I’m a professional bike fitter and regularly send clients to Balfe’s in Hackney. The staff are great, good range of bikes often at discounted prices. For cyclists who are not very confident at riding... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The guys are super knowledgeable and help with confidence making sure you’re set up and safe - thank you!
When I first visited the shop 3 years ago because I got a puncture, I was served by a sexist guy who told me “you should carry a puncture repair kit even if it doesn’t go well with your outfit”. I’m... See more
Company replied
Staff were very helpful people that work there, there were informative and gave good advice. They kept in touch whilst the process was ongoing (cycle to work scheme), and made sure the bike was all go... See more
Company details
About Balfe's Bikes - Hackney
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
164-167 Mare Street, Hackney, E8 3RG, London, England, United Kingdom
- 020 38331544
4.4
Excellent
606 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They built a bike we bought through the…
They built a bike we bought through the manufacturer. Corrected the gears when they weren't working properly and kindly fitted a lock to the frame for free.
December 22, 2024
Reply from Balfe's Bikes - Hackney
Hello Paula. We hope you are enjoying your new Trek bike. We greatly appreciate the 5 star review from you. Don’t forget the first free service on the bike which should be done around 6-8 weeks after initial purchase.
Great service at store as always I he…
Great service at store as always I he staff were happy to help
December 30, 2024
Reply from Balfe's Bikes - Hackney
Thank you for the 4 star review Mark. We are pleased to hear about the great service you received. As you said, we are always very happy to help.
Great service
Great service, bike ordered, delivered and built in store and amazing turnaround in time for Christmas, all within 6 days!!!
December 21, 2024
Reply from Balfe's Bikes - Hackney
Hello Robert. Many thanks for your 5 star review. We know the pressures and importance of getting bikes ready on time, especially over the Christmas period to make sure there are only happy faces on Christmas morning. We hope the Specialized Riprock was warmly received and has had plenty of use so far.
Very good service by the manager
Very good service by the manager. He was helpful in every way!
December 18, 2024
Reply from Balfe's Bikes - Hackney
Thank you for very much for your 5 star review. We aim to help everyone as quickly and efficiently as possible. We hope to see you again soon.
Great service, knowledgable and friendly staff
Bought my Brompton from here in April. Had to get a puncture fixed and the tyres changed last week at short notice following an accident/running over glass bottle. Really impressed with knowledge and service levels from all the staff and them being able to fit it in at minimal notice. Friendly, efficient and keep you updated on timings and cost. Prices fair. Highly recommended, thanks very much!
December 17, 2024
Reply from Balfe's Bikes - Hackney
Hello Christian. Thank you for your 5 star review of the service you received. Happy to hear we got you sorted out so quickly. We hope the new marathon plus tyres are doing their job and that you are still enjoying the Brompton.
No problem picking up my order from the…
No problem picking up my order from the local Balfe's shop.
December 4, 2024
Reply from Balfe's Bikes - Hackney
Thank you for your 5 star review Neil. Seems like collecting your online order went nice and smooth.
Great service
Great service. Ordered a pair of shoes which were on sale (great deal). I did deliver to store and I collected from the Hackney shop a couple of days later.
Staff were very friendly and helpful.
Would definitely recommend Balfes, thanks
December 14, 2024
Reply from Balfe's Bikes - Hackney
Hello Steve. Thank you very much for your 5 star review. We hope you are getting on well with the new shoes. We look forward to seeing you in store again soon.
Great service
Great service. Great staff. My son’s bike was repaired and awaiting collection within half the time they advised. Thank you
November 2, 2024
Sofie at Hackney shop was very helpful
Sofie at Hackney shop was very helpful. Helped me with my purchase.
Great customer service!
November 10, 2024
Hackney branch has great staff
October 30, 2024
Friendly and helpful staff
Friendly and helpful staff
Recently bought my bike through the Cycle to Work Scheme. Initially there was a hiccup with my order not having been placed through properly but the person on the phone was very helpful and placed my order there and then. Such an efficient service. When I came to pick up my bike, it was delivered with such a friendly attitude, I had to come on here to make it known. It is increasingly hard these days to find good, approachable service (I'm a millennial, not a boomer btw) so it almost takes me by surprise when I receive such excellent customer service.
Massive shout out to the Hackney branch of Balfe's bikes. Keep doing what you're doing!
November 10, 2024
Unprompted review
Went above and beyond what I expected
Went above and beyond what I expected. Solved my problem, and quickly. Also gave good advice re: the future care of my bike. Was friendly and knowledgeable.
October 29, 2024
Very knowledgeable, friendly and helpful staff
Very knowledgeable, friendly and helpful staff, and a great range of bikes at all levels. Would strongly recommend for a bike or a service.
October 27, 2024
On line service booking was simple and…
On line service booking was simple and straightforward.
Service checks and the completion was a little delayed on this particular period at the Hackney Branch but I was kept fully advised of progress and when finalised for pick up.
October 20, 2024
Top Pro's.
I just collected my Brand new Trek Domane+ SLR 7 AXS from Balfes bikes Hackney store. They were as informative and helpful as is possible to be. Totally professional and accommodating. I was able to arrange a specific time slot to suit me as I had travelled 2 hours to take full advantage of the amazing discounts that they offered. Chris and Sophie thank you.
October 25, 2024
Unprompted review
Overall it feels like my bike is in a worse state than when it went in.
The people working in the store were very nice and helpful but... I bought a Scott bike from Balfe's last year, soon after, my seat got stolen, when I contacted Balfe's Bikes to find a substitute they couldn't get an identical seat. My recent experience was identical, my dynamo front light stopped working and they couldn't find an exact match or one with identical connections. As a result I now have a worse light put together in a really messy way. I am aware that Balfe's is not responsible for the supplier's that Scott works with but as a Scott reseller I expected that they would have access to spare parts. This is why I went back to them in the first place. Also within a day of having a general service, my gears were not working properly and started jumping breaking the chain mudguard in the process. Overall it feels like my bike is in a worse state than when it went in.
October 12, 2024
generally good
generally good however I took the bike in for its 6 week service and the messed with the tire pressure and I had it the way I liked it it did not need to be changed and Im not sure what did with the chain its like its was cleaned but not re-oiled is was rusting within 2 days and there was not rust in the first 6 weeks
October 12, 2024
Got a great price for a great spec of…
Got a great price for a great spec of road bike from Balfe Bikes. Thank You
September 15, 2024
Reply from Balfe's Bikes - Hackney
Hello Marcus. Thank you very much for the 5 star review. We are glad you are happy with your new road bike and we wish you many happy miles of cycling.
Reply from Balfe's Bikes - Hackney
Hello Lara. Thank you very much for your review. We are glad you enjoyed your experience with us and we look forward to welcoming you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.