Quickly and easily supplied on click and collect. Excellent price and loyalty value programme 👍 Staff always keen to assist in Sutton
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My road bike needed a full service including a full change of drive chain. Some parts were on a long leadtime. The guys in the Balfe's workshop were honest and accurate in diagnosing any issues and ke... See more
The staff were knowledgeable when it came to providing information and advice on the products. They were very friendly and helpful and the bike was ready for collection on agreed date.
Helpful text message to tell me part was ready the next day. Service in the shop was excellent as always. Helpfully unboxing and checking everything tips and advice freely given.
Company details
About Balfe's Bikes - Sutton
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
126 High Street, SM1 1LU, Sutton, Surrey, United Kingdom
- 020 8076 7400
4.8
Excellent
888 reviews
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Ok experience
Lacked bicycle knowledge specific to me and my needs.
But otherwise straightforward service
March 26, 2025
Reply from Balfe's Bikes - Sutton
Hi DK. Apologies for the delay in my response, I am sorry you felt we could not address your specific requirements. I would be grateful if you could provide more deatils so we can make necessary changes/provide training. Dave and Team Sutton
Conscientious and really friendly.
Conscientious and friendly, really helpful when helping me to exchange a product from another store, the service was noticabley good all staff were happy to help.
A big thank you once again
April 3, 2025
Reply from Balfe's Bikes - Sutton
Hi Simon. Thanks for the review (which I'm just catching up.on) I'm glad you likd the store and we look forward to continuing to serve you in the future. Dave and Team Sutton
Very helpful and fast
March 27, 2025
Reply from Balfe's Bikes - Sutton
Hi Lawrence. Thanks for the review. Gladnwe were able to help you quickly.
Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Weronika. Thanks for the kind review hope to serve you again soon. Dave and Team Sutton
First time customer
It was my first time of using them so shall see how it is the second time and so forth are.
March 21, 2025
Nice and straightforward to deal with
Nice and straightforward to deal with. Recommended lower cost option for bike which was good.
March 18, 2025
Reply from Balfe's Bikes - Sutton
Hi David. Thanks for your review and your continuing custom. Dave and Team Sutton
From start to finish was great service…
From start to finish was great service can't complain the only down side was waiting on part for a week
March 1, 2025
Reply from Balfe's Bikes - Sutton
Hi Danny. Thanks for the great review glad you were happy. Unfortunately the wait for the part was beyond our control.
Dave and Team Sutton
The guys in the workshop are always…
The guys in the workshop are always great to deal with.
March 3, 2025
Reply from Balfe's Bikes - Sutton
Hi Jon. Thanks on behalf of my Workshop team for your review. Hope to see uou again soon. Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Amit
Thanks for the review hope to see you again.
Dave and Team Sutton
Quick convenient delivery of bike with…
Quick convenient delivery of bike with good advice on which bike to buy.
February 25, 2025
Reply from Balfe's Bikes - Sutton
Hi Suraj. Thanks for the review, sorry for delay in reply. Dave
helpful staff member
helpful staff member. helped with refund and alternate purchase
February 22, 2025
bike service
I am new to the area and this was my first time to Balfe's. The team is very attentive and I had my bicycle serviced in 4 days (it needed a lot of work and new parts). Good price and work done, now time to get back on the cycling commute!
February 15, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Hugo. Thanks for the review, glad we were able to help. Welcome to the area and we look forward to being your go to bike shop. Dave & Team Sutton.
Reply from Balfe's Bikes - Sutton
Hi. Thanks for the review, glad we could help at a good price. Dave & Team Sutton.
Everything done in a relaxed
Everything done in a relaxed, friendly and timely manner.
February 9, 2025
Reply from Balfe's Bikes - Sutton
Hi Tony. Glad to help, we try to give a relaxed vibe in the store. Life is too short to stress too much. Hope yo see you again soon. Dave & Team Sutton.
Reply from Balfe's Bikes - Sutton
Hi Luke. Thanks for the "Brilliant" review. Look forward to serving you again soon. Dave & Team Sutton.
Very helpful and they 'stuck' to the…
Very helpful and they 'stuck' to the agreed price.
January 15, 2025
Reply from Balfe's Bikes - Sutton
Hi Ashley. Thanks for the review. We always assess bikes thoroughly on drop off to try and avoid any unexpected additional costs. Look forward to serving you again in the future Dave and Team Sutton.
Puncture repair
Would not normally get a punctured repaired at the bike shop but was in a rush and they completed very quickly.
January 12, 2025
Reply from Balfe's Bikes - Sutton
Hi Sean. No problem we will always try to do punctures and other small jobs straight away when we can. Dave & Team Sutton.
Excellent
Excellent, highly recommend. My bike lock wasn't working and I asked if they could help. It was all sorted out in a few minutes, thank you so much, it is really appreciated. Outstanding customer service.
January 18, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Thanks for the review. Glad we could get your lock undone. Dave & Team Sutton.
Endurance road bike selection
I was looking for a reliable commuter road bike, the shop team helped me to select bike that would suit my cycling needs and the budget. They also helped to select the right bike size for me. Bike has arrived last Friday, took it for a spin and fits perfectly! Excellent job by the team as always!
January 3, 2025
Reply from Balfe's Bikes - Sutton
HI Andrey. Thanks for the review, glad we were able to help you find your ideal new bike and that you are enjoying it. Hope to see you again soon. Dave & Team Sutton
Help when needed
I was in trouble; irreparable puncture on a tyre with no inner tube on a Saturday lunchtime leading a ride and they had me sorted in an hour.
December 29, 2024
Reply from Balfe's Bikes - Sutton
Hi Paul, thanks for taking the time to leave a review. Glad we were able to quickly get u back on the Road. Dave & Team Sutton
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