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WeRChristmas Reviews 

8,796
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value for money of the products, often noting items look more expensive than they are. People find the ordering process easy and appreciate the wide selection available. The delivery service is frequently highlighted for its promptness, efficiency, and careful packaging, ensuring items arrive in perfect condition. However, some customers also noted issues with product quality, such as faulty lights or fragile items that broke easily. A few people experienced problems with delivery, including missing parts, delayed shipments, or receiving incorrect items. Additionally, some reviewers were not happy with the customer service response when trying to resolve these issues, mentioning difficulties with returns or obtaining refunds.

What people talk about most

Product

Customers had positive experiences with product quality, often describing items as stunning, exceptional, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and fast delivery... See more

Quality

Customers consistently note positive experiences with quality, often describing products as stunning,... See more

Order

People report positive experiences with order, highlighting the ease of ordering and quick delivery. Many... See more

Price

Clients share positive opinions on price, with many reviewers highlighting good, fair, and reasonable prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

good reductions in end of season sale encouraged me to go for a smaller size potted tree for my porch i looked at previously excellent service easy ordering arrived promptly and well packaged ext... See more

Company replied

Rated 5 out of 5 stars

I ordered glass baubles from this company. They were excellent quality and well packaged avoiding damage during shipping. My order arrived promptly. I have ordered from this company in previous years... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery service and item arrived well packaged and not damaged. Took the opportunity of the sale to order a new Christmas tree, it’s not been opened yet but I’m sure it will be of excellent... See more

Company replied

Rated 5 out of 5 stars

Bought the wreath for my staircase, it was a bit fiddly to do on my own but I’m glad I persevered as once it was up it looked absolutely beautiful. Looks a lot more expensive than it is, I had a lot o... See more

Company replied



Company details

  1. Christmas Store

Written by the company

At WeRChristmas, our family values and commitment to customer satisfaction guide everything we do. Just like the warmth of a festive gathering, we aim to bring joy, togetherness and a touch of Christmas magic into every home. Our range of Christmas trees, garlands, wreaths, enchanting décor and magical lighting is thoughtfully curated to help you create a truly memorable festive season. Every item is carefully selected and rigorously tested to ensure exceptional quality, lasting value and years of enjoyment. Family is at the heart of our brand, and we bring that same spirit of care into every aspect of our business. We believe in offering products you can trust, crafted to high standards and designed to elevate your Christmas celebrations. Everything we create is made with you in mind, helping you build magical moments with the people who matter most. We also believe in celebrating responsibly. From ethical sourcing to reducing our environmental impact, we’re committed to ensuring a greener Christmas for future generations. From our family to yours, WeRChristmas is here to help you make the most wonderful time of the year truly unforgettable.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.4

All reviews

(8,796)

1,230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love weRchristmas and their products

I love weRchristmas and their products, have been using them a good few years, when I’ve had a problem they’ve sorted it, their Christmas tree storage bags are the best around. My trees are stunning. I love that you can spread the cost if needs be also.
Just all round a good experience each time with this company!

December 31, 2025
WeRChristmas logo

Reply from WeRChristmas

Emma Mcintyre,

We're so happy to hear that you've had consistently good experiences with us over the years! It's wonderful to know that our Christmas tree storage bags are working so well for your stunning trees. We appreciate your loyalty and kind words!

WeRChristmas Team

Rated 5 out of 5 stars

Your products are excellent and your…

Your products are excellent and your customer service is great.

July 16, 2026
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Reply from WeRChristmas

DVR,

We're happy to hear that you are pleased with our products and our customer service! Thank you for your positive feedback.

WeRChristmas Team

Rated 1 out of 5 stars

Goods still not delivered yet so unable…

Goods still not delivered yet so unable to give a review . It’s seven days since order

July 13, 2026
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Reply from WeRChristmas

Ann ,

We are sorry your order hasn't arrived. We understand your frustration and are looking into this delivery delay for you.

Our team have reached out to you.

