Balfe's Bikes - Streatham Reviews 

893
TrustScore 4.5 out of 5

4.5

87 Streatham Hill, Streatham, SW2 4UB London, GB


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Rated 5 out of 5 stars

Thanks Balfe's Bikes i had a nut and bolt that had a bad thread for my cycle they had a rummage around and found me a spare that fitted great .... by mistake had forgotten my wallet and phone so they... See more

Rated 5 out of 5 stars

I always enjoy going into Balfes Bikes because I know that, whatever the issue, it will always be solved fast and without fuss. I always leave knowing more than when I went in. Many thanks, Geoff P... See more

Rated 5 out of 5 stars

Wow! Paul A of Streatham Balfe was exceptional with his advice, guidance, cycling information, patience and professionalism. As a cyclist who just rides with no proficiency, he was the right perso... See more

Rated 4 out of 5 stars

The customer service is often good, although one guy at the Streatham branch started sorting out my online purchase, then broke off to serve someone else, and just left me standing there. Train him... See more

Company replied


Company details

  1. Bicycle Store
  2. Activewear Store
  3. Bicycle Repair Shop
  4. Bike Accessories Store
  5. Road Cycling

About Balfe's Bikes - Streatham

Written by the company

The Bike Sales and Servicing Specialists.


Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.


We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.


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About Balfe's Bikes

Written by the company

Free Click & Collect
To our 12 stores across London and the South East
Free delivery
Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
0% finance
Available to help spread the cost via Klarna. Terms & Conditions apply.
Cycle to Work available
Vouchers accepted to save 25-39%
Online service booking
For our professional workshops
Balfe’s personal bike delivery
No unpacking required. Bike built and ready to ride straight away, for local customers

Contact info

  • 87 Streatham Hill, Streatham, SW2 4UB, London, United Kingdom

  • 020 8671 1984

4.5

Excellent

TrustScore 4.5 out of 5

893 reviews

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1-star

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4.5

All reviews

(893)

4,640 reviews in the last 12 months

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Rated 5 out of 5 stars

Help with pump

Craig at Balfe's Bikes in Streatham was extremely helpful with my pump. He patiently showed me how to pump up my tyres as I was having trouble and made sure they were at the correct pressure. Thanks Craig!

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly staff and great service

Friendly staff and great service. Items that I ordered from the website arrived within the expected time. The staff were very helpful in providing me all the information I needed to make the most of my newly acquired gear.

October 24, 2024
Rated 5 out of 5 stars

Super helpful staff

Super helpful with a recent cycle-to-work scheme purchase. Staff were really friendly and knowledgeable, and allowed me lots of time to get my bike set up.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service, the girl who served at the till was very unhelpful and rude. I have been informed by the call to come and collect the bicycle but when my wife came there the bicycle wasn’t ready. Not date been given when the service it’s done. Been advised to wait for an email when it’s ready.

October 1, 2024
Rated 5 out of 5 stars

The employees are professional

The employees are professional, they do complete the service in a short time. They are willing to answer questions and provide suitable advice that helps costumers decide for more convenient adjustments on there bicycles, fixing or equipment.

October 3, 2024
Rated 5 out of 5 stars

Friendly

Friendly, helpful and knowledgeable adviser. Bike repaired in 20 minutes!

September 21, 2024
Rated 5 out of 5 stars

Had my commuting bike fixed at Balfe's…

Had my commuting bike fixed at Balfe's Bikes in Streatham. Brilliant job by the workshop team to change out the worn cassette and chain and check over the rest of the bike - rides like new - superb! Good pricing too and slotted in over a weekend. Can't beat the service. Thanks!

October 6, 2024
Unprompted review
Rated 1 out of 5 stars

I need a new bike repair shop

I was told bike repairs would take a day. It took 3 days. Expected my bike on a Monday evening got it back Wednesday evening. Not happy with the quality of repair as there was still spme side to side movement of the back wheel. Won't go back just need to find a better bike repair shop.

September 26, 2024
Balfe's Bikes - Streatham logo

Reply from Balfe's Bikes - Streatham

Hi there Darren. I am sorry that you were not happy with the service you received in store. When a bike is dropped off in store the workshop would have needed to create a quote for the service; at this point the store would not have known what parts were required and the associated service time. Once they can confirm this, a quote is generated. On this occasion a message was sent to you Wednesday morning (11:35am) to advise that your bike repair was complete. When you collected the bike, the team advised that the rear wheel was very slightly loose (not unsafe) as if it was any tighter it would not spin freely. Thank you for your understanding in this matter. Kind regards, Team Balfes.

Rated 5 out of 5 stars

Great experience on line and in store - Thanks Rebecca

Had a really good experience in store and online with Rebecca at the Streatham outlet. Had a new bike on a cycle to work scheme that they had to order in. It came a month earlier than expected and they still through in some inner tubes on the house for the wait to get it in store! Great email communication throughout the process which is hard to come by these days and will certainly be using them as my go to shop going forward

September 20, 2024
Rated 5 out of 5 stars

Super quick

Super quick, helpful and polite staff! Will definitely bring my bike back here.

September 14, 2024
Rated 1 out of 5 stars

Corporate spirit masked as local businesses

When discussing service information was witheld, leading to misunderstanding and disappointment. No attempt to resolution was made.
I seems that at Balfe's persons, including employees and customers, are unimportant.
So employees behave as if they were cogs in a machine, not even machines.

August 21, 2024
Rated 5 out of 5 stars

Kind ad-hoc support

I had a problem with a new tyre: the inner tube kept exploding and I suspected that it was a problem with the wheel size so I went to Balfe's for advice. They looked at it straight away and noted that the rim tape was slightly damaged, applied new and put the tyre back on the wheel, courtesy of shop. So kind.

June 3, 2024
Unprompted review

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