I’m a professional bike fitter and regularly send clients to Balfe’s in Hackney. The staff are great, good range of bikes often at discounted prices. For cyclists who are not very confident at riding... See more
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See what reviewers are saying
Love my local Balfes. Only really kind and helpful humans work there. New electric air pump and exceptional brake service. Very happy
Staff were very helpful people that work there, there were informative and gave good advice. They kept in touch whilst the process was ongoing (cycle to work scheme), and made sure the bike was all go... See more
When I first visited the shop 3 years ago because I got a puncture, I was served by a sexist guy who told me “you should carry a puncture repair kit even if it doesn’t go well with your outfit”. I’m... See more
Company replied
Company details
About Balfe's Bikes - Hackney
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
164-167 Mare Street, Hackney, E8 3RG, London, England, United Kingdom
- 020 38331544
4.4
Excellent
602 reviews
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Very helpful staff
November 28, 2025
Very happy with all round service
Very happy with all round service
Very knowledgeable & helpful staff
November 21, 2025
Mike and Mark are great mechanics!
Luke was very helpful with bike fit adjustments.
Mike and MArk have helped me with issues on my bike a few times now, highly knowledgeable and helpful.
Always a pleasure working with the guys at Balfes
November 27, 2025
Very kind and helpful service!
November 23, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great with some helpful advice
November 25, 2025
Reply from Balfe's Bikes - Hackney
Thank you for the kind words. I will pass this on to the team.
I wouldn’t go anywhere else!
I can’t fault the team at Balfe’s in Hackney! All of the time I have spent there with their knowledgable staff (4 visits to date including 2 that were 1h+ as well as a few phone calls). They were friendly and gave me a 5* experience every time. I never felt like I was being upsold and they were transparent about options and pricing including other retailers and manufacturers. The fact that they are so flexible with the cycle to work scheme was an added bonus.
Shout out in particular to the two Finley’s who were both excellent! I will definitely be returning for any of my cycling needs in the future and would highly recommend them to friends/family/anyone who wants to buy equipment or for general biking advice. Thank you team, you’ve all been fantastic!
October 31, 2025
Unprompted review
Reply from Balfe's Bikes - Hackney
Thank you for the positive feedback. its great to see we have helped you along the way and get you up to speed with everything you need to know. We will pass on to both Fin's the nice review you have left us and them and we look forward to seeing you again soon Kind regards Balfe's Bikes
Great service
Had a service with a change of cassette and chain. Happy with the service, bike was spotless.
November 12, 2025
Reply from Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney store where able to get you back out with spotless bike and hopefully feeling good as new again. Kind regards, Balfe's Bikes
Bad product, fast service
Efficient service but the rear bike light mount I bought came detached from the light on the first ride.
Don’t buy the Moon Orion lights
November 5, 2025
Reply from Balfe's Bikes - Hackney
Thank you for the feedback, its great to hear the store did well. If you want to come back to store we can take a look at the light mount for you. Kind regards Balfe's Bikes
Fantastic Customer Service and Great Selection of Affordable Bikes
I walked into their Hackney store a complete novice. A friendly member of staff spent about an hour testing out different bikes, helmets and accessories. They discussed my needs and I left the store with everything I needed, plus lots of advice and reassurance.
October 29, 2025
Reply from Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfe's Bikes
Reply from Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfe's Bikes
Really helpful in store and…
Really helpful in store and informative. Would recommend them and will be using them again
October 27, 2025
Reply from Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfe's Bikes
Reply from Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfe's Bikes
Brilliant service
Brilliant service, had my bike back good as new and quickly! They did some extra work that wasn't quoted and gave it to me for free as well. Very friendly service.
October 22, 2025
Reply from Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfes Bikes
Balfe’s hackney are the bees knees
Balfe’s hackney are the bees knees! I came in with a tricky problem that so many other bike shops said they couldn’t help me with and here it was no problem. Mike the mechanic in particular was so kind and really solved a problem for me! I’m so grateful.
October 20, 2025
Reply from Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad Mike was able to help you out. Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Hackney
We're glad you found our service and customer service cin our Hackney store great. Thanks for your feedback; it means a lot to us. Kind regards, Balfes Bikes
Helpful and friendly staff
Staff really helpful and friendly. Nothing too much trouble.
October 10, 2025
Reply from Balfe's Bikes - Hackney
We appreciate you sharing your experience with our Hackney team! We're so glad our staff were helpful and friendly, and went the extra mile for you. Kind regards, Balfes Bikes
Boxing a bicycle
Most helpful and pleasant staff.They did a great job boxing my touring bicycle and even helped me bring it to my apartment 500m away.
Top marks to everyone
October 9, 2025
Reply from Balfe's Bikes - Hackney
We appreciate your high rating! We are so glad that our Hackney staff were helpful and made your experience a positive one. Thank you for your feedback. Kind regards, Balfes Bikes
Great service
October 7, 2025
Reply from Balfe's Bikes - Hackney
Thank you for your kind words! We’re so glad to hear you were happy with our Hackney Team's service. Your support means a lot to us, and we’re always here if you need anything in the future. Kind regards, Balfes Bikes
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