I purchased my second bike from balfes because you can always be assured of great service and a good deal backed up with support if you need it.
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I needed to bring my bike back to the shop several times because the hub gears weren't adjusted correctly after the initial service. The shop staff were always happy with this, and ultimately sought a... See more
Company replied
Purchased a new bike from Balfe’s Sutton. Had an amazing service from Kieren who is a Shimano Sram specialist. Being new to electronic shifting he spent a lot of time explaining everything thoroughly... See more
Company replied
Top Service 1. Advised against bearing refit because wheel rims potentially too thin, so putting safety before business. 2. Took time to find right BB for old bike plus old cranks, phoned to advise... See more
Company replied
Company details
About Balfe's Bikes - Sutton
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
126 High Street, SM1 1LU, Sutton, Surrey, United Kingdom
- 020 8076 7400
4.8
Excellent
870 reviews
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My 1979 Raleigh Chopper was checked and…
My 1979 Raleigh Chopper was checked and repaired and now rides like a dream
Thank you
November 23, 2024
Reply from Balfe's Bikes - Sutton
Hi Des. Glad your Chopper is back to its prime, I have to say my workshop team enjoyed working on such a design classic. Dave & Team Sutton
Really helpful
Really helpful, friendly staff, kept me updated about progress of rebuild and did a great job.
September 23, 2024
Reply from Balfe's Bikes - Sutton
Hi. I'm glad you were happy with the service you recieved and we look forward to serving you again soon. Dave & Team Sutton
Good customer service and professional.
November 17, 2024
Reply from Balfe's Bikes - Sutton
Hi Shelley. Thanks for the review and the kind comments. Hope to see you again. Dave & Team Sutton
Five stars for the shop and the mechanics
I've been using the Sutton branch for a few years now. I took my road bike in for a service and for them to have a look at some issues I had with it. They talked me through the repairs and priced everything up before I agree. The bike now rides perfectly.
November 10, 2024
Reply from Balfe's Bikes - Sutton
Hi Wayne. Glad to be of Service and hope your bike is running like new. Dave & Team Sutton
BalfeSutton -Top Service
Top Service
1. Advised against bearing refit because wheel rims potentially too thin, so putting safety before business.
2. Took time to find right BB for old bike plus old cranks, phoned to advise price before fitting, and charged standard price.
Proper old school service...thanks
November 15, 2024
Reply from Balfe's Bikes - Sutton
Hi Dario. Thanks so much for the review. Hlad we were able to find the right parts for your bike. Dave & Team Sutton
Prompt service at a good price
Prompt service at a good price. Checking with me before they carried out any extra work needed. Very clear feedback on what had been done.
November 9, 2024
Reply from Balfe's Bikes - Sutton
Hi Christopher. Thanks for taking the time to leave us a review. I am hlad you were happy with our service and look forward to seeing you again soon. Dave & Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Thanks for the Review. Dave & Team Sutton
We were given great service and expert…
We were given great service and expert information to help us in our decision making. Thank you.
November 6, 2024
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Carolyn. Thanks for the review, hope to serve you again soon.
Dave & Team Sutton
Excellent service
Excellent, friendly customer service. I only needed new shoe cleats but they were fitted straight away.
October 28, 2024
Reply from Balfe's Bikes - Sutton
Thanks Martin, glad to have been of Service. Dave & Team Sutton
Reply from Balfe's Bikes - Sutton
Hi thanks for the 5* glad to have served. Dave & Team Sutton
Fault investigation
Good communication during investigation of the problem and prepared to discuss and review to ensure the correct solution.
October 15, 2024
Reply from Balfe's Bikes - Sutton
Hi Duckers. Thanks for the review glad we were able to sort your issues. Dave & Team Sutton
My son’s brake and saddle swap
Another bike looked after by Balfe’s in Sutton. Good friendly service. Sorted out a hydraulic brake cable and saddle swap (for my son’s bike) which wasn’t an easy job. He’s really looking forward to getting this bad boy back on the tracks! Highly recommend for any cycling requirements.
October 25, 2024
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi. Thanks for the review, hope your son is still enjoying his bike. Dave & Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Helen. Glad to have helped. Dave & Team Sutton
Two new inner tubes required
Needed two new inner tubes for my 29" MTB. Helpful friendly staff, knowledgeable about the products they sell with competitive pricing.
October 13, 2024
Reply from Balfe's Bikes - Sutton
Glad to help. Hope we can do so agon in the future. Dave & Team Sutton
Great advice and deal for my son’s bike…
Great advice and deal for my son’s bike last weekend. Originally was going to Evans but that was awful so came across this shop by accident and couldn't have been happier!
October 13, 2024
Reply from Balfe's Bikes - Sutton
Hi Tom. Thanks for the review glad we were a le to help, hope your son is enjoying his bike. Dave & Team Sutton
Bike Service
Friendly people in the shop and excellent mountain bike service. Fixed all issues.
October 2, 2024
Reply from Balfe's Bikes - Sutton
Hi Eugene. Thanks for the review, glad we sorted all.your issues. Dave & Team Sutton
Reply from Balfe's Bikes - Sutton
Hey Marcin. Glad you were happy with the service you recieved hope to see you again. Dave & Team Sutton
Good notification of ready for…
Good notification of ready for collection.
Delivered on time as promised.
October 5, 2024
Reply from Balfe's Bikes - Sutton
Hi Michael. Thanks for the review glad yo be of Service. Dave & Team Sutton
They help you with all you need and…
They help you with all you need and very professional!
October 1, 2024
Reply from Balfe's Bikes - Sutton
Hi. Thank you for your kind comments. Dave & Team Sutton
The best bike shop with the best staff
September 20, 2024
Reply from Balfe's Bikes - Sutton
Hi James. Thanks for the review I agree completely withe your comments. Dave & Team Sutton
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