I purchased my second bike from balfes because you can always be assured of great service and a good deal backed up with support if you need it.
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Balfes Bike, serviced both my Brompton s, the service I received was professional, friendly & the communication was spot on. Thank you 😊
I needed to bring my bike back to the shop several times because the hub gears weren't adjusted correctly after the initial service. The shop staff were always happy with this, and ultimately sought a... See more
Company replied
I was greeted with the usual enthusiasm from Danny, what a credit to the company. The work he had carried out as normal was first class, thank you.
Company details
About Balfe's Bikes - Sutton
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
126 High Street, SM1 1LU, Sutton, Surrey, United Kingdom
- 020 8076 7400
4.8
Excellent
870 reviews
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The various staff members are all very…
The various staff members are all very enthusiastic and seem to have great knowledge about bikes and accessories. All questions and queries were adequately answered.
Having visited other Balfe stores (Reigate) it seems to a common theme.
I would definitely recommend Balfes to prospective customers.
April 15, 2025
Reply from Balfe's Bikes - Sutton
Hi Ian. Thanks for taking the time to leave a review im glad you were satisfied with your service. Dave and Team Sutton
Stuck pedals, sorted pronto!
Stuck pedals - super helpful, really appreciate the continued great service from the mechs at Balfe’s Sutton. They’ve helped me out with three separate bikes with a range of issues and today no different
April 16, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Rene. Glad we have been able to help you on a number of occasions. Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
We're delighted to hear about your positive experience at our Sutton store. Thank you for your kind words and recommendation. We strive to provide excellent customer service and appreciate your feedback. Dave & Team Sutton
Ok experience
Lacked bicycle knowledge specific to me and my needs.
But otherwise straightforward service
March 26, 2025
Reply from Balfe's Bikes - Sutton
Hi DK. Apologies for the delay in my response, I am sorry you felt we could not address your specific requirements. I would be grateful if you could provide more deatils so we can make necessary changes/provide training. Dave and Team Sutton
Conscientious and really friendly.
Conscientious and friendly, really helpful when helping me to exchange a product from another store, the service was noticabley good all staff were happy to help.
A big thank you once again
April 3, 2025
Reply from Balfe's Bikes - Sutton
Hi Simon. Thanks for the review (which I'm just catching up.on) I'm glad you likd the store and we look forward to continuing to serve you in the future. Dave and Team Sutton
Very helpful and fast
March 27, 2025
Reply from Balfe's Bikes - Sutton
Hi Lawrence. Thanks for the review. Gladnwe were able to help you quickly.
Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Weronika. Thanks for the kind review hope to serve you again soon. Dave and Team Sutton
First time customer
It was my first time of using them so shall see how it is the second time and so forth are.
March 21, 2025
Nice and straightforward to deal with
Nice and straightforward to deal with. Recommended lower cost option for bike which was good.
March 18, 2025
Reply from Balfe's Bikes - Sutton
Hi David. Thanks for your review and your continuing custom. Dave and Team Sutton
From start to finish was great service…
From start to finish was great service can't complain the only down side was waiting on part for a week
March 1, 2025
Reply from Balfe's Bikes - Sutton
Hi Danny. Thanks for the great review glad you were happy. Unfortunately the wait for the part was beyond our control.
Dave and Team Sutton
The guys in the workshop are always…
The guys in the workshop are always great to deal with.
March 3, 2025
Reply from Balfe's Bikes - Sutton
Hi Jon. Thanks on behalf of my Workshop team for your review. Hope to see uou again soon. Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Amit
Thanks for the review hope to see you again.
Dave and Team Sutton
Quick convenient delivery of bike with…
Quick convenient delivery of bike with good advice on which bike to buy.
February 25, 2025
Reply from Balfe's Bikes - Sutton
Hi Suraj. Thanks for the review, sorry for delay in reply. Dave
helpful staff member
helpful staff member. helped with refund and alternate purchase
February 22, 2025
Helpful expert advice on my Bicycle…
Helpful expert advice on my Bicycle rebuild project.
No quibble return on the incorrect chain I mistakenly bought
February 19, 2025
bike service
I am new to the area and this was my first time to Balfe's. The team is very attentive and I had my bicycle serviced in 4 days (it needed a lot of work and new parts). Good price and work done, now time to get back on the cycling commute!
February 15, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Hugo. Thanks for the review, glad we were able to help. Welcome to the area and we look forward to being your go to bike shop. Dave & Team Sutton.
Reply from Balfe's Bikes - Sutton
Hi. Thanks for the review, glad we could help at a good price. Dave & Team Sutton.
Everything done in a relaxed
Everything done in a relaxed, friendly and timely manner.
February 9, 2025
Reply from Balfe's Bikes - Sutton
Hi Tony. Glad to help, we try to give a relaxed vibe in the store. Life is too short to stress too much. Hope yo see you again soon. Dave & Team Sutton.
Reply from Balfe's Bikes - Sutton
Hi Luke. Thanks for the "Brilliant" review. Look forward to serving you again soon. Dave & Team Sutton.
Very helpful and they 'stuck' to the…
Very helpful and they 'stuck' to the agreed price.
January 15, 2025
Reply from Balfe's Bikes - Sutton
Hi Ashley. Thanks for the review. We always assess bikes thoroughly on drop off to try and avoid any unexpected additional costs. Look forward to serving you again in the future Dave and Team Sutton.
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