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WeRChristmas Reviews 

8,796
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value for money of the products, often noting items look more expensive than they are. People find the ordering process easy and appreciate the wide selection available. The delivery service is frequently highlighted for its promptness, efficiency, and careful packaging, ensuring items arrive in perfect condition. However, some customers also noted issues with product quality, such as faulty lights or fragile items that broke easily. A few people experienced problems with delivery, including missing parts, delayed shipments, or receiving incorrect items. Additionally, some reviewers were not happy with the customer service response when trying to resolve these issues, mentioning difficulties with returns or obtaining refunds.

What people talk about most

Product

Customers had positive experiences with product quality, often describing items as stunning, exceptional, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and fast delivery... See more

Quality

Customers consistently note positive experiences with quality, often describing products as stunning,... See more

Order

People report positive experiences with order, highlighting the ease of ordering and quick delivery. Many... See more

Price

Clients share positive opinions on price, with many reviewers highlighting good, fair, and reasonable prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

good reductions in end of season sale encouraged me to go for a smaller size potted tree for my porch i looked at previously excellent service easy ordering arrived promptly and well packaged ext... See more

Company replied

Rated 5 out of 5 stars

I ordered glass baubles from this company. They were excellent quality and well packaged avoiding damage during shipping. My order arrived promptly. I have ordered from this company in previous years... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery service and item arrived well packaged and not damaged. Took the opportunity of the sale to order a new Christmas tree, it’s not been opened yet but I’m sure it will be of excellent... See more

Company replied

Rated 5 out of 5 stars

Bought the wreath for my staircase, it was a bit fiddly to do on my own but I’m glad I persevered as once it was up it looked absolutely beautiful. Looks a lot more expensive than it is, I had a lot o... See more

Company replied



Company details

  1. Christmas Store

Written by the company

At WeRChristmas, our family values and commitment to customer satisfaction guide everything we do. Just like the warmth of a festive gathering, we aim to bring joy, togetherness and a touch of Christmas magic into every home. Our range of Christmas trees, garlands, wreaths, enchanting décor and magical lighting is thoughtfully curated to help you create a truly memorable festive season. Every item is carefully selected and rigorously tested to ensure exceptional quality, lasting value and years of enjoyment. Family is at the heart of our brand, and we bring that same spirit of care into every aspect of our business. We believe in offering products you can trust, crafted to high standards and designed to elevate your Christmas celebrations. Everything we create is made with you in mind, helping you build magical moments with the people who matter most. We also believe in celebrating responsibly. From ethical sourcing to reducing our environmental impact, we’re committed to ensuring a greener Christmas for future generations. From our family to yours, WeRChristmas is here to help you make the most wonderful time of the year truly unforgettable.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.4

All reviews

(8,796)

1,230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and timely delivery

Excellent product at again a good price, packaging was adequate and postage was done in a timely manner.
Communication between the company was good

May 11, 2026
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Reply from WeRChristmas

We're happy to hear you found our product excellent and well-priced. We appreciate your positive feedback on our communication and timely postage.

WeRChristmas Team

Rated 5 out of 5 stars

Excellent quality

Purchased some Christmas baubles for our annual event. Always good quality and they were delivered speedily. Excellent service as usual.

May 11, 2026
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Reply from WeRChristmas

We're so pleased you found our Christmas baubles to be of good quality and that delivery was speedy. We appreciate your continued support!

Kind Regards,
WeRChristmas Team

Rated 5 out of 5 stars

Goods arrived on time and in excellent…

Goods arrived on time and in excellent condition would recommend them to buy from

December 1, 2025
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Reply from WeRChristmas

Robert Williams,

We're happy to hear that your goods arrived on time and in excellent condition. We appreciate your recommendation and positive feedback!

WeRChristmas Team

Rated 5 out of 5 stars

Great products and speedy delivery

Great products and speedy delivery, have ordered from them multiple times and never had any issues.

December 1, 2025
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Reply from WeRChristmas

Mr Arron Summers,

We're happy to hear that you consistently receive great products with speedy delivery and have never experienced any issues. Thank you for your continued support!

WeRChristmas Team

Rated 5 out of 5 stars

So easy to purchase and when opened…

So easy to purchase and when opened even better than expected,thank you ,love it

April 15, 2026
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Reply from WeRChristmas

Pat Cozens,

We're happy to hear that you found it easy to purchase, and we appreciate that you love the product and that it exceeded your expectations!

WeRChristmas Team

Rated 5 out of 5 stars

First time purchasing from you and over…

First time purchasing from you and over the moon with my New Christmas Tree I bought online in the sale, super quick delivery and as an avid Christmas Tree decorator Im over the moon with the tree especially the amount branch tips, look forward to decorating it 😀

April 15, 2026
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Reply from WeRChristmas

Donna Wilson,

We're happy to hear that you are over the moon with your new Christmas tree! We're so glad the delivery was super quick and you are pleased with the amount of branch tips. Thank you for your purchase and positive feedback.

