Quickly and easily supplied on click and collect. Excellent price and loyalty value programme 👍 Staff always keen to assist in Sutton
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My road bike needed a full service including a full change of drive chain. Some parts were on a long leadtime. The guys in the Balfe's workshop were honest and accurate in diagnosing any issues and ke... See more
The staff were knowledgeable when it came to providing information and advice on the products. They were very friendly and helpful and the bike was ready for collection on agreed date.
Helpful text message to tell me part was ready the next day. Service in the shop was excellent as always. Helpfully unboxing and checking everything tips and advice freely given.
Company details
About Balfe's Bikes - Sutton
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
126 High Street, SM1 1LU, Sutton, Surrey, United Kingdom
- 020 8076 7400
4.8
Excellent
887 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
August 30, 2025
Reply from Balfe's Bikes - Sutton
Thank you so much for your kind words! We're delighted to hear you were happy with our service in our Sutton store. It means a lot to us to know we're meeting your expectations. Looking forward to helping you again soon! Kind regards, Balfes Bikes
Phenomenal service and I had millions…
Phenomenal service and I had millions of questions. They were listening to my needs and requirements and eventually spoke about options available. It helped me to make a confident decision with my bike purchase!
August 30, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi.ST thanks very much for the very generous review. I am so glad we were able to answer your myriad of questions and help you find your perfect bike. Dave and Team Sutton
Good service & friendly staff
Friendly staff. Kieran provided excellent service. Happy with my purchase.
August 24, 2025
Reply from Balfe's Bikes - Sutton
Hi Dom. Thanks for taking the time to.leave a review it's most appreciated. I'm glad Kieron was able to.help you make your purchase. Hope to.see you again soon. In the meantime tell all your cycling friends. Dave and Team Sutton
Excellent service
August 20, 2025
Reply from Balfe's Bikes - Sutton
Thank you so much for your kind words and for taking the time to leave a review – we really appreciate it! We're delighted to hear you were happy with the service, and we hope to see you again soon. Kind regards, Balfes Bikes
Clarifying which pedal was left , or right.
Needed a simple clarification from the shop, about a pair of pedals bought on line( it wasn't abundantly clear which was left or right) ...thanks for the speedy assesment from the assistant.
Much appreciated.
July 30, 2025
Reply from Balfe's Bikes - Sutton
We're happy to hear that the assistant provided a speedy clarification regarding your pedal purchase! We appreciate you taking the time to leave us your feedback. Kind regards, Balfes Bikes
excellent
staff very friendly, know there products very well, listened to what we needed and guided us to the best bikes for our needs
July 29, 2025
Reply from Balfe's Bikes - Sutton
We appreciate your feedback! It's great to know our team's knowledge and guidance helped you find the perfect bikes to suit your specific requirements. Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Sutton
We appreciate your kind words! We're so happy our staff was helpful and friendly during your visit. Kind regards, Balfes Bikes
Great Service from Dave and the team.
July 27, 2025
Reply from Balfe's Bikes - Sutton
We're happy to hear that you had a great experience with our Sutton team. We appreciate your positive feedback and thank you for sharing. Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Sutton
We're glad you enjoyed your experience with our offers and staff. Thank you for your positive feedback; it means a lot to us. Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Sutton
Hi Fiona. Thanks for the review and for the kind comment. Being friendly and welcoming to all is one of our main aims. Hope to see you again soon. Dave and Team Sutton
Helpful and friendly staff
Helpful and friendly staff resolved my enquiries without hesitation
July 9, 2025
Reply from Balfe's Bikes - Sutton
We're happy to hear that our helpful and friendly staff resolved your inquiries so efficiently. Thank you for your positive feedback; we appreciate it. Kind regards, Balfes Bikes
A perfect one stop shop for all your…
A perfect one stop shop for all your needs - adult and children's bikes, helmets, bells, pushchair wheels and punctures - helpful, knowledgeable, polite, great staff. No need to go anywhere else.
July 18, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
We're happy to hear that you found our shop to be a perfect one-stop destination for your family's cycling needs. We appreciate your kind words regarding our team's helpfulness and expertise. Thank you for your positive feedback! Kind regards, Balfes Bikes
Kind, courteous and knowledgable
The staff are very knowledgable, helpful and courteous. They helped and advised me and my son when buying a new cycle and other equipment
July 8, 2025
Reply from Balfe's Bikes - Sutton
Hi Salim . I am glad we were able to find the perfect bike for your son and I hope he has a lit of fun on it, especially now school holidays are here. Dave & Team Sutton
The staff are approachable and…
The staff are approachable and knowledgeable. They offer very good service when you need it.
July 7, 2025
Reply from Balfe's Bikes - Sutton
Hi Patrick. Thanks for the kind review I am hals my team were able to help you with waht you wanted Dave & Team Sutton
Super helpful staff
Super helpful staff!
Good recommendations on essential purchases needed for my bike packing trip.
June 23, 2025
Reply from Balfe's Bikes - Sutton
Hi Harvey Thanks fro taking the time to leave a review and for the kind comments. Have a great trip.
Dave @ Team Sutton
Click and (wait and) collect
I bought a nice saddle at a nice price with click and collect. "Ready in 3 days" the confirmation email said. I've had delays with Balfes before so gave it 5. No sign of it then. I asked the shop staff to text me when it was ready. Another 5 days on, I got the SMS. Please Balfes, change your standard email and get the shop to message your customers when their order arrives. And please make it less than 10 days. Posting it would have been much quicker. Can't fault the staff in the Sutton store though. Always helpful and polite, despite the disappointing logistics set up they're having to work with on click and collect
June 25, 2025
Reply from Balfe's Bikes - Sutton
Hi John Thanks for the review and the positive comments about the store team. With regards to your comments about the ordering system and the delays I can assure you that these comments are taken on board and we do our best to get orders despatched as quickly and smoothly as possible. Regards Dave & Team Sutton
see my google comment
June 19, 2025
Reply from Balfe's Bikes - Sutton
Hi Christophe. Please refer to my reply to your Google review. Dave & Team Sutton
Bike service provided by Balfe’s
Fantastic experience at Balfe's Bike today! The team provided exceptional service, going above and beyond to get my bike in top shape. They fine-tuned the gears, adjusted the brakes, and replaced the seat with ease. What really impressed me was their friendly and helpful approach, they made the whole process stress-free and enjoyable. And the cherry on top? They offered to revisit any issues that might arise and didn’t charge a thing! Top-notch customer service and expertise. Highly recommend Balfe's Bike Sutton to anyone looking for reliable and trustworthy bike maintenance. I'd give them ten stars if I could! 😊🚴♂️👍"
June 19, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Lillian Thanks very much for the review and your ringing endorsement of the team. We are very proud of the service we offer and its great to be appreciated. Dave & Team Sutton
Had a problem with front axle
Had a problem with front axle - solved asap at the Sutton branch by very helpful young employee, excellent courteous service
Will definitely use again
Donald
June 16, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Donald Thanks for taking the time to leave us a review and for your recomendation. we were glad to be able to help.
Dave & Team Sutton
Fantastic service
I was served by Kieron who was fantastic. He knew everything there was to know about my bike and assisted me in selecting the right helmet and lock. He is clearly very passionate about his work and I’m very grateful for the time he spent with me.
June 14, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Lauren Thanks for the review and your kind words about Kieron, we prode ourselves on our customer service. We look for ward to you collecting your bike on Sunday Dave & Team Sutton
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.