WeRChristmas Team

Rated 5 out of 5 stars

Excellent all round

Easy to order and super quick delivery

July 8, 2026
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Reply from WeRChristmas

Customer,

We're so pleased to hear that you found the ordering process easy and that your delivery was super quick. Thank you for your wonderful feedback!

WeRChristmas Team

Rated 5 out of 5 stars

Customer service was on point

Customer service was on point. The lovely Holly went above and beyond to make sure my order got to me! Great to support a company that actually cares about their customers.

July 13, 2026
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Reply from WeRChristmas

Kristina,

We're so glad to hear that our team provided such excellent service and ensured your order reached you. We truly value our customers and appreciate your kind words.

WeRChristmas Team

Rated 5 out of 5 stars

Service was great

Service was great , was delivered very quickly.

Product good quality cant wait to dress my fire with it at xmas

July 13, 2026
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Reply from WeRChristmas

Mrs I Brown,

We're happy to hear that the service was great and that your order was delivered quickly. It's wonderful to know you're pleased with the product's quality and are looking forward to using it this Christmas!

WeRChristmas Team

Rated 5 out of 5 stars

I've bought from weRchristmas alit,live…

I've bought from weRchristmas alit,live your items,can't wait for Christmas,great items,easy service,easy to purchase

July 9, 2026
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Reply from WeRChristmas

Josette Price,

We're so happy to hear that you love our items and find our service easy! It's wonderful that you're already looking forward to Christmas. Thank you for your kind words!

WeRChristmas Team

Rated 5 out of 5 stars

Excellent delivery service and item…

Excellent delivery service and item arrived well packaged and not damaged. Took the opportunity of the sale to order a new Christmas tree, it’s not been opened yet but I’m sure it will be of excellent quality as I purchased one for another room in our house a couple of years ago

July 7, 2026
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Reply from WeRChristmas

Rachael,

We're so pleased to hear your order arrived safely and well-packaged! It's wonderful that you took advantage of our sale, and we're confident you'll be just as happy with your new Christmas tree as you were with your previous purchase. Thank you for your kind words!

WeRChristmas Team

Rated 5 out of 5 stars

Quality of product was impressive…

Quality of product was impressive delivery quick would recommend

July 7, 2026
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Reply from WeRChristmas

Mrs angela mckellar,

We're happy to hear that you were impressed with the quality of our product and the quick delivery. We appreciate your recommendation!

WeRChristmas Team

Rated 5 out of 5 stars

Very happy with my purchase quick…

Very happy with my purchase quick delivery and well packed . Definitely will be ordering again in future 👍well worth the money . Thank you x

July 6, 2026
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Reply from WeRChristmas

Jacqueline Morrey,

We're so happy to hear you're pleased with your purchase and that it arrived quickly and well-packed! It's wonderful to know you found it worth the money and plan to order again.

WeRChristmas Team

Rated 5 out of 5 stars

Love the elf's really good service…

Love the elf's really good service would buy agaeoff them

July 6, 2026
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Reply from WeRChristmas

David Stevens,

We're happy to hear that you love the elves and received really good service! We appreciate your positive feedback and look forward to serving you again.

WeRChristmas Team

Rated 5 out of 5 stars

Excellent service and excellent…

Excellent service and excellent garlands. Love my extra thick frosted garlands

June 26, 2026
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Reply from WeRChristmas

Carol Broad,

We're so happy to hear that you're pleased with both the excellent service and the beautiful garlands. It's wonderful to know you love your extra thick frosted garlands!

WeRChristmas Team

Rated 5 out of 5 stars

Another Christmas light bargain in…

Another Christmas light bargain in sunny June 😁. Tried and tested ready for our annual garden lights this Christmas

July 1, 2026
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Reply from WeRChristmas

Cameron Coulter,

We're so happy you're already preparing for the festive season and that our lights are a part of your annual garden display! Thank you for your wonderful feedback.

WeRChristmas Team

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