Really easy to navigate website; clear transparent pricing and add on options (i.e. accommodation upgrades, flight changes etc) very simple booking process with clear steps. Good value for money. Wa... See more
Company replied
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My first visit to Bulgaria, and the ski resort of Pamporovo, could not have gone very much better at all. Brilliant staff at the airports, and Margarita, our rep, handled everything the week thre... See more
Company replied
Faultless from start to finish. Amazing to find they charter Jet2 as this is our go to summer holiday provider and from East Midlands. Transfer was a bit slow on the way out but that is expected... See more
Company replied
great website, good booking flow, clear information at each step exactly what you need to know, good photos and links to reviews. Good follow-up emails after booking made to give reassurance that holi... See more
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Company details
Written by the company
Balkan Holidays is an independent specialist Tour Operator with 59 years of experience in planning and arranging memorable holidays so you can be sure you are in safe and competent hands. We offer great value for money holidays to Bulgaria, Croatia, Slovenia, Montenegro, Northern Cyprus and Malta. We also operate low cost flights to Bulgaria. Book online and save with the Specialist tour operator.
Contact info
Sofia House, 19 Conduit Street, W1S 2BH, London, United Kingdom
- 020 7543 5555
- res@balkanholidays.co.uk
- www.balkanholidays.co.uk
4.6
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
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Reply from Balkan Holidays
Hi Carson,
Thank you for choosing Balkan Holidays and we wish you a great holiday.
Regards,
Balkan Holidays
Easy Peasy No Brainer
Simple to book and fantastic value and hotel - And I know that because I've been there before!
February 14, 2025
Reply from Balkan Holidays
Hi there,
Thank you for the kind feedback and we wish you a fantastic holiday.
Regards,
Balkan Holidays
Reply from Balkan Holidays
Hi Joyce,
Thank you for the kind feedback and we hope to have the opportunity to welcome you again.
Regards,
Balkan Holidays
Really easy to book with
Really easy to book with. Would like a section to request a low floor. Like the idea of not managing my booking and that your invoice is your ticket. Like the price of booking your seats and the price of the holiday. Home your planes are nice too
February 12, 2025
Reply from Balkan Holidays
Hi Catherine,
Thank you for choosing Balkan Holidays and we wish you a great holiday. If you would like to make a request, you can contact our customer care team and they will add this to your booking for you.
Regards,
Balkan Holidays
Reply from Balkan Holidays
Hi Les,
Thank you for the feedback and we look forward to welcoming you again.
Kind Regards,
Balkan Holidays
Fabulous hotel Musala
Efficient and professional service. Hotel Musala was just the best!
February 19, 2025
Reply from Balkan Holidays
Hi Bridget,
We are so happy to read you enjoyed your holiday with us to Borovets and hope to welcome you again.
Regards,
Balkan Holidays
Easy booking, great trip
Really easy to book and all my questions were answered via live chat quickly. The transfers were on time, flight brilliant and the hotel was immaculate. Great trip.
February 1, 2025
Reply from Balkan Holidays
Hi Amber,
Thank you for the kind feedback, it is nice to read you had an enjoyable experience with us. We hope to be able to welcome you again in Bulgaria.
Regards,
Balkan Holidays
Reply from Balkan Holidays
Hi Michael,
Thank you for the kind feedback and we look forward to welcoming you.
Regards,
Balkan Holidays
Super resort and hotel
February 12, 2025
Reply from Balkan Holidays
Hi Peter,
Thank you for taking the time to leave your feedback, we are delighted to read your comments and hope to welcome you again.
Regards,
Balkan Holidays
Excellent accommodation and location…
Excellent accommodation and location and great value for money
February 19, 2025
Reply from Balkan Holidays
Hi John,
Thank you for your kind feedback and we look forward to welcoming you again.
Regards,
Balkan Holidays
This is our 7th year of travelling with…
This is our 7th year of travelling with Balkan - I guess this tells you something positive!! Thank you for good holidays
February 19, 2025
Reply from Balkan Holidays
Hi Heidi,
We really appreciate your loyal custom to Balkan Holidays and look forward to welcoming you again.
Regards,
Balkan Holidays
Third year in a row at Iglika…
Third year in a row staying at Iglika Hotel in Borovets for skiing trip. Never any issues with booking, transfers or hotel. All other things such as lift passes and excursions handled with no fuss either. Reps are always polite and friendly
February 15, 2025
Reply from Balkan Holidays
Hi Lee,
Thank you for your loyal custom to Balkan Holidays and we hope to have the opportunity to welcome you again.
Regards,
Balkan Holidays
Booked on line
Booked on line. Easy. Had a different airline on return flight. Needed to check-in on return. Given email and code? Unsure so emailed balken and had a speedie reply as what to do. Great
February 11, 2025
Reply from Balkan Holidays
Hi David,
Thank you for the kind feedback and we wish you a fantastic holiday.
Regards,
Balkan Holidays
Pamporovo Ski Holiday
We have travelled for around 19 years to Bulgaria, Pamporovo and for the last few years we have used Balkan.
The rep, Margarita is always on hand if you need her. She delivers your lift pass and information pack upon arrival. She was at the ski depot every morning to answer any questions or support us in booking any activities. We have known Margarita for a couple of years now and she always remembers us and is a welcoming face when we arrive.
I wanted to make a few amends to this years booking and the Balkan Holidays Customer Service team responded quickly (which you don't get in most other travel companies) and were happy to support any changes made.
I would highly recommend travelling to Pamporovo, it is the less popular resort in Bulgaria and is a 3 hour transfer, however it is worth the trip. Full of lovely people and amazing scenery and you don't have to queue to long for the ski lifts. We stay at the Orlovetz hotel and they have never let us down.
Only feedback, I wish there was flights to Plovdiv.
February 1, 2025
Unprompted review
Reply from Balkan Holidays
Hi Jess,
Thank you for your loyal custom to Balkan Holidays and your lovely feedback on Pamporovo. Our colleague Margarita will be delighted to read your feedback and we look forward to welcoming you again.
Regards,
Balkan Holidays
It was so easy and straight forward
February 16, 2025
Reply from Balkan Holidays
Hi Derick,
Thank you for choosing Balkan Holidays and we wish you a fantastic holiday.
Regards,
Balkan Holidays
Reply from Balkan Holidays
Hi Nicola,
Thank you for your feedback we really appreciate it.
Regards,
Balkan Holidays
Good value holiday easy to book
February 14, 2025
Reply from Balkan Holidays
Hi Alan,
Thank you for the feedback and for choosing Balkan Holidays.
Regards,
Balkan Holidays
Good People To book With.
An easy to navigate website. All the emails arrived in good time.
Balkan Holidays have real people on the end of the phone to help sort any issues.
Always friendly.
February 12, 2025
Reply from Balkan Holidays
Dear Mr Manny,
Thank you for the kind feedback and we look forward to welcoming you again.
Regards,
Balkan Holidays
Great Customer Service
Really efficient and helpful took time with me to make sure it was all right made sure that all the rooms were allocated correctly can't fault
February 7, 2025
Reply from Balkan Holidays
Hi there,
Thank you for choosing Balkan Holidays and we really appreciate the feedback. Wishing you a wonderful holiday.
Regards,
Balkan Holidays
No hidden extras
No hidden extras...you pay the price quoted. Far easier for keeping to a budget...and the whole process is so straightforward.
February 6, 2025
Reply from Balkan Holidays
Hi Christine,
Thank you for booking with Balkan Holidays and we wish you a great holiday.
Regards,
Balkan Holidays
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