the surrounding area. Using the knowledge and experience of the Balde's team I expected the bike to be a good fit and right for my needs, it was. I bought the bike after the test ride. Fitting of pedals & accessories to suit my requirements was quick and the bike was ready to go. I was given an overview on the operation of gears and disk brakes...things have changed in the last 45 years! I've ridden the new bike, on and off, for a few weeks now and am very pleased with my purchase.

I was helped by Nick in the workshop. Nick was very professional in his approach to customer help and communication.
He got my bike repaired as quick as possible.
You have a star employee with years of experience with his technical and customer interaction you can’t lose him.

Please thank in Nick for all his kind help.
KR Dave Howard

Excellent from start to finish

Friendly & Helpful staff,