My daughter recommended I purchase from Balsam Hill as they have had a pre-lit Balsam Christmas Tree for many years. I have given 4 stars as I have only been able to give the tree a quick test having... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Firstly, the tree arrived on time, excellently packaged, professional couriered. The directions were clear -we put it together seamlessly. So we have it stored in one of the wardrobes & will see how... See more
Balsam hill trees are extremely realistic I love them so much I’ve just bought my third tree, the oldest is eight years old and still looks as beautiful as the day we bought it. 100% recommend buying... See more
Fast delivery. Although I have not put tree up yet I can tell it will look stunning as foliage looks so real. Love the addition of storage bags and gloves to protect hands when fluffing out the foliag... See more
Company details
About Balsam Hill UK
Written by the company
Balsam Hill™ trees are inspired by nature and loved for years. Experience the realism with our True Needle™ Technology, delight in the craftsmanship of meticulously designed trees, and discover the innovation of our Flip Tree™ and LED light technologies.
At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Learn more about the BH Difference here.
Contact info
United Kingdom
- www.balsamhill.co.uk
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Fast delivery. Easy to use website. Very pleased with my purchase.
October 14, 2025
Fantastic
Tree is absolutely perfect. Delivery was prompt, couldn’t ask for anything else.
July 17, 2026
Second great experience
This is our second order from Balsam Hill and it seems just as high quality as the first. Delivery was quick and well scheduled, and the item was well packaged. I love the products and the attention to detail. We're really happy with the look of the tree.
July 15, 2026
Excellent product and fast delivery
The delivery was very fast.
I open and checked everything as I have a some months before it goes up, but the tree looks such really good quality so I can’t wait to be able to see it up.
July 8, 2026
Very quick delivery
Very quick delivery, the delivery man even carried my tree into the house for me.
The tree looks fabulous
July 6, 2026
I’m very pleased with the Christmas…
I’m very pleased with the Christmas baubles I purchased, they are really good quality and I can’t wait to see them on the tree . Really good packaging, a bit pricey for delivery but worth it . I will definitely be buying more from this company.
July 3, 2026
Brilliant
Brilliant, I've longed for a Balsam Hill tree for years and now I've finally got one. Communication was great, delivery in 2 days and thoroughly happy
July 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
So disappointing!
I thought this was a premium company, but the help I have received has been absolutely shocking.
I was sent the wrong tree and was offered a refund or replacement. I obviously loved the tree I purchased, so I opted for a replacement. They since informed me that the tree had been discontinued, so would I like to select a different similar tree or go ahead with a refund. So I wasn’t left without a tree, I selected the replacement (the exact same tree, just with clear lights instead of the twinkly light show). They have since come back saying actually they will just provide a refund instead of the replacement and I can repurchase the tree if I like. Doing it this way though, I would be loosing out on over £180 (not including shipping and even with the 10% off).
I have been extremely polite and explained that I feel as if this is not a fair solution for me to pay more to fix their mistake. Unfortunately they are just sending me the same generic response, without even acknowledging my concerns. Even after asking to be passed to a senior member of the team, I’m being dismissed.
I work in customer service myself, and would never want to leave a negative review, but I’m genuinely so confused and cannot believe this is how the case has been handled. It started off well, but they have completely gone back on what was offered and I’m loosing out because of it. Would not recommend.
July 1, 2026
Unprompted review
Reply from Balsam Hill UK
Hello Elyse! We’re sorry for the inconvenience and the incorrect tree you received. At Balsam Hill, we are committed to providing premium products and customer service. For discontinued or alternate tree replacements, we follow a set policy to ensure eligibility and fairness. If you have further questions about your options, our Customer Service team is here to help.
Delivered quickly,well packaged with…
Delivered quickly,well packaged with really clear instructions on assembly.
Extremely impressed with the overall look of the tree ..pity it had to go back in the box until Christmas!
July 2, 2026
My daughter recommended I purchase from…
My daughter recommended I purchase from Balsam Hill as they have had a pre-lit Balsam Christmas Tree for many years. I have given 4 stars as I have only been able to give the tree a quick test having purchased it in June. I was impressed with the quality and ease of assembly of my pre-lit tree and look forward to seeing decorated at Christmas.
June 30, 2026
Over 40 fronds fell off in 1st installation
Very excited to receive my 7ft tree , unfortunately fronds kept falling off it , over 40 lost the first time it was put up . I was so upset so contacted them through their Chat service . I was told this was to be expected and there were extra on the tree than needed in case this happened !!! I told them that a tree that cost £740 should not drop that many so I would like to return it for a refund . I was sent a postage label and realised they expected me to pay the postage to send it back . No way , this in my mind was a defective product , but they claimed it was a change of mind ! So , I emailed customer service and they too said I had to pay the postage back !! So I phoned them and spoke to a very nice gentleman . I commented about the sales of goods act and that the tree was not of satisfactory quality and he agreed . Postage was paid for its return in the end . Stick up for your rights! Tree was returned next day and money transferred into my account within 2 days .
June 29, 2026
Reply from Balsam Hill UK
Hello Sarah! At Balsam Hill, we are committed to providing high-quality trees and ensuring our customers are satisfied with their purchase. We’re sorry to hear about the issue with your tree and any frustration it caused. Please know that for returns due to damage or defects, as part of our policy, we waive the return label fee. If you need any further assistance, our Customer Service team is always here to help.
An absolutely beautiful Christmas tree
An absolutely beautiful Christmas tree, far exceeded my expectations.
December 2, 2025
Do not purchase from this company! Thieves and hustlers!!!
One word Diabolical from order to return. Hard to believe this company is still trading. Messaged by a senior manager Anna, who promised me she would follow my case. Disappeared faster that Lord Lucan and Shergar. Only “puffing” in truth did absolutely nothing to get my refund to me.
Sadly Anna knew this tree was for my disabled daughter and her friends but here we are a week on an no sign of money!
Vile and abhorrent all of it!!!!!
June 22, 2026
Reply from Balsam Hill UK
Hello Vincent! At Balsam Hill, we are committed to providing reliable service and support to all our customers. We understand how important this order is to you and your family. Please be assured that we are checking on your refund, and if it has not yet been processed, we will make it a priority to resolve this as quickly as possible. If you need further assistance, our Customer Service team is here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.