WeRChristmas Team

Rated 5 out of 5 stars

Always great items quick delivery very…

Always great items quick delivery very happy with my last order thank you ☺️

November 20, 2025
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Reply from WeRChristmas

Anonymous ,

We're happy that you're very satisfied with your recent order and our quick delivery service! We appreciate your positive feedback.

WeRChristmas Team

Rated 5 out of 5 stars

WeRChristmas are the ‘Go to’ for anything Christmas related! Great quality artificial trees!

WeRChristmas are the ‘Go to’ company for anything Christmas related.

We bought an 8ft tree from them and it was of great quality and their customer service was great also.

I would definitely revisit to purchase again, the transaction was pain free, straightforward an efficient.

November 17, 2025
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Reply from WeRChristmas

Kenny,

We're happy to hear that you consider us the 'Go to' company for Christmas! It's great knowing the 8ft tree met your expectations and that you found our service helpful. We appreciate your feedback and look forward to your future purchases.

WeRChristmas Team

Rated 5 out of 5 stars

I have brought so many items from…

I have brought so many items from WeRChristmas. Year after year I keep returning to buy items. All items arrive safely wrapped and delivery is always quicker than expected.

January 3, 2026
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Reply from WeRChristmas

Carey,

We're happy to hear that you're consistently pleased with your purchases from us! It's great to know our items arrive safely and our delivery exceeds expectations. Thank you for your continued support and positive feedback.

WeRChristmas Team

Rated 5 out of 5 stars

Very good quality…

I ordered a wreath and a garland for my fireplace. They were both such good quality, so much better than the puctures, and very reasonable prices considering the quality and comparison to other sites. Once I can afford nine more garlands, I shall buy from here to decorate my three flights of stairs!

December 8, 2025
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Reply from WeRChristmas

Neil,

We're so glad you are enjoying the wreath and garland! It's great to hear that you found the quality exceptional and the prices reasonable. Thank you for sharing your positive experience; we appreciate your future business!

WeRChristmas Team

Rated 5 out of 5 stars

Pleased with the product.

Pleased with the product.
Arrived in good condition
Will use again and would recommend.

December 6, 2025
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Reply from WeRChristmas

Anita Grayson,

We're happy you're pleased with the product and its condition! We appreciate your recommendation and are glad you'll use our services again.

WeRChristmas Team

Rated 5 out of 5 stars

I received the wrong Christmas tree

I received the wrong Christmas tree, a massive and heavy mistake and was a bit of a pain to get mine sorted. They wanted to charge me to send the wrong tree to them . Anyway at the end everything went fine I got my beautiful tree before Christmas Day thankfully.

December 18, 2025
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Reply from WeRChristmas

customer,

We appreciate you sharing your experience. We regret the error with your order and the difficulty in resolving it. We're glad you received the correct tree before Christmas. Your feedback helps us improve our processes.

WeRChristmas Team

Rated 1 out of 5 stars

I ordered some Items back in Dec to…

I ordered some Items back in Dec to which I didnt receive I contacted the company to be told that i needed to contact the police to get a crime number so that i could send it to them to get my money back its an appaulling situation In the end I have no Items and they have the money appalling service altogether any other company would have sorted it

December 9, 2025
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Reply from WeRChristmas

Joanna,

We are very sorry to hear that you did not receive your order and that you were asked to contact the police. We understand your frustration with the situation. We'll review our procedures to see how we can improve. Thank you for bringing this to our attention.

Our team have reached out to you.

WeRChristmas Team

Rated 4 out of 5 stars

Beautiful product

Beautiful product, exactly as expected. Lovely.
Easy assembly and great at re packaging for next christmas

December 18, 2025
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Reply from WeRChristmas

Sue James,

We're happy to hear that the product met your expectations and that you found the assembly easy. It's great you can re-package it for next Christmas. Thanks!

WeRChristmas Team

Rated 5 out of 5 stars

Great quality of products and even…

Great quality of products and even better than expected

December 16, 2025
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Reply from WeRChristmas

Allison Rhind,

We're happy to hear that you found our products to be of great quality and even better than you expected. Thank you for your positive feedback!

WeRChristmas Team

Rated 1 out of 5 stars

Very disappointed in general.

Very disappointed in general.
Tree looked nothing like the advertised tree 😳

November 9, 2025
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Reply from WeRChristmas

Melanie Fisher,

We are sorry the tree did not meet expectations. We appreciate your feedback and will review our product representation.

If you'd be happy to provide further detail, please email us at supprt@werchristmas.co.uk

Many Thanks,
WeRChristmas Team

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