Balfe's Bikes - Gatwick Showroom Reviews 

Really impressed with the service from Balfe’s Bikes. The staff were very helpful and knowledgeable. Great service

Only just discovered Balfe’s and both times I’ve had great service from Steve even though they a super busy

Keith spent well over an hour with me helping set up my new bike and accessories. Very thorough service that is night and day to the last time I bought a bike here (one year ago, salesman no longer at Balfes Gatwick to my knowledge, literally didn't help me with anything).

Amazing customer service from Keith, really knowledgeable and helpful - I can not recommend enough.

All staff are helpful generally. Great range of products.

Thank you!

Clear guidance during the hand over. Staff was helpful and provided all information asked.

Really friendly staff and helpful.

Did an excellent and thorough job of fitting my tubeless tires.

Thank you

Great staff, very helpful and gave great advice. Recommend 100%

Balfe’s is always a good experience when I shop there. Their website is great and they had exactly what I was looking for. Friendly staff make it a 5 star rating from me.

Easy ordering and pick up process. Bike was ready as stated. Friendly helpful team.

Communication surrounding this repair was non existent. In the end had to go into the shop to get answers which still ended up without a positive result. Endless phone calls, emails and 3 visits only to return home with the bike issue unresolved and a £35 service fee.

Great service

Good choice and some fab bargains. Nice retail space in Gatwick and good service.

Excellent shop , very helpful staff at Crawley branch

Very quick delivery, answered my questions regarding delivery dates very quickly. The delivery driver was super friendly and helpful definitely recommend

Carried some warranty repairs. First class service.

Great staff, polite and professional and always going above and beyond to make sure you have picked the right bike with the right settings and accessories for your experience to enjoy at the best your rides.

I had done a little research about the right type of bike for me. Found the ideal bike and Balfe's was my nearest stockist. I asked if they had the one I wanted as it wasn't on display. They very kindly checked stock and they had one!! Hooray!! They agreed to build it for me to try. Sam, was amazing. Great service from start to finish. Easy to talk to, knowledgeable and they don't make you feel like an imbecile! Needless to say, I ended up buying it!! I went through the cycle to work scheme, which was also really easy and painless. Good range of bikes too.

Having purchased lots of bikes over the years from big on-line direct to customer suppliers to Local Bike Shops, this is up there. Smooth & slick buying experience from point of purchase to point of collection, highly recommended.